Purchasing issue (Ticket 200506-002362)

Fairyck

Yesterday I have paid for Greymoor™ Digital Collector’s Edition Upgrade but not received this update and no any email notifications.
Money was debited from my card.

Please reply to the support ticket.

Fairyck

Today my account updated and I received the Greymoor update. Purchasing history also updated with latest purchase. Purchase confirmation were not sent to my email automatically, but sent after manual request in billing history.

kadochka

(Editing this because I'm a fool. Sorry for commenting, whoops!)
Good luck, though!

Raisin

You mean you didn't get the pre-order bonuses? Since the chapter isn't out yet.

Taleof2Cities

Raisin wrote: »

You mean you didn't get the pre-order bonuses? Since the chapter isn't out yet.

^This.^

Greymoor releases on May 26th for PC/Mac pre-orders and June 9th on Console, @Fairyck.

If you didn't get the pre-order mount then that is a valid issue ... but the content itself releases on the dates above.

Double check your account page that Greymoor is applied and you're good to go.

Fairyck

This purchase is for my second account. First account I have successfuly upgraded to Greymoor. But on second account I have paid, but received nothing. My account not show any billing information and not show that I have upgraded to Greymoor.

Fairyck

Today my account updated and I received the Greymoor update. Purchasing history also updated with latest purchase. Purchase confirmation were not sent to my email automatically, but sent after manual request in billing history.

ZOS_Bill

@Fairyck

Thank you for the update. We are going to close this thread since the issue is now resolved.