Need a refund, can't log into support

Silverforte · July 2020

I need to request a refund. Your account management messed up and charged my card an extra time for ESO +. I was trying to buy it for myself and someone else and there is a third, extra charge on my bank statement. When I log into the site, I have no problems. But when I try to open a ticket, it asks me to log in again for some reason and nothing happens when I enter my info and attempt to log in. It just doesn't do anything.

idk · July 2020

@ZOS_BillE may be able to help you out. GL.

ZOS_Bill · July 2020

@Silverforte

Have you tried logging in through a different web browser in order to login and start the ticket?

If you still have issues going through a different browser you can then try submitting the ticket through Account Recovery. Instructions on doing so are in the help article below.

What should I do if I can't log into the ESO support portal?