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3 players in same house social banned due to internet problems

mesna
mesna
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All three of us live together and play on separate computers/accounts. On or around June 20th, we were in a group together and our internet started acting up. We got dropped from the server several times in a row. Afterwards, we noticed we couldn't post in group chat. We assumed it was a bug at first, but the problem never resolved itself and we noticed more things were broken like mail and trading. We never knew we were social banned until I Googled it. :(

It's been more than a week and we haven't heard anything. We were in the middle of Greymoor and everything.

Ticket #: 200622-000194 (@Seryne)
Ticket #: 200622-000128 (@Rachey)
3rd person (@AlexTheFallen) filed a ticket in-game but is unable to sign into the support site.

<span style="font-size:85%; color:#00FFFF">PC/NA player since Closed Beta 2013.</span>
  • Taleof2Cities
    Taleof2Cities
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    Try using a different browser if unable to sign in, @mesna ... ZOS Support will not respond to in-game tickets nor forums posts without a ticket number.

    Edited by Taleof2Cities on June 30, 2020 9:15PM
  • ZOS_Bill
    ZOS_Bill
    admin
    @mesna

    Thank you for listing the ticket numbers for you and your friends. After checking on each, I can confirm they are in the correct queue. Responses from our support team may be delayed due to the recent high ticket volume.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • mesna
    mesna
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    Any update? It's been a week and nothing.
    <span style="font-size:85%; color:#00FFFF">PC/NA player since Closed Beta 2013.</span>
  • ZOS_Bill
    ZOS_Bill
    admin
    @mesna

    Both tickets are still waiting in the queue to be processed by a support agent. As mentioned before, the recent high volume is leading to longer than normal response times.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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