The Elder Scrolls Online

[snip]

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Jaclynn
Jaclynn
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Seriously??????Your game time has expired and your saved payment information could not be processed. Click here to set up your renewal.

YOU ARE BILLING ME A DAY EARLY AND i HAVE MISSED DAYS OF PLAY BECAUSE OF YOUR MISADVENTURES IN BUG FIXING, AND NOW i CANNOT PLAY AND YOU ARE CREATING DENIED CHARGES ON MY ACCOUNT..... 6 HRS AND YOUR PAYMENT WOULD HAVE BEEN THERE. i SHOULD CHARGE YOU FOR ALL OF THE MISSED GAME TIME THIS IS [snip]

[Moderator Note: Edited per our rules on Cursing & Profanity]
Edited by ZOS_SilviaS on June 11, 2014 11:50PM
"Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

PC/NA
@Jaclynn
  • WebBull
    WebBull
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    Are you talking to me ?
  • theyancey
    theyancey
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    Not ZOS' fault that your payment method wasn't valid.
  • ItsMeToo
    ItsMeToo
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    Read the TOS.
    FYI - There is no such thing as 'night capping' in a world wide MMO.
    FYI - There was no paid Beta. When they launched the game the Beta was over, even if you don't think it was.
    FYI - It's B2P not F2P. There is a difference.
    FYI - It doesn't take any player skill to mash keys or buttons in this game. The ones that stay alive longer have the better internet connection and speed.
    FYI - The game is not broken, it still works. It just has 'bugs' that need to be fixed.
    Balance is a "Bad" thing.

    Example: There were hundreds of Jedi and only two Sith in Star Wars. The Jedi wanted, "Balance in the Force" and they got it. Now there are only two Jedi and two Sith.

    Balance is a "Bad" thing.
    Is the glass half full or half empty?
    I say, "Get a smaller glass."
  • xanikk999
    xanikk999
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    I can understand the frustration with this game believe me. I sympathize with you.

    However raging on these forums will get you nothing but people wanting to antagonize you further. Think before you type something like this out next time.
  • Jaclynn
    Jaclynn
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    You guys better get your *** together. You are not gods. Took me 4 weeks to get into forums because u did not send me the invite code.........and after weeks of asking...and yes I saved every email I finally was allowed in...now this???? really???? There are crazy people like me who live for this game. Seriously. You need to stop thinking like corporate america & take care of your fans. Now I have to spend 8 hrs with no ESO because [snip] & charged me early???? U ruined my night....thank u. :(((((((

    [Moderator Note: Edited per our rules on Cursing & Profanity]
    Edited by ZOS_SilviaS on June 11, 2014 11:52PM
    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • babylon
    babylon
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    That poor CS who gets to return your phonecall today...
  • MasterSpatula
    MasterSpatula
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    xanikk999 wrote: »
    However raging on these forums will get you nothing but people wanting to antagonize you further. Think before you type something like this out next time.

    It's true. I rarely flame or troll, but man, OP made it hard to avoid the urge.
    "A probable impossibility is preferable to an improbable possibility." - Aristotle
  • ZiRM
    ZiRM
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    It's too bad OP, srry.
    Want to become Vampire? 5k @ZiRM in game.
    ESO Server Status. ( ^_^)o自自o(^_^ ) SkåL!!!!!
  • Jaclynn
    Jaclynn
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    whatever...someone wanna feed my horse?
    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • Swordguy
    Swordguy
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    what are you trying to pay with, Rubles?
    IN SOVIET RUSSIA, GUN LOADS YOU!

    Do you Troll bait?

    Support Soundcloud, its' artists and listen to millions of free tracks...
    Like Mine! ---> https://soundcloud.com/swordguy/party-in-the-dui
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  • Jaclynn
    Jaclynn
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    yeah we should all think... but we seldom do....all I wanted to do was play this game that I pay dearly for each week.
    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • Jaclynn
    Jaclynn
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    oh and it would only be flaming if it wasn't all true.
    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • ZiRM
    ZiRM
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    Customer support will help you ASAP. They are fast... :|
    Want to become Vampire? 5k @ZiRM in game.
    ESO Server Status. ( ^_^)o自自o(^_^ ) SkåL!!!!!
  • ozgod22_eso
    ozgod22_eso
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    Posting on the forums isn't going to help. Best open a ticket or call them if you want to yell at someone.
  • Jaclynn
    Jaclynn
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    NiRN wrote: »
    Customer support will help you ASAP. They are fast... :|

    No they are not.. . Would you like to see the emails? Took me weeks to get access to the forums.
    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • Jaclynn
    Jaclynn
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    Swordguy wrote: »
    what are you trying to pay with, Rubles?

    Seriously? Todays date was not listed as my due date. Im not a Moron I'm a gamer. I know when the jig is up I have a plan. Due is Tomorrow. I can read my account info. Payday =ESO.
    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • ZiRM
    ZiRM
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    Jaclynn wrote: »
    NiRN wrote: »
    Customer support will help you ASAP. They are fast... :|

    No they are not.. . Would you like to see the emails? Took me weeks to get access to the forums.

    But they have their best wizards on the case trying to help you. Just be patient and give them more time and you will be satisfied I'm sure. :|
    Want to become Vampire? 5k @ZiRM in game.
    ESO Server Status. ( ^_^)o自自o(^_^ ) SkåL!!!!!
  • nerevarine1138
    nerevarine1138
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    Jaclynn wrote: »
    NiRN wrote: »
    Customer support will help you ASAP. They are fast... :|

    No they are not.. . Would you like to see the emails? Took me weeks to get access to the forums.

    Now, this thread may not be representative of your general coherence, but do you think it may just have been difficult for them to understand what you needed?

    I contacted support regarding a forum issue just a few days ago. I received an e-mail within a few hours, and it was 100% clear that the rep was not using a canned reply.
    ----
    Murray?
  • ers101284b14_ESO
    ers101284b14_ESO
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    I had a problem with payment and wrote them on Facebook. Got it fixed within an hour :disagree:
  • Evergnar
    Evergnar
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    Jaclynn wrote: »
    NiRN wrote: »
    Customer support will help you ASAP. They are fast... :|

    No they are not.. . Would you like to see the emails? Took me weeks to get access to the forums.
    Submit a ticket for phone call back. I got a call back within a couple hrs on a Sunday night and they extended my game time a few days until the billing issue could be resolved. Worth a try.
  • Jaclynn
    Jaclynn
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    xanikk999 wrote: »
    I can understand the frustration with this game believe me. I sympathize with you.

    However raging on these forums will get you nothing but people wanting to antagonize you further. Think before you type something like this out next time.

    How many days have you been unable to play this week? I dont care about trouble. I care about REAL. I'm 50 yrs old and have been gaming a long time. I work 50 hrs a week & all I want to do is play this damn game afterwards. Im not some pre-pubescent ***. I have been playing this series for years. I dont have tons of cash so this 15 bucks a week is tough. All I ask is that the game works everyday and if it doesn't at least credit me....dont charge me full if its been broken..and not a day early. I'm sure Im not the only one, but I guess Im the only one dumb enough to ***....oh well.

    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • Jaclynn
    Jaclynn
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    Evergnar wrote: »
    Jaclynn wrote: »
    NiRN wrote: »
    Customer support will help you ASAP. They are fast... :|

    No they are not.. . Would you like to see the emails? Took me weeks to get access to the forums.
    Submit a ticket for phone call back. I got a call back within a couple hrs on a Sunday night and they extended my game time a few days until the billing issue could be resolved. Worth a try.

    I don't think a phone call would be what they want from me right now....but...lol...they can call me if they want. You can all judge my response based on nothing but assumptions, but I assure you all This is not your average *** rant. Tomorrow is another day. Cheers.
    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • babylon
    babylon
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    Jaclynn wrote: »
    I'm 50 yrs old

    Wait, you're 50 years old and made a capslock post in a forum instead of quietly phoning the company who could fix your problem?
  • Jaclynn
    Jaclynn
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    yep I did so what. :expressionless:
    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • WebBull
    WebBull
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    NiRN wrote: »
    Customer support will help you ASAP. They are fast... :|

    Sadly they are all in an Irish pub drowning their sorrows after being laid off only a month after being hired.
  • babylon
    babylon
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    Jaclynn wrote: »
    yep I did so what. :expressionless:

    Unstated conclusion being that's not very mature.
  • ZiRM
    ZiRM
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    Oh Ohhhh they snipped you! You in trouble... :#
    Want to become Vampire? 5k @ZiRM in game.
    ESO Server Status. ( ^_^)o自自o(^_^ ) SkåL!!!!!
  • Jaclynn
    Jaclynn
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    ...and it wasn't ALL cap locked. :open_mouth:
    "Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."

    PC/NA
    @Jaclynn
  • ZiRM
    ZiRM
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    I hope you get 100% satisfaction OP.
    Want to become Vampire? 5k @ZiRM in game.
    ESO Server Status. ( ^_^)o自自o(^_^ ) SkåL!!!!!
  • babylon
    babylon
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    Yep the dreaded snip...indicating everything you said there was blargle.
This discussion has been closed.