Maintenance for the week of April 22:
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• [COMPLETE] PlayStation®: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
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Re the above.
I have replied to the email 24h ago and I notice the ticket is still "waiting on agent" .
How long does this process usually take?