Quick update: We're still working on fixing the issue. While we don't have a solid ETA yet, we're potentially looking at an hour or two (as opposed to just a few minutes, just to give a rough ballpark).

12pm EDT update: At this time, we are estimating to re-open the PC NA/EU megaservers within the hour. For visibility, the issue we were fixing was everyone having access to the Greymoor Chapter despite not having purchased it. Once we re-open, anyone who logged in this morning that has not purchased Greymoor will still see it as "owned" in the Crown Store; this is a UI error, and if you'd like to purchase the Chapter, you'll simply need to manually navigate to the website to purchase. Thanks again for everyone's patience while we worked through this issue. We'll let you know as soon as we open.