Character bugged (loss of skills, items, horses, bank)

Hakultairb16_ESO · May 2014

Today I unsubbed. Apparently that was a reason for support to take my ticket serious again and I got another reply. I've been informed that they'll send me 90 items via ingame mail (I've lost near 250). And I've been notified yet again that the issue has been pushed to a higher tier to get my skills fixed. Next to that they mention they're sorry that I cancelled my sub. It's sad that I had to unsub to get attention to this ticket...

Also note how they still don't give me a date as to when the issue will be resolved.

I cannot apologize enough for the delay in assistance for this issue. I literally have no words for your great loss.

I reviewed your tickets, and I see that you have cancelled your subscription. I am saddened by your decision to leave, but I completely understand.

If you do change your mind and would like to renew your subscription in the future, all your current progress would be saved and you can pick up where you left off.

That being said, I am taking the responsibility of restoring all the items I can to your character (90 in all). As I am restoring your items, I will be sending this ticket to the higher tier so they can focus on how to restore your skillpoints. You mentioned that you wouldn't be able to play again until Christmas, and what a great Christmas gift than to pick up exactly where you left off before this atrocious bug.

The items will be sent to you via in-game messages, which are only active for 30 days. Thankfully you still have game time, so this will be a collaborative effort for the both of us, if you are interested and willing. Your current subscription is active until the beginning of June, so you would be able to receive them with no problem.

I thank you for your innumerable amount of patience you've demonstrated, and I would be more than happy to do the best I can to get your characters back, so you can have a fair option of continuing your journey.

Nord Proverb #57 - Generous and brave men live the best.
Jonathan - ESO Support Team Member

Quick clarification for a remark in the response:
I mentioned in my last response to support that these are my vacation days and I planned on playing ESO, and won't have any more days off from work till Christmas and I was disappointed that I couldn't play the game during this time. But they seemed to take that as me not being able to play at all till Christmas.

Hakultairb16_ESO · June 2014

My issue has been resolved. A large portion of the items have been returned to me, lost items that could not be traced have been compensated in other ways. I've received an amount of gold to compensate for my lost horses and horse levels (unfortunately they could not level the horses for me using GM commands). My skillpoints have been reset, and I've been explained how to pick up my quests from where I left off. And I've been compensated a month playtime since this bug was active for close to a month.

Once I finally got in contact with the right tier of people things went rapidly. I was offered several solutions and choices as how we could bring this issue to a closure. Support offered to call me and discus it further on the phone as well though I did not deem this necessary. Overall, other then the lack of communication early on and the delay in the issue picked up, I'm very happy with the way their support has managed to bring this issue to a closure.

This will likely be my last post here. Thanks to everyone who showed their support by posting here and thanks to namely Kathy and Jonathan from the ESO support team.