support ticket open for over a month

jamesterj14 · May 2020

Hi everyone,

I've just joined the forums and i hate for my first discussion to be a bit of a moan but i wanted to ask some advice. I've had a ticket (ticket # 200409-001275) open since 09/04/2020 and have not had a response. Short story is that I got scammed selling crowns so I know there might not be much they can do but just wanted confirmation all the same. I've been updating it regularly and understand that the support team must be absolutely overloaded with work currently but just wondered If there was anything else you would suggest doing to get it looked at? Any advice is appreciated.

Thanks

KaGaOri · May 2020

Updating the ticket sends it back to the end of queue. There are longer waiting times due the whole covid situation, but you should hear from somebody in one to two weeks, but you have to leave the ticket alone.

jamesterj14 · May 2020

ah, ok, That explains why i've not head back. Thank you

ZOS_Bill · May 2020

@jamesterj14

We have sent you a private message with an update on your ticket.