No access code received

silentsoulsb16_ESO · July 2016

I have tried to log on to the game, and it is asking me for a code i got in my email.
I had one yesterday, and i filled that in, (and it was correct) and played the whole evening,
Today, after the patch failed, and redownloaded the game, its asking me for a code again.
This time no code is sent to me. Email works perfectly nothing in spam or deleted. i even have an email just arrivced from the second anneverary barge when i logged on to the forum.

If i try to log on to the help page, i get the same thing, no code, so i cannot ask for help there. This is frustrating.
I just payed for a subscription as well.

MissCharm · July 2016

I have the same problem ,very annoying that you cannot even contact them because you need to login on the webpage for support!! handy very handy !
Not sure what to do ..

viggys · July 2016

I have same issue thxs for making post thought i was going crazy. Pretty scary being there is no other way to get help unless you can login. Can't make a email ticket or call them anymore. I got same badge email also.

MissCharm · July 2016

I looked up what we need to do !!

What can I do if I don’t receive my verification e-mail when logging in from a new device?
Updated 07/29/2015 03:20 PM Published 03/17/2014 04:34 PM

If the verification e-mail never arrives, try one or more of the following steps:

1. Check the spam folder ( did that )
2. If the address is from a Gmail account, check the Social and Promotion folders. (No Gmail)
3. If using a firewall or antivirus, disable these temporarily before requesting a new code. ( it is off)
4. Add donotreply@mail.elderscrollsonline.com and donotreply@elderscrollsonline.com to the e-mail account's allow list to avoid having it automatically deleted or moved to a spam folder. ( both where/are added )

If the steps above do not resolve the issue, please contact Customer Support for further assistance.

(Contact Costumer support HOW ????? If we cannot login ) ....Sigh

viggys · July 2016

I am sure it will work its-self out by tomorrow don't stress. It always works out... eventually

MissCharm · July 2016

viggys wrote: »

I am sure it will work its-self out by tomorrow don't stress. It always works out... eventually

No stress No stressss !!! aaahhh im going crazy here ,i am banging my head against the wall ..NO ESO !!! Oh noes

Na i am kidding

.... I hope so ,i am going to sleep as it is almost 2:00 am here will be a early night for me today ,will check tomorrow ,but hopefully someone from zenimax will see this post and they will change the contact support option ,so it is accessible even if you are not logged in .

Night night

ZOS_JessicaFolsom · July 2016

We wanted to make sure those of you in this thread saw the post we made in another thread about this issue:

ZOS_JessicaFolsom wrote: »

Hey folks, we have identified an issue that is currently preventing game related and billing-and-account emails from going out. If you are not receiving an access code email and haven't recently changed your email address, this is likely why. We're investigating and will resolve the issue as soon as possible.

ZOS_JessicaFolsom · July 2016

Could those of you who were running into this issue tonight please try logging in again now?

viggys · July 2016

Thank you for responding so quick ZOS but no luck just tried right now same thing no email received and yes i checked spam.

Darksire · July 2016

ZOS_JessicaFolsom wrote: »

Could those of you who were running into this issue tonight please try logging in again now?

Just did, no luck

ZOS_JessicaFolsom · July 2016

Are you two still being asked for an access code as of right now?

Darksire · July 2016

yes

ZOS_JessicaFolsom · July 2016

@Darkshire, to clarify is this when you're trying to log into the game, the Support center, or your account on the website? If one of the latter two, are you able to log into the game?

Darksire · July 2016

I can get everywhere but the game.
And it's @darksire. just in case it matter's

viggys · July 2016

Thank you i can get back in game now it did not ask for access code. It is fixed for me now.

Darksire · July 2016

viggys wrote: »

Thank you i can get back in game now it did not ask for access code. It is fixed for me now.

Glad you're on, I tried again and no go.

ZOS_JessicaFolsom · July 2016

Darksire wrote: »

I can get everywhere but the game.
And it's @darksire. just in case it matter's

Apologies for the misspell of your username. Is that also your UserID in-game?

Darksire · July 2016

yes, everything is darksire, even gmail.

ZOS_JessicaFolsom · July 2016

Darksire wrote: »

yes, everything is darksire, even gmail. darksire@gmail.com

Got it, thanks! (Might want to remove your email address.)

Darksire · July 2016

ummm, thanks, you too?

Darksire · July 2016

Fixed for me, I just logged on, Thank you.