Missing Crowns, Can't submit a ticket because I can't login to support

Snowball_Flow · July 2019

Hey, I'm missing ESO + crowns and I can't login to my eso account. I can reset my password and follow the links through my email and login that way, but once I go to submit a ticket I have to login again and it won't take my login info. I get "login failed."

I've verified my email and reset my password but I still can't login to submit a ticket. I am ABSOLUTELY submitting the correct info and I've looked it up a bit. It looks like this is kind of a common thing. Also, I don't think I have EVER gotten my eso plus crowns without having to submit a ticket

I've tried resetting my password a few times and now I'm waiting on the account recovery thing. I'd really like those riding lessons while they're on sale

ZOS_Bill · July 2019

@Snowball_Flow

Our help article linked below goes over how you can submit a support ticket when you are unable to log into the help portal.

What should I do if I can't log into the ESO support portal?

ZOS_RikardD · July 2019

@Snowball_Flow

We are investigating an issue with logging into the ESO Support site. We will update you when this has been resolved.

ZOS_RikardD · July 2019

@Snowball_Flow

This issue has now been resolved. Please try again and let us know if you continue to experience an error when logging into the ESO Support Portal.