I bought that game and sub for an ill friend of mine in April so that he and I could play together and he would have something to do while house bound. He got to play about 4hrs of it with me, but unfortunately a couple days later he ended up going into the hospital and never came out.

I emailed CS (May 14th) as my friend wanted me to have access to the game I bought for him, so I could play with another friend or family member, or in the least case scenario, have the 60day game time transferred to my account. I still have the receipt and everything, including the game codes from the game case themselves.
Incident: 140514-022754

I was able to verify everything with customer service and they said they could give me access to the account, but were not able to transfer the 60 day game time code to my account. They then asked me to verify the information for his account, including the secret question, billing address and the codes from the game and the 60-day prepaid game card I had purchased for him.

After I gave them those to confirm, which they verified, they then come back and state that they don't know how long it is going to be before they can put it over and change things. (May 31st, 2014)

My concern is that with the 30days now up (as of approx May 15th) CS is waiting for the 60-day game time card to run out before transferring the account over, thus forcing the purchase of another game time card to play, which would be a really crappy thing to do.

I emailed them again a few days ago asking for an update and noting my concerns and they haven't even responded.

I know these are extenuating circumstances and had his email not been shut down before he passed I wouldn't have had to email CS about this, I could have done it myself.

But the lack of communication here is not very customer friendly.