Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC) https://forums.elderscrollsonline.com/en/discussion/685477
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC) https://forums.elderscrollsonline.com/en/discussion/685477
How long does it take for ESO staff to reply on a Ticket ?
I purchased Greymoor Upgrade (over Base Game + Morrowind) on 11th June. It was a mistake because I wanted all the chapters (Summerset, Elsweyr and Greymoor). Coming back after a long break, wanted to catch up the story.
I requested for a refund on 12th June, deleted all characters and purchased the Digital Collector's Edition Greymoor on a second account.
Nobody has replied on the ticket till now. Current Status: Waiting on agent.
I want to purchase an ESO Plus membership, wanting for the refund.
Generally asking, how long does it take for staff to reply on a ticket, considering the current global situation it will be delayed, but I just want to know how long should I wait ?
Ticket # 200612-004374
I requested for a refund on 12th June, deleted all characters and purchased the Digital Collector's Edition Greymoor on a second account.
Nobody has replied on the ticket till now. Current Status: Waiting on agent.
I want to purchase an ESO Plus membership, wanting for the refund.
Generally asking, how long does it take for staff to reply on a ticket, considering the current global situation it will be delayed, but I just want to know how long should I wait ?
Ticket # 200612-004374
0
-
ZOS_Chiroptera✭✭✭Hi @jayantdev89rwb17_ESO, we can confirm that your ticket is in the right place and a support agent will reach out to you soon.
While it is hard to say exactly how long a response will take, please be advised that we are experiencing high contact volume and as a result wait times will be longer than usual.
Thank you for your understanding.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0