No coffer for weekly helra and still no reward for weekly dsa

M_TeK_9 · January 2016

No responses from any ticket either. @ZOS_GinaBruno

lolo_01b16_ESO · January 2016

Oh, you're supposed to get loot for the weekly? I thought they removed it because it was only good for deconstructing anyway.

hydrocynus · January 2016

I logged a ticket for this the first time and got what looked like an automated response. Next week I took screenshots of the position on the log of my character and when I didn't get my rewards i logged another ticket with the screenshot and they then sent me my reward. Try that next time.

M_TeK_9 · January 2016

I had to submit a ticket 3 weeks ago for the VDSA reward and I finally got it, but for lasts week I've received auto responses from templates. I also did not get the coffer from hel-Ra that you get from the mission today. Ran it twice to see if it was just a glitch but sure enough only some of us got it. No reply from that ticket either.

Love this customer service.

M_TeK_9 · January 2016

Absolutely absurd!!!!! I submitted yet another ticket like the 6 stupid *** autoresponses told me to and I AM STILL GETTING AUTO RESPONSES!!!!! 4 templated responses on a NEW ticket after 6 autoresponses on the previous one. USELESS CUSTOMER SUPPORT!!

I PAY YOU MONTHLY, YOU CON ARTIST GOOFS! SHOW SOME RESPECT AND REPLY WITH A REAL ANSWER

ZOS_CoriJ · January 2016

For your convenience I have moved this discussion to the Customer Service General Chat where it is more relevant and can be better addressed.

For clarification It does help to include the following information in advance:

•The name of the Trial
•The name of the character you were on that placed on the leaderboards
•The names of the other group members
•The time and date you completed the Trial
•Information on whether or not you've ever placed in the leaderboards before
•The names of any players from your group who did show up on the leaderboard
•Information on whether or not all players were present for both the start and end of the Trial
•Screenshots!

It doesn't help to put in multiple email requests as this doesn't help to boost the issue. If anything it may slow down the response time.

Could you please reply with a ticket number so that we can check the status of your inquiry?
Keep in mind that coffer rewards in particular must be addressed by a specialized team and cannot be awarded by general Customer Support. As we are still catching up with support replies this can take a little while to make it to the proper team.

M_TeK_9 · January 2016

You have been very helpful, CoriJ. I thank you. However, it was one single ticket that led to 10 responses that were nothing but template selections informing me to create a new ticket. It wasn't until I posted with anger that they responded.

Here's the multiple lazy template CR responses : 160125-002142

they finally answered under a new ticket : 160127-001840 (not one I created, but one they opened)

So...not to sound like "one of those guys" but "multiple" tickets is the only thing that WORKED.

Seriously though...you have to do something about your e-mail support, man. If you saw my previous issues and how I was treated you'd be embarrassed to work for ZOS. Every time I run in to an issue I get the run around for DAYS with stupid auto template responses that your obviously lazy and/or incompetent reps love to send.

If this were any other business like fast food or car sales, etc there would be consequences directed toward said CS Reps for how they treat paying customers.

M_TeK_9 · January 2016

So they responded....but have taken no action. Meanwhile 2 of the other guys who ran DSA with me have received theirs.

I applaud the consistency. The consistency to utterly disappoint me when facing customer service issues.