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Subscription Problem
kiralia
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I thought I would ask if anyone else is having any problems with their subscription as this seems like a very odd 1 to me.
At the end of our free time my subscription renewal went through fine, for some reason my boyfriend's did not. He got an email saying that his recurring subscription had been processed...for 1 dollar. When the bank tried to pay the 1 dollar the transaction promptly failed because it was less than was required by Zenimax for the service.
OK he thinks to himself, no problem, I will just go do it manually, must have bugged out. He goes through to set up his recurring subscription again, gets to the last page...on the left it shows the correct amount to be billed, in the box on the right it shows 0 (zero) dollars. It does this no matter what payment option he chooses other than paysafe.
So I went to my account page and went through as if I was going to change my subscription and get the same thing happen. Wants to charge me zero for the recurring subscription, even when am increasing it to 3 months etc.
He has put in tickets, has spoken to them on the phone, and basically they just tell him the problem is at his end. Not sure how exactly we are causing the account page to charge an incorrect amount or how to fix it.
So....is anyone else having trouble?
Edited by kiralia on June 7, 2014 4:54AM At the end of our free time my subscription renewal went through fine, for some reason my boyfriend's did not. He got an email saying that his recurring subscription had been processed...for 1 dollar. When the bank tried to pay the 1 dollar the transaction promptly failed because it was less than was required by Zenimax for the service.
OK he thinks to himself, no problem, I will just go do it manually, must have bugged out. He goes through to set up his recurring subscription again, gets to the last page...on the left it shows the correct amount to be billed, in the box on the right it shows 0 (zero) dollars. It does this no matter what payment option he chooses other than paysafe.
So I went to my account page and went through as if I was going to change my subscription and get the same thing happen. Wants to charge me zero for the recurring subscription, even when am increasing it to 3 months etc.
He has put in tickets, has spoken to them on the phone, and basically they just tell him the problem is at his end. Not sure how exactly we are causing the account page to charge an incorrect amount or how to fix it.
So....is anyone else having trouble?
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kiralia✭Even if nobody is having the same thing happen if anyone has any ideas how to solve it that would be great too.0
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kiralia✭Thank you ZOS_MichelleA he says that across all his conversations and emails over the last week it seems to be Question Reference # 140531-006187.
Everytime he talks to them he gets a different person and has to start over because they do not seem to read anything that has gone before.
He has tried different computers, different browsers, clearing cookies, all sorts of things and nothing changes it. He has now applied a 60 day timecard to the account because otherwise he would no longer be able to play. Obviously that does not fix the problem that will recur after the card expires.0 -
ZOS_TristanK✭✭✭✭✭
✭Hi there, @kiralia. Thank you for the additional information. We're glad to see that your boyfriend was able to use a game time card to get back in. We've update his existing ticket (140531-006187) with the information you've provided here.0