Yes, as Viblo indicated submit a thread in CS forums.

Try turning off all your addons. See if that helps.

cannot turn off my addons when i cannot get into game, and i did try restarting my modem

not to be dumb, but did you try to repair the install from launcher?

Also as ers101284b14_ESO indicated that Greydale indicated that AlexDoughtery indicated that Viblo indicated you can submit a thread in CS forums.

Rologue wrote: »

It started this morning for me, after leaving Cyrodyll. Had the Loading screen boss, so I force quit through task manager. After attempting to log on a few times afterwards, I thought it might just be the internet. After trying several hours later, I still cannot log in. I cannot even make a ticket for it so it can be fixed.

For fun and entertainment, what's the output of (from a cmd shell (I'm assuming Windows here)):

Start -> Run -> Type: cmd -> [Enter]
C:\> tracert live-services.elderscrollsonline.com

If it goes through, it should (probably) end at an att.com route (XXXXX.dlstx.ip.att.com) before timing out (and timing out here is fine).

It's possible there's a route between you and the server down. But from other threads with a similar error seems unlikely.

But it would at least be something to rule out.

-M

Here is a fix I came across. Multiple people have been able to login with this fix.

forums.elderscrollsonline.com/discussion/110911/fix-for-error-301-login-timeout-venithar-method#latest

Vordar wrote: »

So is this a problem with their ISP, mine?
This started two days ago, before that everything was fine. Havent changed anything in my system.

From what I can see that timeout is expected. It's the network settings that aren't allowing the ICMP packets through as after that point it in the traceroute it "times out" until it hits the max 30 hops.

Your trace is actually 3 hops shorter than mine. The last router on mine, before it started timing out was at 12 hops.

So, from my standpoint, that seems perfectly fine on your end.

-M

Edit:
tl;dr - Your connection seems fine, even with the slightly higher latency (60 milisec) on the AT&T side, which is probably from a peering choke point.

Okay... did a quick test. Your traceroute is showing cr1.dlstx.ip.att.com. From my connection it goes:

cr#.dlstx.ip.att.com
xxx#.dlstx.ip.att.com
 -- Timeout --

I actually can't even route to cr1.dlstx.ip.att.com (Which is screwie IMO, but if they want to segment it, so be it). You do have an IP after the cr1, so I'm going to guess the network layout is similar on that segment.

The latency on that segment does look high(er) than I'd expect on an ATT line. But it's probably just the peering that's causing it. It's nothing crazy, and even on hop 8 where you had the 60ms RTT for the 3 queries is pretty good.

So, with just guessing on the network segment once it stops allowing ICMP, you're good on your side.

I have tried the spam login, doesn't seem to work after about 45 mins of trying. Is there no customer support that will at least respond? WTF! No idea if they saw this post, or if they even care.

Cant log in either am getting " Error 310 transfer failed " message.
I barely log in any more, just once a day to collect hireling mats. Now I cant even do that. Zenimax u truly suck butt.

This still happening? Checking to see if it's worth booting my computer to even try, the canned response from cs did nothing to address my issue last night.

Mitharus wrote: »

Rologue wrote: »

It started this morning for me, after leaving Cyrodyll. Had the Loading screen boss, so I force quit through task manager. After attempting to log on a few times afterwards, I thought it might just be the internet. After trying several hours later, I still cannot log in. I cannot even make a ticket for it so it can be fixed.

For fun and entertainment, what's the output of (from a cmd shell (I'm assuming Windows here)):

Start -> Run -> Type: cmd -> [Enter]
C:\> tracert live-services.elderscrollsonline.com

If it goes through, it should (probably) end at an att.com route (XXXXX.dlstx.ip.att.com) before timing out (and timing out here is fine).

It's possible there's a route between you and the server down. But from other threads with a similar error seems unlikely.

But it would at least be something to rule out.

-M

well it say the reciever is not available when tracing, something has gotten really wrong or something.

Depechenova wrote: »

Cant log in either am getting " Error 310 transfer failed " message.
I barely log in any more, just once a day to collect hireling mats. Now I cant even do that. Zenimax u truly suck butt.

You do realize that error 310 means that you were not handed off properly due to large log in requests. You seriously need to just try logging in again, and you should get past it. ZOS doesn't suck butt as you state, they simply only have a log in server that can handle so many requests. I would wager this is related to the large amount of people attempting to log back in after something happened, or a large amount of people simply attempting to log in at the same time. A symptom of a large player base mind you, because this really is possible. You need to drink something to relax yourself.

ZOS_CatK wrote: »

We have moved this thread to the Customer Support section of the forums where it'll be more likely seen by veteran players who can help out.

So we are our own technical support now?

Makes sense tbh since the issues I have had for weeks get escalated with promises of a reply.... then no reply.

Now I have the 301 error and tbh it's just a lot easier to un-sub than it it is to try and keep fighting to play the game.

Dayv wrote: »

I would wager not. I've been trying to login since yesterday. Quit telling people that they have no right to be annoyed by not getting what they've paid for.

You have made your complaint numerous times. You do realize it only takes once? Quit complaining about something repeatedly when it isn't fixed in your 15 minute window.

Good luck trying to get them to fix it this year...