This bs has been going on for too long

TayDibiase · February 2016

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

yodased · February 2016

I totally agree with you.

I did not know people still ran trials, but holy *** that is a serious we don't give a *** attitude to take on problem solving.

Shunravi · February 2016

yodased wrote: »

I totally agree with you.

I did not know people still ran trials, but holy *** that is a serious we don't give a *** attitude to take on problem solving.

Sad is what it is

RatedChaotic · February 2016

Havent played in about a week and dont plan to. They care too much about crown store items than fixing things in a timely manner. When V16 came everything from the trials and pvp vendor gear shouldve been scaled. The Khajiit passive bug shouldve been fixed aswell as TONS of other broken things and the pvp lag.. Sad to see such a good game get so bad.

The headache just isnt worth my time anymore.

Lightninvash · February 2016

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is

or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

WalkingLegacy · February 2016

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

Come on Lightninvash,

There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.

Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.

Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).

Troneon · February 2016

https://www.youtube.com/watch?v=cOCD_Jzre3c

OGLezard · February 2016

No eta on anything game changing or game bettering, but rest assured cosmetics are 100% on the way. They still haven't even told us how we are going to get gold rings from vmsa in the new patch........ they screwed everyone by making weapons 100% chance for being on the board in vmsa which removed gold jewelry from the loot table.

Lightninvash · February 2016

WalkingLegacy wrote: »

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

Come on Lightninvash,

There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.

Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.

Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).

the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.

WalkingLegacy · February 2016

Lightninvash wrote: »

WalkingLegacy wrote: »

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

Come on Lightninvash,

There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.

Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.

Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).

the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.

Which is why I used "could be" which insinuates many of the finite reasons why nothing has been done. I didn't list all the "could be" because I know you can think of the rest.

Lightninvash · February 2016

WalkingLegacy wrote: »

Lightninvash wrote: »

WalkingLegacy wrote: »

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

Come on Lightninvash,

There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.

Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.

Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).

the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.

Which is why I used "could be" which insinuates many of the finite reasons why nothing has been done. I didn't list all the "could be" because I know you can think of the rest.

many factors could be effecting this. the exact reason is unknown at least to myself. But I am sure there is a specific reason why it has yet to be fixed. There is probably some bug that happens with it and they want more testing done before it is released on live servers. or something of that nature

Lazrael · February 2016

Lightninvash wrote: »

WalkingLegacy wrote: »

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

Come on Lightninvash,

There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.

Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.

Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).

the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.

I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.

Thelon · February 2016

ZOS_GinaBruno · February 2016

Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.

DaveMoeDee · February 2016

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

True, but there is a management team that prioritizes what gets fixed and that determines who gets allocated where. Clearly a graphic designer is not going to fix the reward system and they can't hire and fire staff every month based on the current bugs, but if they are releasing a new trial next month, the rewards ought to be fixed by then.

DenMoria · February 2016

What if it was only one or a very small number of complainers out of many thousands of customers that you have that are perfectly happy. Who's in the right? The complainers or the company that has satisfied the vast majority of users?

Lightninvash · February 2016

DaveMoeDee wrote: »

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

True, but there is a management team that prioritizes what gets fixed and that determines who gets allocated where. Clearly a graphic designer is not going to fix the reward system and they can't hire and fire staff every month based on the current bugs, but if they are releasing a new trial next month, the rewards ought to be fixed by then.

yes tis is also true. Poor management or a bad call can have many negative effects and thanks @ZOS_GinaBruno for your insight on what is going on within the back there to help ease the players minds on the fix.

Islyn · February 2016

yodased wrote: »

I totally agree with you.

I did not know people still ran trials, but holy *** that is a serious we don't give a *** attitude to take on problem solving.

Yeah there are still people new to game just lvling up now who would still like to get trials achs etc. Each of my guilds takes at least 2 groups a week with Sigma running both pts and normal trials (2 groups simultaneously) and hard modes 3x week.

So yep people do.

DenMoria · February 2016

Lazrael wrote: »

Lightninvash wrote: »

WalkingLegacy wrote: »

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

Come on Lightninvash,

There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.

Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.

Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).

the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.

I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.

Again, I ask, who is at fault here? You seem to be the only one seriously complaining and being insulting in this thread (don't get me wrong, I have seen other threads in a similar vein during my time on this and many other forums). Where, specifically is the lack of leadership or lack of management of priorities?

Are you seriously saying that you particular issue should be the priority? I can accept that if you can get together another 2 or 3 thousand folks with the same issue. Then it is a priority. Just you is not.

Non-constructive complaining doesn't solve anything. Without serious backup and reporting, how are developers supposed to know there is an issue.

As I said previously. You have to consider that the developers need to concentrate on issues of the "many", not the few. What is more important? Making sure that 99% of the players are having a good experience or making sure that one loud-mouth stops yelling.

I understand if you have an issue and I hope that this is all the culmination of many contacts, bug reports and serious back and forth between you and the development team, but, if not, perhaps you should consider actually doing something rather than just complaining.

code65536 · February 2016

I was pleasantly surprised when I logged in today and got two gold Master weapons from my placements in last week's vDSA weekly.

The reason I was surprised was because I hadn't gotten around to creating the support tickets yet. The rewards did come from Customer Support, though, and the wording in the mail made it sound like they were doing this for everyone who was on the weekly, even if they hadn't sent a support ticket.

DenMoria · February 2016

code65536 wrote: »

I was pleasantly surprised when I logged in today and got two gold Master weapons from my placements in last week's vDSA weekly.

The reason I was surprised was because I hadn't gotten around to creating the support tickets yet. The rewards did come from Customer Support, though, and the wording in the mail made it sound like they were doing this for everyone who was on the weekly, even if they hadn't sent a support ticket.

Cool! Congratulations!

NewBlacksmurf · February 2016

ZOS_GinaBruno wrote: »

Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.

Hmmm so each time the current protocol is to contact support....
Just due to the many interesting interactions with support....is there a suggestion of what we should provide up front in each ticket?

cosmic_niklas_93b16_ESO · February 2016

DenMoria wrote: »

Lazrael wrote: »

Lightninvash wrote: »

WalkingLegacy wrote: »

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

Come on Lightninvash,

There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.

Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.

Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).

the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.

I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.

Again, I ask, who is at fault here? You seem to be the only one seriously complaining and being insulting in this thread (don't get me wrong, I have seen other threads in a similar vein during my time on this and many other forums). Where, specifically is the lack of leadership or lack of management of priorities?

Are you seriously saying that you particular issue should be the priority? I can accept that if you can get together another 2 or 3 thousand folks with the same issue. Then it is a priority. Just you is not.

Non-constructive complaining doesn't solve anything. Without serious backup and reporting, how are developers supposed to know there is an issue.

As I said previously. You have to consider that the developers need to concentrate on issues of the "many", not the few. What is more important? Making sure that 99% of the players are having a good experience or making sure that one loud-mouth stops yelling.

I understand if you have an issue and I hope that this is all the culmination of many contacts, bug reports and serious back and forth between you and the development team, but, if not, perhaps you should consider actually doing something rather than just complaining.

So sending in multiple tickets, bug reports etc about it isn't concidered doing something?

Oreyn_Bearclaw · February 2016

I never got a weekly from DSA about a month back. My buddy did but only after putting in 3 tickets. I put one in and never got a response. Pretty lame...

WalkingLegacy · February 2016

ZOS_GinaBruno wrote: »

Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.

Is there a template customer support prefers for this issue?

DenMoria · February 2016

cosmic_niklas_93b16_ESO wrote: »

DenMoria wrote: »

Lazrael wrote: »

Lightninvash wrote: »

WalkingLegacy wrote: »

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

Come on Lightninvash,

There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.

Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.

Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).

the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.

I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.

Again, I ask, who is at fault here? You seem to be the only one seriously complaining and being insulting in this thread (don't get me wrong, I have seen other threads in a similar vein during my time on this and many other forums). Where, specifically is the lack of leadership or lack of management of priorities?

Are you seriously saying that you particular issue should be the priority? I can accept that if you can get together another 2 or 3 thousand folks with the same issue. Then it is a priority. Just you is not.

Non-constructive complaining doesn't solve anything. Without serious backup and reporting, how are developers supposed to know there is an issue.

As I said previously. You have to consider that the developers need to concentrate on issues of the "many", not the few. What is more important? Making sure that 99% of the players are having a good experience or making sure that one loud-mouth stops yelling.

I understand if you have an issue and I hope that this is all the culmination of many contacts, bug reports and serious back and forth between you and the development team, but, if not, perhaps you should consider actually doing something rather than just complaining.

So sending in multiple tickets, bug reports etc about it isn't concidered doing something?

Of course it is, but, as I said, if your reports are in a tiny minority, they tend to get lost in the grand scheme of things. Addressing the concerns of a single individual who is experiencing something rather than the concerns of a vast majority is not only pointless, but, probably a bad business decision.

If they solve it for you, great. If they don't, complaining about it isn't going to help. Just keep sending reports, over and over and over and over and over and over... again. I realize it's frustrating, but complaining doesn't do any good.

As you can see by @ZOS_GinaBruno 's post, they have heard you and others with your issue, so, obviously your reports did some good.

I hope they get things fixed to your satisfaction. I'd hate to see you give up on a game that you obviously care a great deal about.

DenMoria · February 2016

Oreyn_Bearclaw wrote: »

I never got a weekly from DSA about a month back. My buddy did but only after putting in 3 tickets. I put one in and never got a response. Pretty lame...

There's our problem! You only put in one! Obviously you need at least 3.

Lazrael · February 2016

DenMoria wrote: »

Lazrael wrote: »

Lightninvash wrote: »

WalkingLegacy wrote: »

Lightninvash wrote: »

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it is or throw in an idea on how to implement the fix.

Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.

Come on Lightninvash,

There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.

Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.

Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).

the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.

I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.

Again, I ask, who is at fault here? You seem to be the only one seriously complaining and being insulting in this thread (don't get me wrong, I have seen other threads in a similar vein during my time on this and many other forums). Where, specifically is the lack of leadership or lack of management of priorities?

Are you seriously saying that you particular issue should be the priority? I can accept that if you can get together another 2 or 3 thousand folks with the same issue. Then it is a priority. Just you is not.

Non-constructive complaining doesn't solve anything. Without serious backup and reporting, how are developers supposed to know there is an issue.

As I said previously. You have to consider that the developers need to concentrate on issues of the "many", not the few. What is more important? Making sure that 99% of the players are having a good experience or making sure that one loud-mouth stops yelling.

I understand if you have an issue and I hope that this is all the culmination of many contacts, bug reports and serious back and forth between you and the development team, but, if not, perhaps you should consider actually doing something rather than just complaining.

Wow... Triggered much?

ZOS_CoriJ · February 2016

WalkingLegacy wrote: »

ZOS_GinaBruno wrote: »

Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.

Is there a template customer support prefers for this issue?

Yes. If you can provide the following it will help to speed up the process:

• The name of the Trial
• The name of the character you were on that placed on the leaderboards
• The time and date you completed the Trial
• Which mode it was (normal or hard mode)

Edit: Answer to the best of your ability when submitting your ticket.

ZOS_GinaBruno · February 2016

WalkingLegacy wrote: »

ZOS_GinaBruno wrote: »

Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.

Is there a template customer support prefers for this issue?

You can include "weekly leaderboard rewards" somewhere in the ticket, sure. Additionally, submitting multiple tickets may actually slow the process down a bit. If the first response you receive doesn't solve your problem, please just reply to that same ticket rather than creating a new one.

SupaSane · February 2016

TayDibiase wrote: »

How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.

Completely agree.