The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Need a refund, can't log into support
Silverforte
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I need to request a refund. Your account management messed up and charged my card an extra time for ESO +. I was trying to buy it for myself and someone else and there is a third, extra charge on my bank statement. When I log into the site, I have no problems. But when I try to open a ticket, it asks me to log in again for some reason and nothing happens when I enter my info and attempt to log in. It just doesn't do anything.
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ZOS_Billadmin@Silverforte
Have you tried logging in through a different web browser in order to login and start the ticket?
If you still have issues going through a different browser you can then try submitting the ticket through Account Recovery. Instructions on doing so are in the help article below.
What should I do if I can't log into the ESO support portal?The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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