(error) 1

Solariken · May 2015

I get this error VERY often while attempting to log in. Seriously ZOS, can you please provide more information in your error messages?

It seems to happen more often after I have been disconnected in-game. Does anyone know what might be happening here?

charley222 · May 2015

Solariken wrote: »

I get this error VERY often while attempting to log in. Seriously ZOS, can you please provide more information in your error messages?

It seems to happen more often after I have been disconnected in-game. Does anyone know what might be happening here?

this game look to have any support is realy pathetic
dont expect answer soon

Ranique · May 2015

This is a known issue. The error code is not displayed properly. http://forums.elderscrollsonline.com/en/discussion/comment/1755208/#Comment_1755208

Support asks you to make a ticket. They will use it to find the issue that error codes are not shown properly and help you resolve the reason for getting the error in the first place.

Artemiisia · May 2015

I actually got offended the first few times with seeing this error

<<1>> looks like, they are giving me the middle finger

ZOS_MollyH · May 2015

Hi @Solariken !

Error <<1>> usually occurs when there is a connection issue between your system and our servers. As it can be difficult to narrow down where the connectivity problem is occurring, we do recommend submitting a support ticket to have an agent look directly at your settings and connection path to see where we can narrow it down for you.

Thank you, and thanks for your patience!

Wily_Wizard · May 2015

ZOS_MollyH wrote: »

Error <<1>> usually occurs when there is a connection issue between your system and our servers.

Hi MollyH,

Is it possible for ESO to put up a list of the most common errors? This way we could at least do some preliminary troubleshooting on our own before we open tickets and post for help. This may also help cut down the load on the ESO support team. Thanks.

Vlakna · May 2015

@Molly:

Why you keep asking people to submit a tkt? In the end you will just tell them is your router or ISP. This problem have been going on since TU launched. Your support team just gave up on my tkt. Issue was never resolved. That is why I decided to cancel my sub.

bell.weather122rwb17_ESO · May 2015

It happens when i get dc during the loading screen. But some time i can't enter some area due to error 1

ZOS_MollyH · May 2015

Hi @Vlakna !

Could you please let us know what your ticket number was? We'll be happy to look into it for you to see if one of our Support agents can reach out to you again.

Vlakna · May 2015

@ MollyH

Hahahaha....Really? There you go. Incident: 150129-001794

Vlakna · May 2015

Why I am not surprise ZOS haven't contact me. Even after posting my incident number here.

BRogueNZ · May 2015

ZOS_MollyH wrote: »

Hi @Solariken !

Error <<1>> usually occurs when there is a connection issue between your system and our servers. As it can be difficult to narrow down where the connectivity problem is occurring, we do recommend submitting a support ticket to have an agent look directly at your settings and connection path to see where we can narrow it down for you.

Thank you, and thanks for your patience!

If you can't get past the character screen (if your lucky enough to get that far) you can't submit a ticket.

So.. I guess its a connection issue that cannot be resolved.

Mortelus · May 2015

I have been in talks with support since last week, and have tried everything. A complete reinstall is the only thing that reliably logs me back into the game.

However my problem will still remain, I move zone or enter a delve or whatever and it hangs on the loading screen, then I get <<1>>

They have no solution to this problem.

SLy_Kyti · May 2015

If you get error 1...
use the exe (executable file) directly and not the launcher. It's the crappy launcher not communicating with the server.

You can find that exe by going to your hard drive folder on your computer, usually (C:) then finding the folder ESO, then inside that folder > The Elder Scrolls Online, then the "game" folder, then "client". Inside there is a eso.exe file.Hover over it. hold down your left mouse button and drag it to your desktop. Don't worry you aren't messing up your game, just creating another shortcut to launch the game. So thats..
Computer>C:>ESO>The Elder Scrolls Online> game>client

When a monday patch comes around, open the launcher and let it patch. close it and continue using the direct exe. (note if you use steam the exe is ion your Steam>AppData folder.

The launcher was made by the same people that brought you the awesome Looking For group tool

Wily_Wizard · May 2015

SLy_Kyti wrote: »

When a monday patch comes around, open the launcher and let it patch. close it and continue using the direct exe. (note if you use steam the exe is ion your Steam>AppData folder.

Its not only Mondays. Sometimes they "silently" push emergency patches and/or important update. Its a better habit to start the patcher once a day(when you play), and then just close it and use the .exe

Sometimes they announce the updates, but not always. One of the Mods posted more accurate info on one of the other "use the .exe posts. If I find it, I'll link the quote.

Ommy71 · May 2015

SLy_Kyti wrote: »

If you get error 1...
use the exe (executable file) directly and not the launcher. It's the crappy launcher not communicating with the server.

You can find that exe by going to your hard drive folder on your computer, usually (C:) then finding the folder ESO, then inside that folder > The Elder Scrolls Online, then the "game" folder, then "client". Inside there is a eso.exe file.Hover over it. hold down your left mouse button and drag it to your desktop. Don't worry you aren't messing up your game, just creating another shortcut to launch the game. So thats..
Computer>C:>ESO>The Elder Scrolls Online> game>client

When a monday patch comes around, open the launcher and let it patch. close it and continue using the direct exe. (note if you use steam the exe is ion your Steam>AppData folder.

The launcher was made by the same people that brought you the awesome Looking For group tool

Thanks you mate, problem solved!

Mortelus · May 2015

I tired this for my error and it doesn't work.

Zeni are stumped and I am stumped. My error doesn't let me move between zones or enter any dungeons, it will just time out on the loading screen and then log me out with <<1>> after that I cannot log back in again, I have to continually keep trying to login.

I have tried absolutely everything except trying to play from a different connection, because I have no other connection. Point is I am unable to play the game.

This only happened to me after patch 2.0.9, up until this time everything was peachy.

ZOS_MollyH · May 2015

Hi @BRogueNZ !

To submit a support ticket from outside of the game, you can go to https://help.elderscrollsonline.com and use our help portal under "Ask for Help"

Vlakna · May 2015

I tried everything support suggested and still no fix. I cant believe this is my connection as they keep saying. Too many people and from different countries is having this issue. The launcher or game is broken and ZOS will not acknowledge. I will try running the game directly from exe file w/o the launcher.

Thank you SLy_Kyti. You are more helpful than ZOS support.

Tashira · May 2015

Wily_Wizard wrote: »

SLy_Kyti wrote: »

When a monday patch comes around, open the launcher and let it patch. close it and continue using the direct exe. (note if you use steam the exe is ion your Steam>AppData folder.

Its not only Mondays. Sometimes they "silently" push emergency patches and/or important update. Its a better habit to start the patcher once a day(when you play), and then just close it and use the .exe

Sometimes they announce the updates, but not always. One of the Mods posted more accurate info on one of the other "use the .exe posts. If I find it, I'll link the quote.

Agree as I am now seeing the missing walls and floors when everything seemed to be fine with the last patch and nvidia driver update

Grooder · June 2015

I too was plagued by this for a while. If you are playing on a network that has multiple WAN connections then you are going to have issues. The game panics when a request comes from an unexpected IP address and drops it and subsequently you to the login screen or you get the "Requesting Character Load" message that doesn't ever stop.

If you have control over the router then bind the following ports to one of the connections. Haven't had a single drop while logging in or zoning since.

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331

If you are on a network at a college or the like and don't get control then you need to find a way to get a stable endpoint for the game to see. VPN software or something like that.

https://www.goldenfrog.com/vyprvpn/gaming-vpn would be an example.

I hope this helps some of you stay logged in. I know it drove me nuts.