Crashes

TipsyDrow · August 2019

ZoS is going to let something this bad go unfixed for a week? Seriously? It's not that ZoS can't, it's that ZoS wont. Period. I have never seen another company let crashes like this go unfixed because they have to wait for the scheduled patch. They FIX IT!!! This is quite possibly one of the worst things I've seen a gaming company not address.

danthemann5 · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

Unacceptable. The fix should be implemented the moment it is ready.

Jam · August 2019

Why you have to wait so much time to speak about it @ZOS_GinaBruno ?

And why are you accepting to let the game still unplayable for 1 week more while people are paying sub ?

You really don't have any ethic ? Are you really insulting PvP players ?

KappaKid83 · August 2019

Jam wrote: »

Why you have to wait so much time to speak about it @ZOS_GinaBruno ?

And why are you accepting to let the game still unplayable for 1 week more while people are paying sub ?

You really don't have any ethic ? Are you really insulting PvP players ?

She is on a plane to gamescom, maybe just got in flight wifi or landed for a connection. I am as upset as anyone on this forum about the current state but this one I know the answer to and will stand up for Gina.

technohic · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

Is it not possible to do an emergency maintenance before then? I mean, I seem to recall this happening for other issues in the past.

Jam · August 2019

technohic wrote: »

Is it not possible to do an emergency maintenance before then? I mean, I seem to recall this happening for other issues in the past.

Require a refund for your sub (if you pay one) for the money you lost and the impossibility to play the game.

LOL

psypanda · August 2019

https://clips.twitch.tv/HelpfulLazyBobaFutureMan

nuff said

Skander · August 2019

Hexys wrote: »

Constant crashes in Cyrodiil PC-EU, 'ESO has stopped working'. Not just for me but the whole group and players all across Cyrodiil.

As I thought it couldn't get worse with the lagg, now we also crash all the time.

Get your *** together now and fix it please.

Gr,
Hexys

Anti crash dlc is 2500 crowns on store.

Palidon · August 2019

Community Manager
Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

How Pathetic. Players have to put up with the crashes until Monday instead of ZOS doing an incremental patch now. That's disgusting support. They have a major problem caused by their recent update and it should be fixed immediately. This is what you get when a company continues to put out new content that causes more problems instead of putting on the breaks and fixing all the performance issues and bugs they have created.

Oh but in 2020 they have promised to fix performance problems that have been reported for years. When 2020 comes around just wait and see how much is really fixed. ZOS is good at making promises but in the end nothing is done.

Sandman929 · August 2019

Palidon wrote: »

Community Manager
Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

How Pathetic. Players have to put up with the crashes until Monday instead of ZOS doing an incremental patch now. That's disgusting support. They have a major problem caused by their recent update and it should be fixed immediately. This is what you get when a company continues to put out new content that causes more problems instead of putting on the breaks and fixing all the performance issues and bugs they have created.

Oh but in 2020 they have promised to fix performance problems that have been reported for years. When 2020 comes around just wait and see how much is really fixed. ZOS is good at making promises but in the end nothing is done.

Could be worse, you could have to deal with garbage for months like we do in console land.

Izanagi.Xiiib16_ESO · August 2019

Sandman929 wrote: »

Palidon wrote: »

Community Manager
Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

How Pathetic. Players have to put up with the crashes until Monday instead of ZOS doing an incremental patch now. That's disgusting support. They have a major problem caused by their recent update and it should be fixed immediately. This is what you get when a company continues to put out new content that causes more problems instead of putting on the breaks and fixing all the performance issues and bugs they have created.

Oh but in 2020 they have promised to fix performance problems that have been reported for years. When 2020 comes around just wait and see how much is really fixed. ZOS is good at making promises but in the end nothing is done.

Could be worse, you could have to deal with garbage for months like we do in console land.

Bash necro is perfectly balanced for console gameplay!

danthemann5 · August 2019

technohic wrote: »

ZOS_GinaBruno wrote: »

Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

Is it not possible to do an emergency maintenance before then? I mean, I seem to recall this happening for other issues in the past.

Of course it's possible, but it's not a clown store issue, it's only PvP, so it's not really a priority.

Hexys · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

Thank you for the update & investigating Gina. Hope you are doing well with the team on the current issues.

Gr,
Hexys

Aurielle · August 2019

Palidon wrote: »

Community Manager
Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

How Pathetic. Players have to put up with the crashes until Monday instead of ZOS doing an incremental patch now. That's disgusting support. They have a major problem caused by their recent update and it should be fixed immediately. This is what you get when a company continues to put out new content that causes more problems instead of putting on the breaks and fixing all the performance issues and bugs they have created.

Oh but in 2020 they have promised to fix performance problems that have been reported for years. When 2020 comes around just wait and see how much is really fixed. ZOS is good at making promises but in the end nothing is done.

You have to wait until Monday? Boo hoo. On console, we crash daily (and have been for a long time), and we have also been dealing with unpatched Necromancer bash builds in Cyrodiil since Elsweyr launched. That fix you guys got weeks (nay, months) ago for necro bashers? We’re only getting it when Scalebreaker launches for us.

So, you know, could be worse. At least ZOS doesn’t treat you like a second class citizen.

Edit: what’s funny too is that when we inherit the patch that screwed everything up for you guys, we’ll probably have to deal with an increased rate of crashes for weeks. No rapid patches for us! So glad I cancelled ESO plus.

Pyvos · August 2019

Aurielle wrote: »

You have to wait until Monday? Boo hoo. On console, we crash daily (and have been for a long time), and we have also been dealing with unpatched Necromancer bash builds in Cyrodiil since Elsweyr launched. That fix you guys got weeks (nay, months) ago for necro bashers? We’re only getting it when Scalebreaker launches for us.

So, you know, could be worse. At least ZOS doesn’t treat you like a second class citizen.

Edit: what’s funny too is that when we inherit the patch that screwed everything up for you guys, we’ll probably have to deal with an increased rate of crashes for weeks. No rapid patches for us! So glad I cancelled ESO plus.

I imagine a contributing factor to this is the sometimes lengthy validation, certification, and review times for console platforms. It can be, in some bad cases, a 7 day or longer process (depending on if issues appeared during the review) for at least Xbox (no idea about PS4).

Does that excuse a month or more of dealing with a specific issue that has already been patched on PC? Not really. But they may view it as "well, if they've dealt with it for a couple weeks and we're already close to shipping a content update, then is it really worth our time and effort?". On PC at least they're in control of the distribution and patching medium.

Skall66 · August 2019

Aurielle wrote: »

You have to wait until Monday? Boo hoo. On console, we crash daily (and have been for a long time), and we have also been dealing with unpatched Necromancer bash builds in Cyrodiil since Elsweyr launched. That fix you guys got weeks (nay, months) ago for necro bashers? We’re only getting it when Scalebreaker launches for us.

So, you know, could be worse. At least ZOS doesn’t treat you like a second class citizen.

Edit: what’s funny too is that when we inherit the patch that screwed everything up for you guys, we’ll probably have to deal with an increased rate of crashes for weeks. No rapid patches for us! So glad I cancelled ESO plus.

since it seems to late to include the fix in scalebreaker release for console next week, don't worry, for a month or so, till we get the fix on console, we will stop to crash daily, we will crash hourly or even more, enjoy!

By the way, ZoS, have you planned a compensation for console players? since we don't get all the "free to exploit with no ban" features that pc players get? (one berry indrik, free necro class, free billions gold for guilds..)

MentalxHammer · August 2019

This games *** dead RIP

Sandman929 · August 2019

Skall66 wrote: »

Aurielle wrote: »

You have to wait until Monday? Boo hoo. On console, we crash daily (and have been for a long time), and we have also been dealing with unpatched Necromancer bash builds in Cyrodiil since Elsweyr launched. That fix you guys got weeks (nay, months) ago for necro bashers? We’re only getting it when Scalebreaker launches for us.

So, you know, could be worse. At least ZOS doesn’t treat you like a second class citizen.

Edit: what’s funny too is that when we inherit the patch that screwed everything up for you guys, we’ll probably have to deal with an increased rate of crashes for weeks. No rapid patches for us! So glad I cancelled ESO plus.

since it seems to late to include the fix in scalebreaker release for console next week, don't worry, for a month or so, till we get the fix on console, we will stop to crash daily, we will crash hourly or even more, enjoy!

By the way, ZoS, have you planned a compensation for console players? since we don't get all the "free to exploit with no ban" features that pc players get? (one berry indrik, free necro class, free billions gold for guilds..)

At least we know ahead of time that Scalebreaker will likely come with this disconnection problem when we finally get it.
Bashcros will be gone, but no one will be able to play for more than 10 minutes.

Thunderclap · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

[snip] THIS GAME CRASHED EACH 5 Minutes in PVP AND WE SHOULD WAIT UNTIL NEXT WEEK?????????????????????? BRING THIS FIX NOW LIVE!!!!!!
[edited for profanity bypass & bashing]

Sandman929 · August 2019

Izanagi.Xiiib16_ESO wrote: »

Sandman929 wrote: »

Palidon wrote: »

Community Manager
Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

How Pathetic. Players have to put up with the crashes until Monday instead of ZOS doing an incremental patch now. That's disgusting support. They have a major problem caused by their recent update and it should be fixed immediately. This is what you get when a company continues to put out new content that causes more problems instead of putting on the breaks and fixing all the performance issues and bugs they have created.

Oh but in 2020 they have promised to fix performance problems that have been reported for years. When 2020 comes around just wait and see how much is really fixed. ZOS is good at making promises but in the end nothing is done.

Could be worse, you could have to deal with garbage for months like we do in console land.

Bash necro is perfectly balanced for console gameplay!

The first week or so, when there were only a handful running around were fun, but after several hundred people died to it those same hundreds of people made them.

Ackwalan · August 2019

So no PvP till Monday.

silvereyes · August 2019

ZOS_GinaBruno wrote: »

The good news is we already have a fix in testing, but the bad news is, given our history of past attempts to fix things, this one will probably not work either, and might make performance worse.

Fixed that for you.

Cavedog · August 2019

....this is why I requested that the server be shut down and patched immediately, not wait til Monday.

....and this is why PvP and PvE servers should be physically separated.

Eraldus · August 2019

Hexys wrote: »

Constant crashes in Cyrodiil PC-EU, 'ESO has stopped working'. Not just for me but the whole group and players all across Cyrodiil.

As I thought it couldn't get worse with the lagg, now we also crash all the time.

Get your *** together now and fix it please.

Gr,
Hexys

And nerf Sorc while you're at it.

Mitrenga · August 2019

Next time I will tell my boss that I can improve my performance on next Monday. If I introduce any harm to the company while I'm improving the performance, I will need more Mondays. Let's see what happens.

Cinbri · August 2019

So nothing to do in pvp till Monday. Coz crashing 3 times within 2min is not enjoyable and q for bg is only resulting in loss+penalty.

Chicharron · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

Why only the things that affect monetization are the only ones that can be solved with a Hotfix?

e.g. Necromancers.

ZOS_JessicaFolsom · August 2019

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

Nerftheforums · August 2019

ZirconJunkie wrote: »

valeriiya wrote: »

Rowjoh wrote: »

totally unplayable - time between crashes getting more frequent, like every 3-8 mins !!!!

UNPLAYABLE.

THIS IS A FREAKIN' MAJOR ISSUE.

Where is acknowledgement/communication from ZoS ?????

2020 they said

@ZOS_MattFiror addressed Cyrodiil performance issues back in 2016 and said they would continue working on the problem until was resolved. So they've already been hard at work for 3 years solving this issue.

https://elderscrollsonline.com/en-us/news/post/25563

So hard omg thank God they are working THIS hard

psypanda · August 2019

ZOS_JessicaFolsom wrote: »

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.