CS Question

Xao

Hello,

Just want to clarify I am not in any rush for my ticket to get a response so do not need a check just had a question, I got an initial response on my ticket from a CS Agent that I needed to confirm an action to be taken, I responded and confirmed this action but now am I back on 'Waiting on Agent' does this mean I am at the back of the queue again in terms of this ticket.

Edit: Ticket Number - 200617-005551

Thanks
Xao

Taleof2Cities

Be sure to list your ticket number, @Xao.

Xao

Updated to add the number now

ZOS_Chiroptera

Hi @Xao, 'Waiting on Agent' only means that you are waiting for an agent to take an action or respond to your latest ticket update. We have received your latest update to your ticket and your support agent will reach out soon.

Thanks for understanding.

Xao

Would there be any chance of getting a queue update in PMs as my partner has now had her ticket resolved and this was created after my own.