The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Hi GM/Admins -- Regarding Ticket
ThisOnePosts
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Hi, can you please look at ticket# 200618-007450?
I wanted to update it with specific info, but did not see an email to reply to --- and it's being forwarded to another area per the agent.
Can you please confirm that the updated area received the updated info I sent? (If you read through it, you'll see from my own account I am unable to create/view/update web tickets -- I can only create them from in-game which is strange).
Thank you!!!
@ZOS_BillE @ZOS_Chiroptera @ZOS_GinaBruno @ZOS_JessicaFolsom
I wanted to update it with specific info, but did not see an email to reply to --- and it's being forwarded to another area per the agent.
Can you please confirm that the updated area received the updated info I sent? (If you read through it, you'll see from my own account I am unable to create/view/update web tickets -- I can only create them from in-game which is strange).
Thank you!!!
@ZOS_BillE @ZOS_Chiroptera @ZOS_GinaBruno @ZOS_JessicaFolsom
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ZOS_Chiroptera✭✭✭Hi @ThisOnePosts, we've looked into your ticket and can confirm that it has been escalated to the correct place. A support agent will reach out soon.
Please keep in mind that we are experiencing high contact volume at this time and, as a result, wait times will be longer.
Thank you for your patience.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1 -
ThisOnePosts✭✭✭✭✭ZOS_Chiroptera wrote: »Hi @ThisOnePosts, we've looked into your ticket and can confirm that it has been escalated to the correct place. A support agent will reach out soon.
Please keep in mind that we are experiencing high contact volume at this time and, as a result, wait times will be longer.
Thank you for your patience.
Thank you @ZOS_Chiroptera0 -
ThisOnePosts✭✭✭✭✭Hi @ZOS_Chiroptera & @ZOS_BillE,
I did confirm the other day as requested -- are you able to let the agent know that's working on it?
As part of verification they asked the exact amount of my gems/crowns available and I have been wanting to use some but haven't because then that will change the numbers I gave them.
Thank you!!
Edit: And I just realized I have received one of the Twitch Drop crates (finally wooo!! lol) --- so don't even want to open that in-case it changes the amount of gems.Edited by ThisOnePosts on June 26, 2020 5:48PM0 -
ZOS_AdrikothadminHey there @ThisOnePosts we can confirm that your recent reply, with the additional information that was requested, has been received. Thank you for your patience as we work with you on your support request.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
ThisOnePosts✭✭✭✭✭Hi, this thread can be deleted, as it's resolved and so this is only taking up forum space lol.
Thank you!Edited by ThisOnePosts on June 29, 2020 8:52PM0