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Purchasing issue (Ticket 200506-002362)

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Fairyck
Fairyck
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Yesterday I have paid for Greymoor™ Digital Collector’s Edition Upgrade but not received this update and no any email notifications.
Money was debited from my card.

Please reply to the support ticket.

Best Answer

  • Fairyck
    Fairyck
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    Today my account updated and I received the Greymoor update. Purchasing history also updated with latest purchase. Purchase confirmation were not sent to my email automatically, but sent after manual request in billing history.
    Edited by Fairyck on May 7, 2020 6:22AM
    Answer ✓
  • kadochka
    kadochka
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    (Editing this because I'm a fool. Sorry for commenting, whoops!)
    Good luck, though!
    Edited by kadochka on May 6, 2020 6:20PM
    if I could make another character, their name would be Cries-For-Character-Slots. AKA, I need more.
  • Raisin
    Raisin
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    You mean you didn't get the pre-order bonuses? Since the chapter isn't out yet.
  • Taleof2Cities
    Taleof2Cities
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    Raisin wrote: »
    You mean you didn't get the pre-order bonuses? Since the chapter isn't out yet.

    ^This.^

    Greymoor releases on May 26th for PC/Mac pre-orders and June 9th on Console, @Fairyck.

    If you didn't get the pre-order mount then that is a valid issue ... but the content itself releases on the dates above.

    Double check your account page that Greymoor is applied and you're good to go.

    Edited by Taleof2Cities on May 6, 2020 7:18PM
  • Fairyck
    Fairyck
    ✭
    This purchase is for my second account. First account I have successfuly upgraded to Greymoor. But on second account I have paid, but received nothing. My account not show any billing information and not show that I have upgraded to Greymoor.
    Edited by Fairyck on May 7, 2020 6:21AM
  • Fairyck
    Fairyck
    ✭
    Today my account updated and I received the Greymoor update. Purchasing history also updated with latest purchase. Purchase confirmation were not sent to my email automatically, but sent after manual request in billing history.
    Edited by Fairyck on May 7, 2020 6:21AM
  • ZOS_Bill
    ZOS_Bill
    admin
    @Fairyck

    Thank you for the update. We are going to close this thread since the issue is now resolved.
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