TESO needs to compensate players
Tashira
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At this juncture it is ridiculous that paying players have to endure this many bugs and glitches. We are paying you every month and expect a working game. TESO should be giving everyone 3 free months of game time until 90% of these bugs are fixed. I can understand having some bugs but this is beyond the norm.
Continually being bugged, unable to log in, Tech support not responding and giving completely wrong information is beyond understanding at this point. What other game today is actively treating it paying customers like this?
I would love to hear other players thoughts!
Continually being bugged, unable to log in, Tech support not responding and giving completely wrong information is beyond understanding at this point. What other game today is actively treating it paying customers like this?
I would love to hear other players thoughts!
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Cogo✭✭✭✭✭
✭At launch there where quite a lot of problems for people. I am one of the lucky ones who have still a quite nice and smooth play experience, except for the confirmed problems: Guild bank lag and Group lag in Cyro. Cyro group lag is an enigma for me, cause if I am groupless and even with a lot of players around me, I dont lag much. My latency is around 150.
Have you checked what you can on your side?Edited by Cogo on June 15, 2014 3:42AMOghur Hatemachine, Guild leader of The Nephilim - EU Megaserver
Orc Weapon Specialist and Warchief of the Ebonheart Pact - Trueflame Cyrodiil War Campaign
Guildsite: The Nephilim
"I don't agree with what you are saying, but I'll defend to the death your right to say it"
-Voltaire
"My build? Improvise, overcome and adapt!"1 -
trucqulent✭✭✭My experience has been nearly bug free, and I've also noticed that a lot of the bug complaints are often human error. for example, wrongly blaming eso for lag... when after running a tracert they find out its their isp.
Otherwise, it's an mmo. MMOs have a cycle. If you're familiar with mmos, you should expect bugs and glitches for the first year.
As someone whos played a lot of mmos, eso launch was probably the smoothest launch in history. leaps and bounds ahead of wow, for example, compared to their launch.4 -
theyancey✭✭✭✭✭
✭No one is forcing you to pay for the game. Either decide to play and enjoy it or quit and play something else.3 -
Tashira✭✭✭This isn't about forcing anyone to play. When you pay for six months in advance of game time and pay for the Deluxe version you expect it to work.
Some of the problems are with Werewolf working incorrectly and dropping you out of WW form during battle immediately after being used and then dropping you to the character screen - this is a known bug.
Being stuck in werewolf form and being unable to use abilities and skills.
Spending skill points and having it drop you to the character screen and the skill no longer being purchased and the point non refunded. This happened 4 times in a row on skill points being spent.
Consistent reloading screens while traveling this is annoying and drops you out to the character screen.
After being killed and trying to utilize the resurrect button drops you out to the character screen.
Consistently having abilities and control keys do nothing when pressed.
Achievements missing as well as quests being resets and rolled back while in progress and being dropped to the character screen.
Forum account just disappearing and having to be recreated.
These are just some of the issues. I would dare to say these are far more than just an occasional issue. Once reported to tech support it goes into a dark hole and either takes 4 days to three weeks to resolve or is never responded to.
I have worked in software testing before and I can understand having a few issues but this is not a few issues. This is a lot of untested code being sent out and the company worried about deadlines and not quality.
Look on these forums and tell me if this is the expected result of what people are paying for?
If you haven't experienced issue it is great for you but what about all of the people who are as well as having the game wipe parts of their hard drives?
Edited by Tashira on June 15, 2014 1:00PM1 -
Fairydragon3✭✭✭✭You are welcome to stop paying and wait until they fix more stuff, but some of us like our game experiences, and would gladly continue to pay.
I hate the people who say take it back to beta and release later, because that means we can't play. But if you judge a game by it's launch bugs.....well you can, but again its very common for Massive Multiplayers to have lots of bugs at launch. This is when the max amount of players gets on and every hidden bug gets shown.
You want free 3 months for everyone? You need to realize they need that money to continue finding and fixing the bugs. And fixing those bugs has a high probability to create a new set of bugs.
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Tashira✭✭✭@Fairydragon3 that is what beta testing is for.... sure it wont find all of them but there should not be this many.
@AlexDrago three months due to the issues since first major patch and the continued issues we are going to have until it is fixed. This isn't being greedy. How many people are blocked and cant even play at all?1 -
Fairydragon3✭✭✭✭This isn't about forcing anyone to play. When you pay for six months in advance of game time and pay for the Deluxe version you expect it to work.
Some of the problems are with Werewolf working incorrectly and dropping you out of WW form during battle immediately after being used and then dropping you to the character screen - this is a known bug.
Being stuck in werewolf form and being unable to use abilities and skills.
Spending skill points and having it drop you to the character screen and the skill no longer being purchased and the point non refunded. This happened 4 times in a row on skill points being spent.
Consistent reloading screens while traveling this is annoying and drops you out to the character screen.
After being killed and trying to utilize the resurrect button drops you out to the character screen.
Consistently having abilities and control keys do nothing when pressed.
Achievements missing as well as quests being resets and rolled back while in progress and being dropped to the character screen.
Forum account just disappearing and having to be recreated.
These are just some of the issues. I would dare to say these are far more than just an occasional issue. Once reported to tech support it goes into a dark hole and either takes 4 days to three weeks to resolve or is never responded to.
I have worked in software testing before and I can understand having a few issues but this is not a few issues. This is a lot of untested code being sent out and the company worried about deadlines and not quality.
Look on these forums and tell me if this is the expected result of what people are paying for?
If you haven't experienced issue it is great for you but what about all of the people who are as well as having the game wipe parts of their hard drives?
You are right. Those people seriously affected buy this many issues would deserve some incentive, But that doesn't mean punish the company completely for the minority. Looking on the forums is not going to give clear picture. Most people only find/join the forums because they have a problem. These people need to remain in contact with the company and work with them to expect to get this, but it would be far Far too damaging to just give everyone these perks.
The Main point it, this is a company, the produce a product, they make it available to to the public, HOWEVER it is up to the consumer to know what they are buying, to know what they are agreeing to when they sign those TOS agreements from ZOS, BLIZZ, Apple, etc.1 -
Tashira✭✭✭@Fairydragon3 .... tech support isn't even able to handle the majority of the issues I have seen so far. Half the time I do not get a response for 4 days to three weeks or I get 4 to 5 conflicting answers on the game they are supposed to know.
Dropping back on the legal TOS is a crutch... it is about producing a quality product and responsibility for that product. Having worked for years with customers, this is the quickest way to lose them.1 -
Fairydragon3✭✭✭✭@Fairydragon3 that is what beta testing is for.... sure it wont find all of them but there should not be this many.
Testing is a process that extends thought the entire game development process, from concept to well after launch, Beta is just one phase. All games now with internet access will have an update every now and then, MMO's have soooooooo much more, They are constantly changing this, and as such, much have constant testing, fix, implementation ,and then back again at Testing
To expect Beta Testing to get everything, would be very unrealistic. Yes their were some Big impact bugs that should have been found and needed to be fixed, however they also impacted a small amount of the client base.@Fairydragon3 .... tech support isn't even able to handle the majority of the issues I have seen so far. Half the time I do not get a response for 4 days to three weeks or I get 4 to 5 conflicting answers on the game they are supposed to know.
Dropping back on the legal TOS is a crutch... it is about producing a quality product and responsibility for that product. Having worked for years with customers, this is the quickest way to lose them.
Again you are right, and if they don't eventually product what they promised, they will fail. However the TOS is there to protect them. People will try to take advantage of them, for one reason or another. And as far as CS goes, All CS's have Tiers, They all have to make sure you have tried the easy answers first, if you start a new ticket they always start at Tier one, and if you get moved up a tier, then you will need to wait until the next person gets to you. My only suggestion with handling Them is to always tell them what you have tried, and be as specific as possible.Edited by Fairydragon3 on June 15, 2014 1:28PM0 -
AlexDrago✭✭✭
You can not live 3 months without paycheck, don't you? And you don't need to pay for servers, technical supply, development.@AlexDrago three months due to the issues since first major patch and the continued issues we are going to have until it is fixed. This isn't being greedy. How many people are blocked and cant even play at all?
3 month free play is a very greeeeedy.
If you have nothing to say say nothing ©2 -
Tashira✭✭✭@AlexDrago three months is peanuts to this company in the big scheme of things.... they have acquired millions over the course of the games they have launched and sold. Granted there is costs but giving three months game time has little impact to the larger numbers they see...Edited by Tashira on June 15, 2014 1:29PM0
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Fairydragon3✭✭✭✭@Fairydragon3 do you work for TESO? LOL
Game Design Student@AlexDrago three months is peanuts to this company in the big scheme of things.... they have acquired millions over the course of the games they have launched and sold. Granted there is costs but giving three months game time has little impact to the larger numbers they see...
Wait stop there, may be peanuts to Bethesda, But not to Zenimax Online Studios, 45$ per person, all coming out of ZOS budget, not Bethesda's, Bethesda is just sitting back hoping for their ROI, but those subscriptions go to pay for these continued updates and bug fixes
Edited by Fairydragon3 on June 15, 2014 1:33PM1 -
AlexDrago✭✭✭
I pay for the game and thus i have:@AlexDrago three months is peanuts to this company in the big scheme of things.... they have acquired millions over the course of the games they have launched and sold. Granted there is costs but giving three months game time has little impact to the larger numbers they see...
1 Customer support. Best, than i saw in games, because they answer to you and solving your problems.
2 Developers feedback.
3 Game content, which is renewal every 4-6 weeks. Craglon may be need to fixed, but it exists.
4 Forum
If i would not pay for game, i'll receive nothing from upper list, i think.
If you have nothing to say say nothing ©2 -
Phaistos✭✭Be for real. They will never give away money, nor will they cease to make money by granting months of free playtime. They couldn't even if they wanted to.
Your demand is pointless.
The problem is entirely with us customers. People who buy games, especially mmos, at release (or worse: pre-release) and who buy big subscription plans without ever having seen the game, contribute to this kind of business model.
And yeah, that included me.
At this point you've got to make a choice: Either stop your subscription or not.
Nothing glorious will happen either way. Your money is gone.
The game is in a *** state and will stay that way for quite some time. It will gradually improve, with probably the occaisonal step back. Be prepared to suffer for a year.
Honestly, if you're annoyed by a product that decreases the joy of your spare time, the answer seems rather obvious. Unless beeing annoyed is what you were going for in the first place, of course. In that case: carry on.1 -
Tashira✭✭✭Quite funny to see the defeatist response here. Not too mention the support of TESO, granted I like the game and want it fixed but it isn't in the interest of the company and customer base to let this continue unmitigated.
Taking care of the customer should be the first tenant for any company that wants to stay in business... If only money matters then this will yet again be another MMO to fall by the wayside0 -
Ysne58✭✭✭✭✭People should only be compensated on a case by case basis and only for time they lose as a result of these bugs and or human error.
I've not played any of these other mmos, so I'll take everyone's word that this is better than most on release.1 -
Fairydragon3✭✭✭✭Quite funny to see the defeatist response here. Not too mention the support of TESO, granted I like the game and want it fixed but it isn't in the interest of the company and customer base to let this continue unmitigated.
Taking care of the customer should be the first tenant for any company that wants to stay in business... If only money matters then this will yet again be another MMO to fall by the wayside
Once again True, but what your asking (3 months of free game time for everyone) That is a baaaaaad idea if you really want this game to continue.People should only be compensated on a case by case basis and only for time they lose as a result of these bugs and or human error.
I've not played any of these other mmos, so I'll take everyone's word that this is better than most on release.
This right here, is how it should be and how it is right now. If you really have a big issue with all this then call customer support and state your issues, but dont expect to get 3 months. especially since the game hasn't even been out for that long.1 -
Calorath✭✭I thought I would add my two cents. I was a beta tester, and virtually every bug we reported was in the released game. How about boss mobs not spawning at all? All of the nightblade bugs? Flurry bugs? Now the loading screens popping up randomly all over the world! Sure, some have been fixed, but many more have not.
My big kicker is that I bought two Imperial Edition games. One for me, one for my mom. Her code-sheet has codes which are invalid. Simple to fix, right? You simply give me working codes and figure out why the hell the bad ones got printed. Nope. It has been two months now and I keep getting crap about them finding out if they can offer a replacement code. I even sent pictures, taken on my phone, to Zenimax as well as a screenshot of the Amazon receipt and no go. This is sorry support.
There are also new bugs every patch. Right now a lot of us are getting killed by mobs that are on the server-side, but have not been sent to our clients. So we're walking along then suddenly we're dead and nothing is around. Kind of a major issue when the server does not tell the client there is a mob beating them to death!
Oh and I can name many more bugs that were around in the beta that are still here. Just because you have not noticed a bug or realized that something is broken does not mean those of us who have are a minority. Snakeblood is broken for everybody, not a few people. Flurry is bugged for everybody. Nightblade skills are bugged for everybody. The list goes on and on. I am glad some of you have not noticed this crap, but do not assume you're a majority.2 -
ErykGrimm✭✭✭The only free time that should be given to players should be for those that can't log in due to the 301 error. A problem that they are aware of and working on. But an issue that prevents players from even logging in, is a problem on the devs side to make right for those putting up with it and not throwing a fit.1 -
Paske✭✭✭✭
Gief 3 mnths plox.
In other news, I cant afford to pay for the game so ... Free stuff please.0 -
Fuzzylumpkins✭✭✭✭I was too late to beat the fan boys. Sorry OP, you fed the trolls. Next time, read the sign.0
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fromtesonlineb16_ESO✭✭✭✭✭
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Your flawed expectations aren't ZOS' fault.This isn't about forcing anyone to play. When you pay for six months in advance of game time and pay for the Deluxe version you expect it to work.
I'm in the same position, I pre-ordered two accounts and took a 6 month sub on each. Pre-ordering was good, it got me perks I find useful and since I was going to buy it anyway, why not do so early.
The 6 months subs. were to give ZOS plenty of time to fix the broken game they released as I thought ESO had great potential. As it turns out it seems ZOS did an amount of 'bait and switch', releasing a solo-friendly game then turning it into a 1990s group-or-die in order to level Craglorn and later.
My mistake, I lost my gamble.
But your idea that you EXPECTED a large-scale software project to work on release was, I would suggest, hugely naive.
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Moiskormoimi✭✭✭✭fromtesonlineb16_ESO wrote: »
Your flawed expectations aren't ZOS' fault.This isn't about forcing anyone to play. When you pay for six months in advance of game time and pay for the Deluxe version you expect it to work.
I'm in the same position, I pre-ordered two accounts and took a 6 month sub on each. Pre-ordering was good, it got me perks I find useful and since I was going to buy it anyway, why not do so early.
The 6 months subs. were to give ZOS plenty of time to fix the broken game they released as I thought ESO had great potential. As it turns out it seems ZOS did an amount of 'bait and switch', releasing a solo-friendly game then turning it into a 1990s group-or-die in order to level Craglorn and later.
My mistake, I lost my gamble.
But your idea that you EXPECTED a large-scale software project to work on release was, I would suggest, hugely naive.
WS hasn't been reporting the level of crud that ESO has. They still have issues but not to varied extent this game has, with an added insult of some the worst customer service in the genre. I don't play that game, but damn if they don't handle their business.1 -
Phaistos✭✭Quite funny to see the defeatist response here. Not too mention the support of TESO, granted I like the game and want it fixed but it isn't in the interest of the company and customer base to let this continue unmitigated.
Taking care of the customer should be the first tenant for any company that wants to stay in business... If only money matters then this will yet again be another MMO to fall by the wayside
In which country are you living? Clearly not in one where capitalism reigns.
Zenimax is a corporation and as such primarily focused on their investors, not their customers. As is required by law.
It's one thing to expect (and demand) compensation if you were unable to log in at all. But it's pointless to ask them to give all players a whole quarter (you know, the time measurement for corporations) for free.
I would enjoy free playtime as much as anyone. But you're asking the impossible and just wasting everyone's time.
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