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Login Issues (Timeout)

  • Asata
    Asata
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    Any idea when templar restoration staffs are going to be fixed? The glowing and humming is so annoying I can't even play mine anymore.
  • melfreeman
    melfreeman
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    GreenTea wrote: »
    @ZOS_JessicaFolsom How many forum accounts are there ? I've never seen so many views .

    You can look at the forums without an account. :blush:

    It's cause we all come out when something breaks lol
  • kewl
    kewl
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    59790152.jpg
  • Mojmir
    Mojmir
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    Mojmir wrote: »
    jessica just a question, are the new monsters currently in the cyrodiil golden vendor rotation?
    Will text Brian to ask.

    He responded back with "Probably not."


    thanks for checking :(
    Edited by Mojmir on August 6, 2016 9:00PM
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Well... You just undid my GF first time of playing in weeks. We have a Baby too, and compared to me she has played a third, even my log in count is down :D. Sad. Hopefully I can busy the kid soon enough for her to spend some time ingame :wink:

    Aw, tell her we're sorry and we hope she gets some time to play this weekend!

    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    @ZOS_JessicaFolsom How many forum accounts are there ? I've never seen so many views .

    Ya. This one wants to know.

    Not sure what the exact number is, but it's in the hundreds of thousands.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Armitas
    Armitas
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    Ackwalan wrote: »

    I saw an ALIEN!




    Nope, just something stuck to my screen, Nevermind.
    Retired.
    Nord mDK
  • melfreeman
    melfreeman
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    I can't figure out how to add a picture to my post =(
  • Flowersquisher
    Flowersquisher
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    25K views already . I didn't even know there was that many forum accounts .

    Probably not unique views.

    In other words:

    leSIRbo.gif

    As if thousands of F5 keys all screamed out in terror at once .

    read these posts at work all day like you, got to say, you're hillarious btw
  • Pomaikai
    Pomaikai
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    The little know collaboration between Walt Disney and Salvador Dali.

    Truly amazeballs!

    https://www.youtube.com/watch?v=1GFkN4deuZU
  • rhapsodious
    rhapsodious
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    melfreeman wrote: »
    I can't figure out how to add a picture to my post =(

    [ img ]your-image-url.com/image.png[ /img ]

    sans spaces between the brackets. (:
    Edited by rhapsodious on August 6, 2016 9:02PM
  • W0lf_z13
    W0lf_z13
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    got some anime goin while i wait :) lookin forward to gettin back in game to do some grinding
    Breton Nightblade ~ Fang of the Wolf ~ (50)   |   Altmer Dragonknight ~ Ðårk Ŵølf ~ (50)   |   Altmer Necro ~ Ðeåth Ŵølf ~ (50)

    ☣☣☣   |     Alliance ~Daggerfall Covenant~     |     Server ~NA PC~     |     CP's ~2156~     |     ☣☣☣
  • GreenTea
    GreenTea
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    While we are here, I would like to take a moment to get awareness of Light Akaviri-Hood Disease for Khajiit more well-known.

    Years ago, fat-cheeked Khajiit like myself, struggled to keep their cute little chubby faces within their hood. While we can now wear hoods without fear of clipping, we have a long-standing issue that has yet to be resolved.

    c3cffa1326ed9d1bbf15eb4274a3bc32.png

    Sytoms include:
    -The inability to wear a badass mask without looking like an Argonian.
    -Fur loss
    -Scales
    -Changes in the color of your skin.
    -Skin FUSING WITH THE MASK OH MY GOD I CAN'T BREA-
    Watch me derp around playing ESO twitch.tv/tea_the_khajiit
    In-game info: @Greeentea (with Three E's)
    Main: Ki'tea
    Morrowind Roleplayer since launch!
  • Lyrander
    Lyrander
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    Ackwalan wrote: »

    i get blue screen o.o

  • Armitas
    Armitas
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    Lyrander wrote: »
    Ackwalan wrote: »

    i get blue screen o.o

    Tractor beam?
    Edited by Armitas on August 6, 2016 9:05PM
    Retired.
    Nord mDK
  • phpones
    phpones
    Oh... Life is so different after you join the gamedev industry.
    Before, my reaction was to come here and just be pissed, always imagining it's a simple fix (or also think it's weird to take 1h to reboot and test a server).

    Now that I know how a big company/big game works from inside, I tend to side a lot with IT/Operations and Community Management.

    By the way Gina, Jessica & Rich, awesome response time, specially on a weekend :)
  • cjthibs
    cjthibs
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    cjthibs wrote: »
    cjthibs wrote: »
    Another update: We're going to reboot the server shortly, so we're looking at an hour or so. Thanks for your patience, guys. We know it's frustrating to not be able to play on a Saturday. :(

    WTH???? Since when does it take a fricken HOUR to reboot a server?

    Because it isn't ONE server.
    It's a collection of many many many servers that have to be brought up in a specific sequence most-likely.

    I work with similar setups designed for processing scientific research. It can be a very delicate operation, and if it isn't done properly, you're starting over.

    huh, Maybe windows. not Linux. # reboot now
    ........ Server online 1 Minute

    Windows Reboot
    ..................................................................Waiting....................................estimated time ............................1 Hour
    ..................................................................Waiting....................................estimated time..............................2 Hours
    ..................................................................Waiting.....................................Downloading updates.....................4 hours

    Actually I work on about 99% Linux servers. And yes, it can still take that long.
    As I said, we're not talking about single servers, but a huge cluster of servers that inter-operate in several ways.

    If the whole farm has go down, it's a pretty big undertaking to get it back up, functional, and then you've still got to make sure it's entirely functional before allowing users back on.

    And, just so ya know, operational clusters that use Windows typically stage updates, so that doesn't happen. By taking down individual boxes, running updates, and then returning them to the pool. This method results in zero downtime. If they are running Windows you can bet they are doing this all of the time to prevent just that.
    AND, any large organization controls their own update server(s), and they are aware of exactly when this is happening unlike home users who pay it no attention and get blindsided.

    So redundancy and Failover are just words is what you're saying. And if their entire cluster is whacked, then DDOS

    Not necessarily a DOS. Could be a facility problem like power or cooling failing.
    There are also some things that could act as single points of failure. You try and avoid that as much as possible, but it's not always possible.
  • melfreeman
    melfreeman
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    melfreeman wrote: »
    I can't figure out how to add a picture to my post =(

    [ img ]your-image-url.com/image.png[ /img ]

    sans spaces between the brackets. (:

    Thanks, I don't have the pic online sadly so I can't post it. Thank you again though for explaining it. =)
  • MelodiousAccord
    MelodiousAccord
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    Help! My kitties got stuck in a tree! Someone call a firefighter!
    bQNCHQ5.png
    <Torchbug Parts>
    -Guildmaster-

    <Roles>
    ☤ Estelisse, heals ☤
    ♚ Aventus Amedeo, tank ♚
    ϟ Nyrvana Llithios, dps ϟ
    ➳ J'zeira, dps ➳
  • Yackle
    Yackle
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    Thanks ZOS. I haven't cried in a while.
    Worst Crafter NA
    Kitty Nap Bed Sheets
  • Lyrander
    Lyrander
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    Asata wrote: »
    Any idea when templar restoration staffs are going to be fixed? The glowing and humming is so annoying I can't even play mine anymore.

    huh???

    HEY i want mine to glow and humm too! thats unfair!

  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    GreenTea wrote: »
    While we are here, I would like to take a moment to get awareness of Light Akaviri-Hood Disease for Khajiit more well-known.

    Years ago, fat-cheeked Khajiit like myself, struggled to keep their cute little chubby faces within their hood. While we can now wear hoods without fear of clipping, we have a long-standing issue that has yet to be resolved.

    c3cffa1326ed9d1bbf15eb4274a3bc32.png

    Sytoms include:
    -The inability to wear a badass mask without looking like an Argonian.
    -Fur loss
    -Scales
    -Changes in the color of your skin.
    -Skin FUSING WITH THE MASK OH MY GOD I CAN'T BREA-

    We'll check on this - I don't currently have the means to see if we have a bug in for it, but I'm making note of it. Thanks Tea!
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Armitas
    Armitas
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    11_zpsm9njmnox.jpg
    Retired.
    Nord mDK
  • Elsonso
    Elsonso
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    .
    phpones wrote: »
    Oh... Life is so different after you join the gamedev industry.
    Before, my reaction was to come here and just be pissed, always imagining it's a simple fix (or also think it's weird to take 1h to reboot and test a server).

    Now that I know how a big company/big game works from inside, I tend to side a lot with IT/Operations and Community Management.

    By the way Gina, Jessica & Rich, awesome response time, specially on a weekend :)

    This. Rich disappeared, and I think he has been trying to log in, pressing ALT, trying to log in... over and over for the last hour, and it is cool how Gina and Jessica always seem to be lurking. Bet they curse the day text messages were invented. :smile:
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • rhapsodious
    rhapsodious
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    phpones wrote: »
    Oh... Life is so different after you join the gamedev industry.
    Before, my reaction was to come here and just be pissed, always imagining it's a simple fix (or also think it's weird to take 1h to reboot and test a server).

    Now that I know how a big company/big game works from inside, I tend to side a lot with IT/Operations and Community Management.

    By the way Gina, Jessica & Rich, awesome response time, specially on a weekend :)

    Not just game dev, any kind of software dev, really. You go from thinking "how can it not be that simple?!" to "oh God, how did I ever think it was that simple?!"

    I mean, by all means, be frustrated. But as someone with software dev experience, you just tend to think of it from the other side of the coin where they're probably just as annoyed as you are. Hell, I am when something breaks for seemingly no reason. Especially login/authentication, because that's pretty much the entry point so you can't do anything else! So you guys definitely have my sympathies, and my gratitude that you're staying on top of it.
  • Rohamad_Ali
    Rohamad_Ali
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    @ZOS_JessicaFolsom How many forum accounts are there ? I've never seen so many views .

    Ya. This one wants to know.

    Not sure what the exact number is, but it's in the hundreds of thousands.

    giphy.gif
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    cjthibs wrote: »

    So redundancy and Failover are just words is what you're saying. And if their entire cluster is whacked, then DDOS

    Not necessarily a DOS. Could be a facility problem like power or cooling failing.
    There are also some things that could act as single points of failure. You try and avoid that as much as possible, but it's not always possible.

    No, the login outage is not because of a DDOS.

    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • phairdon
    phairdon
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    Explains what was going on, around 12 hours ago.
    Your immersion is breaking my entitlement. Buff Sorc's. Darkshroud the cremator Death by furRubeus BlackFluffy knight BladesThe Fat PantherPsijic Fungal SausageFlesheater the VileCaspian Rafferty FernsbyArchfiend Warlock PiersThe Black BishopEvil Wizard Lizard (EU)Neberra Vestige Fajeon (EU)Salanis Deathstick (EU)Blood Mage Alchemist (EU)
  • Armitas
    Armitas
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    phairdon wrote: »
    Explains what was going on, around 12 hours ago.

    what was happening?
    Retired.
    Nord mDK
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