The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Ticket Number: 200701-004318
erikaxue
Soul Shriven
Sorry to post this again. My friend's account has been banned permanently and he appealed to the ban 2 weeks ago. I totally understand that you are under high volume and it may take about 2 weeks to get a ticket replied, but he just wants to check out the status of the ticket again since he got no replies for 2 weeks.
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ZOS_AdrikothadminThank you for providing this ticket number @erikaxue
We can confirm that the ticket has been received, and a support agent will respond as soon as possible.
Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.
Edited by ZOS_Adrikoth on July 14, 2020 1:31PMThe Elder Scrolls Online - ZeniMax Online Studios
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