Hi GM/Admins -- Regarding Ticket

ThisOnePosts

Hi, can you please look at ticket# 200618-007450?

I wanted to update it with specific info, but did not see an email to reply to --- and it's being forwarded to another area per the agent.

Can you please confirm that the updated area received the updated info I sent? (If you read through it, you'll see from my own account I am unable to create/view/update web tickets -- I can only create them from in-game which is strange).

Thank you!!!


@ZOS_BillE @ZOS_Chiroptera @ZOS_GinaBruno @ZOS_JessicaFolsom

ZOS_Chiroptera

Hi @ThisOnePosts, we've looked into your ticket and can confirm that it has been escalated to the correct place. A support agent will reach out soon.

Please keep in mind that we are experiencing high contact volume at this time and, as a result, wait times will be longer.

Thank you for your patience.

ThisOnePosts

ZOS_Chiroptera wrote: »

Hi @ThisOnePosts, we've looked into your ticket and can confirm that it has been escalated to the correct place. A support agent will reach out soon.

Please keep in mind that we are experiencing high contact volume at this time and, as a result, wait times will be longer.

Thank you for your patience.

Thank you @ZOS_Chiroptera

ThisOnePosts

Hi @ZOS_Chiroptera & @ZOS_BillE,


I did confirm the other day as requested -- are you able to let the agent know that's working on it?

As part of verification they asked the exact amount of my gems/crowns available and I have been wanting to use some but haven't because then that will change the numbers I gave them.

Thank you!!


Edit: And I just realized I have received one of the Twitch Drop crates (finally wooo!! lol) --- so don't even want to open that in-case it changes the amount of gems.

ZOS_Adrikoth

Hey there @ThisOnePosts we can confirm that your recent reply, with the additional information that was requested, has been received. Thank you for your patience as we work with you on your support request.

ThisOnePosts

Hi, this thread can be deleted, as it's resolved and so this is only taking up forum space lol.

Thank you!