The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
PC NA/EU Maintenance - 5/26/20
ZOS_GinaBruno
Community Manager
Hi everyone,
We discovered an issue once we opened the PC NA/EU megaservers after Update 26 maintenance, and have locked the servers to investigate. We'll let you know when we have an ETA for re-opening. Thanks for your patience.
Edited by ZOS_GinaBruno on May 26, 2020 12:24PM We discovered an issue once we opened the PC NA/EU megaservers after Update 26 maintenance, and have locked the servers to investigate. We'll let you know when we have an ETA for re-opening. Thanks for your patience.
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ZOS_GinaBrunoCommunity ManagerQuick update: We're still working on fixing the issue. While we don't have a solid ETA yet, we're potentially looking at an hour or two (as opposed to just a few minutes, just to give a rough ballpark).43
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ZOS_GinaBrunoCommunity ManagerUpdate: Work is ongoing, and though we still don't have a solid ETA, please expect this to take some time (again, hours vs minutes). We'll let everyone know when we have a better idea of when the server will re-open.31
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ZOS_GinaBrunoCommunity Manager12pm EDT update: At this time, we are estimating to re-open the PC NA/EU megaservers within the hour. For visibility, the issue we were fixing was everyone having access to the Greymoor Chapter despite not having purchased it. Once we re-open, anyone who logged in this morning that has not purchased Greymoor will still see it as "owned" in the Crown Store; this is a UI error, and if you'd like to purchase the Chapter, you'll simply need to manually navigate to the website to purchase. Thanks again for everyone's patience while we worked through this issue. We'll let you know as soon as we open.57