The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
CS Question
Xao
✭
Hello,
Just want to clarify I am not in any rush for my ticket to get a response so do not need a check just had a question, I got an initial response on my ticket from a CS Agent that I needed to confirm an action to be taken, I responded and confirmed this action but now am I back on 'Waiting on Agent' does this mean I am at the back of the queue again in terms of this ticket.
Edit: Ticket Number - 200617-005551
Thanks
Xao
Edited by Xao on June 22, 2020 8:41AM Just want to clarify I am not in any rush for my ticket to get a response so do not need a check just had a question, I got an initial response on my ticket from a CS Agent that I needed to confirm an action to be taken, I responded and confirmed this action but now am I back on 'Waiting on Agent' does this mean I am at the back of the queue again in terms of this ticket.
Edit: Ticket Number - 200617-005551
Thanks
Xao
0
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ZOS_Chiroptera✭✭✭Hi @Xao, 'Waiting on Agent' only means that you are waiting for an agent to take an action or respond to your latest ticket update. We have received your latest update to your ticket and your support agent will reach out soon.
Thanks for understanding.
Edited by ZOS_Chiroptera on June 22, 2020 2:01PMThe Elder Scrolls Online - ZeniMax Online Studios
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Xao✭Would there be any chance of getting a queue update in PMs as my partner has now had her ticket resolved and this was created after my own.0