Why aren't we getting any fixes?

Nitratas · May 2014

terence.caroneb17_ESO wrote: »

Zos_JessicaFolsom . Dear Jessica, would it be possible that I play more than 10 minutes without having a loading screen coming out of nowhere, killing me when I'm in combat, and basically making much of my game time irritating and worthless ?
Thanks.

That + half of the pvp raid group crashing or freezing for a while whenever theres more that 15-20 people in the group. And a caltrop bug running freely for a week now thats ruining pvp

JKorr · May 2014

Niliu wrote: »

You want everyone's system to be the same... So you want everyone to use a Mac? Cause those are great for gaming >.>

That is the point. IF everyone's system was exactly the same, the problems would be easy to reproduce/replicate, and much easier to fix. Personally, I like my pc and the way it handles games so far. I wouldn't want to deal with a mac for any reason.

Since everyone's system is not the same, it isn't as easy to narrow down the issues and fixes. I'm not have the eternal loading screens other players are having; is it my pc, my settings, my internet, my isp, what? Why does someone's game freeze for 10 or more seconds, when the worst I've gotten is 3 seconds at the most? [Don't get me wrong, I know even 3 seconds is too long for a freeze, but 3 is much better than 10 or more.]

They are working on the problems. There is evidence of that, even if its only new and different glitches created when they're trying to fix other glitches. ::snaps back to a memory of dragons flying backwards in a different game::

When nothing new is broken, and nothing old is fixed, then I'll believe they've stopped working on the issues. I'm still willing to give them a chance at this point.

edit; spelling

DeLindsay · May 2014

Auric_ESO wrote: »

Quit making stuff up

This is the internet, everything is made up and I'm a French Model

Tavore1138 · May 2014

ZOS_JessicaFolsom wrote: »

We have an incremental patch coming up next week. We do plan on providing everyone with the highlights of the patch tomorrow.

Jam tomorrow, usual BS from ZOS...

Note - time has passed and the promised patch update has not been posted.

Slash8915 · May 2014

ZOS_JessicaFolsom wrote: »

We have an incremental patch coming up next week. We do plan on providing everyone with the highlights of the patch tomorrow.

Well, it's tomorrow (Almost 5pm my time) and still no patch notes? Running a little behind today, or was this yet another lie?

Tavore1138 · May 2014

JKorr wrote: »

Niliu wrote: »

You want everyone's system to be the same... So you want everyone to use a Mac? Cause those are great for gaming >.>

That is the point. IF everyone's system was exactly the same, the problems would be easy to reproduce/replicate, and much easier to fix. Personally, I like my pc and the way it handles games so far. I wouldn't want to deal with a mac for any reason.

Since everyone's system is not the same, it isn't as easy to narrow down the issues and fixes. I'm not have the eternal loading screens other players are having; is it my pc, my settings, my internet, my isp, what? Why does someone's game freeze for 10 or more seconds, when the worst I've gotten is 3 seconds at the most? [Don't get me wrong, I know even 3 seconds is too long for a freeze, but 3 is much better than 10 or more.]

They are working on the problems. There is evidence of that, even if its only new and different glitches created when they're trying to fix other glitches. ::snaps back to a memory of dragons flying backwards in a different game::

When nothing new is broken, and nothing old is fixed, then I'll believe they've stopped working on the issues. I'm still willing to give them a chance at this point.

edit; spelling

Actually this is where a client is supposed to work in our favour... sure the client may be flaky for some builds but the reality is that if the client works it connects to a working version of the game. Think citrix or RDP... the client presents the game it is NOT the game itself.

Akalukz · May 2014

as we bash the Dev/CS posting we are training them to never say anything that they can be held accountable for.

Slash8915 · May 2014

Akalukz wrote: »

as we bash the Dev/CS posting we are training them to never say anything that they can be held accountable for.

No, we're letting them know that we are not happy with how they communicate to us. It's their JOB to respond to and help us. That's what they are paid to do.

aleister · May 2014

The patch preview notes have been posted at: http://forums.elderscrollsonline.com/discussion/105348/patch-v-1-1-3-preview#latest

Dev · May 2014

Akalukz wrote: »

as we bash the Dev/CS posting we are training them to never say anything that they can be held accountable for.

uh... this is a company that charges me money, they better feel accountable.

I work hard for my money, and no company should ever feel like I owe them a part of my paycheck.

Now don't get me wrong, I think the mods here do ok, but they can only shield the developers for so much... besides I am willing to bet that even the mods wish the devs did a better job. think about it this way, its the mods job to keep order on the forum, and I would even bet one or two face palmed for a few of these bad bugs.

JKorr · May 2014

Slash8915 wrote: »

Akalukz wrote: »

as we bash the Dev/CS posting we are training them to never say anything that they can be held accountable for.

No, we're letting them know that we are not happy with how they communicate to us. It's their JOB to respond to and help us. That's what they are paid to do.

Not quite. "Well, are you going to do it or is this just another lie?" kind of makes sure that they are not going to say anything until they know for absolute certain that they will make the deadline. If they give a definite time right away they get "It's already x a.m./p.m. here, why isn't this done yet?" or "It's 10 minutes after x a.m./p.m., OMG THE DEVS LIED!!!!!!!!!!! THEY JUST WANT THE MONEY AND DON'T CARE ABOUT THEIR CUSTOMERS!!!!!!!!!!"

It is safer if they don't communicate too much. When they have a definite time they post. When they try to communicate and say they are working on an issue, they get trash talk, complaints, and accusations. I've seen threats of lawsuits from posters here. The wonderful attitude of some of the posters here kind of reinforces the "don't say anything until it is definite" mindset.

The mod's job here is to maintain the forums in some kind of order. If I really want to bring something to the attention of the devs I either use /feedback in the game, or go to the support page and send an email. The job of the devs is to make the game; the customer support people/tech support are supposed to help and answer questions. Waving torches and pitchforks on the forums makes people feel better, but doesn't really accomplish much beyond making people feel better.

JKorr · May 2014

Case in point; they posted about maintenance.

http://forums.elderscrollsonline.com/discussion/105552/how-is-8-00am-1-00pm-bst-a-short-maintenance#latest

Isn't the appreciation for the communication just *gushing* from that post?

aleister · May 2014

They get our appreciation in the form of a credit card transaction each month. Until they don't.

Rifraff_ESO · May 2014

ZOS_JessicaFolsom wrote: »

We have an incremental patch coming up next week. We do plan on providing everyone with the highlights of the patch tomorrow.

thanks Jessica!

ShinChuck · June 2014

Arsenic_Touch wrote: »

ShinChuck wrote: »

This. After seeing other companies at launch releasing quick, regular patches, it's frustrating that two months in we're still dealing with some launch-week level bugfixes, especially from a big company dealing with a big project.

Maybe companies like Trion spoiled me with their handling of Rift, but the slower pace really feels like something we should be seeing several months in.

Really now. Trion spoiled you? that train wreck of a company that went free to play after banning people for hearing a rumor that they're going free to play and swearing up and down that they're never going to go free to play (they did this twice, both with Rift and Defiance) That company mismanaged both games so it's hilarious that you're using them as a pedestal.

You're also ignoring all the updates this game has had + the content patch that was just released. There are problems, don't get me wrong. But to sit here and use Trion as a foundation for your argument? and ignore that this game has had regular updates and a content patch (this early is almost unheard of with mmos) that's just laughable on so many levels.

Yes, a game that biffed it THAT BAD... still managed to do better, quicker, more regular patches. Thanks for making my point.

Longer version: early Rift was fantastic in terms of regular updates and 20-40 minute downtimes for patches. In the first two months, Rift released *two* content patches and *several dozen* hotfixes. Yes, things began to fall apart around Storm Legion and Defiance, but even then: the first major content patch for Storm Legion, much like at Rift's launch, arrived under a month.

But in terms of content and fixes put out into patches? Rift's record at launch kills ESO's. It's all there on the forums and in their patch notes. It's pure data. I'm not sure where you're getting this idea that Zenimax has been any kind of notable with "regular updates and a content patch".

Garetth · June 2014

ZOS_JessicaFolsom wrote: »

We have an incremental patch coming up next week. We do plan on providing everyone with the highlights of the patch tomorrow.

Translated: "Wait until you see the pile of crap we dump on you with this next patch. It will make you long for the last one"

wllstrt75b14_ESO · June 2014

ZOS_JessicaFolsom wrote: »

We have an incremental patch coming up next week. We do plan on providing everyone with the highlights of the patch tomorrow.

this is laughable...you have game breaking/stopping bugs like molag bals final battle and your response is well we have some fixes coming next week we wont tell you if we will fix the important crap or if we are just going to blow smoke up your arse and claim more bot fixes.

By the way that so called patch just broke the farking game again....are your developers interns? Can they put a patch in place that does not break something else? Do you have anyone testing these patches prior to release?

For the love of Pete get your house in order ZOS.

Morbus2 · June 2014

wllstrt75b14_ESO wrote: »

ZOS_JessicaFolsom wrote: »

We have an incremental patch coming up next week. We do plan on providing everyone with the highlights of the patch tomorrow.

this is laughable...you have game breaking/stopping bugs like molag bals final battle and your response is well we have some fixes coming next week we wont tell you if we will fix the important crap or if we are just going to blow smoke up your arse and claim more bot fixes.

By the way that so called patch just broke the farking game again....are your developers interns? Can they put a patch in place that does not break something else? Do you have anyone testing these patches prior to release?

For the love of Pete get your house in order ZOS.

I hope they listen.

If they "fix" one thing they break two others. And that's a big "IF"
(remember they said they "fixed" vampire/passives) LOL!

Gwarok · June 2014

Incredible!

Now, knowing my bad luck, I'll probably be the one that get's served an infraction for saying this; so I'm not even going to throw down any quotes (maybe I'll get lucky) but isn't baiting and trolling in a negative way considered against TOS?

Some of you so called "gamer's" are really negatively PATHETIC!!!

Potential incoming infraction ACCEPTED!!!

Cogo · June 2014

@Gwarok

I agree, and you are correct. I have been playing most mmos longer then some of these players been alive ;-)

I am very active on forums. I like em, discussions, learn thing. And forums create a community, which is as important as the game itself I feel.

I am very sad that ESO forums is more or less taken over by negative people with nothing to say either then whine.

Of course we need to express our dislike of things. Thats one of the reasons for these forums. But also, we players are helping Zenimax finding bugs and fixing stuff. EVEN suggestions have been taken and made real here!

I do not care what people think of me when they have no base at all in their insults.....which I get quite a lot here.

I still post my view, based on my gaming experience and even try to see others views which I dont share or seen.

So far i have found 2 reasons for most what I call whiners.

1. They dont know what type of game ESO is. Everything must be like wow or it sucks....eh? No.
2. People seams to not know or forget, that every single MMO thats been running for more then 1 year, ALWAYS have bugs, mistakes, balancing problems or what not. No matter how long you beta test.

After 6 months, we can see how ESO is doing. And also, every patch, the bigger it is, WILL have something that goes wrong. And gets fixed. Every real MMO players knows this, and sadly I dont think those players visit these forums. OR if they did, it wouldnt take many posts to read that....eh.....there are just whiners here.

My most funny comment from people so far is "ESO sucks, I am going back to WoW or play Wildstar". LOL!!!! If you like those games...WHAT on earth are you doing in an MMO that requires time and learning personal skill to play?

renaud.moyneb16_ESO · June 2014

@COGO THE SAVIOUR OF NIRN !

HE PLAYED SOME MMOS FOR OVER 32 YEARS !

LISTEN TO HIM, HE HAS NO ARGUMENT BUT HE'S RIGHT, BECAUSE HE SAYS SO !

BE ASHAMED TO DISLIKE THIS GREAT GAME HE LOVES !

BE ASHAMED NOT TO TRUST ZENIMAX LIKE HE DOES !

LONG LIVE TO COGO THE BLIND OBVIOUS PROPHET !

(lol @ ESO requiring skills more than other games... of course it does have a much better gameplay than wow and most older MMOs... but its still a very easy game to masterise for anyone really into gaming...)

renaud.moyneb16_ESO · June 2014

Gwarok wrote: »

Some of you so called "gamer's" are really negatively PATHETIC!!!

Zeni did bait us... now we are trolling back. What's so pathetic about it ?

Klynt420 · June 2014

northpoint in rivenspire is broke again, this time you cant speak to darrien and yes theres been bug reports submitted

KerinKor · June 2014

Cogo wrote: »

1. They dont know what type of game ESO is. Everything must be like wow or it sucks....eh? No.

Seeing as how you're having to resort to strawman arguments it's clear you've 'lost'. I see no one here saying they want a WOW clone .. though that being said, there's a reason WOW is the biggest MMO by a factor of 2 or 3 even now their subs are nowhere near where they were at the peak of the game's popularity.

Just how many 'types' of MMO do you think there are? ESO is NOT a 'new type of MMO' that some of the rabid fans keep spouting, nothing of substance in ESO hasn't been seen before .. which isn't a criticism of it, it's simply a fact.

TheBull · June 2014

ZOS_JessicaFolsom wrote: »

We have an incremental patch coming up next week. We do plan on providing everyone with the highlights of the patch tomorrow.

Don't feed the troll.

renaud.moyneb16_ESO · June 2014

KerinKor wrote: »

Just how many 'types' of MMO do you think there are? ESO is NOT a 'new type of MMO' that some of the rabid fans keep spouting, nothing of substance in ESO hasn't been seen before .. which isn't a criticism of it, it's simply a fact.

Indeed, except for it's targetting system witch is pretty decent (not the great thing we were hoping for but still very fresh air

).
ESO is completely generic and standard.
(the so called Ai of mobs is nothing but scripts, they ALLWAYS do the exact same things and the PvP is a complete failure entertainement-wise)
It's just prettier than most MMOs and of course has its nice background and story telling... but it's not what makes... a MMO...

Leeta · June 2014

Cogo wrote: »

@Gwarok

I agree, and you are correct. I have been playing most mmos longer then some of these players been alive ;-)

I am very active on forums. I like em, discussions, learn thing. And forums create a community, which is as important as the game itself I feel.

I am very sad that ESO forums is more or less taken over by negative people with nothing to say either then whine.

Of course we need to express our dislike of things. Thats one of the reasons for these forums. But also, we players are helping Zenimax finding bugs and fixing stuff. EVEN suggestions have been taken and made real here!

I do not care what people think of me when they have no base at all in their insults.....which I get quite a lot here.

I still post my view, based on my gaming experience and even try to see others views which I dont share or seen.

So far i have found 2 reasons for most what I call whiners.

1. They dont know what type of game ESO is. Everything must be like wow or it sucks....eh? No.
2. People seams to not know or forget, that every single MMO thats been running for more then 1 year, ALWAYS have bugs, mistakes, balancing problems or what not. No matter how long you beta test.

After 6 months, we can see how ESO is doing. And also, every patch, the bigger it is, WILL have something that goes wrong. And gets fixed. Every real MMO players knows this, and sadly I dont think those players visit these forums. OR if they did, it wouldnt take many posts to read that....eh.....there are just whiners here.

My most funny comment from people so far is "ESO sucks, I am going back to WoW or play Wildstar". LOL!!!! If you like those games...WHAT on earth are you doing in an MMO that requires time and learning personal skill to play?

Lol i have also been playing mmos for about 17 years now and not once have i ran into such poor CS as this game has.
Sure bugs and fixes and things going wrong is fine with a newly released MMO BUT the poor communication this company has with their customers is pathetic and that is whats making people leave and rage the most. They are not getting any help whatsoever and just a simple 'Sorry for all the trouble youre going through, we will make it up to you' would go a long way. But sadly most of us dont even get a reply and if there is one there will be a copy pasted one or someone roleplaying...
I unsubbed and dont think ill come back unless they fix stuff thats been broken since the beta days and when CS is actually helpful.

And also, lol at this game taking skills...its one of the easiest mmo's so far...

wllstrt75b14_ESO · June 2014

Cogo wrote: »

@Gwarok

I agree, and you are correct. I have been playing most mmos longer then some of these players been alive ;-)

I am very active on forums. I like em, discussions, learn thing. And forums create a community, which is as important as the game itself I feel.

I am very sad that ESO forums is more or less taken over by negative people with nothing to say either then whine.

Of course we need to express our dislike of things. Thats one of the reasons for these forums. But also, we players are helping Zenimax finding bugs and fixing stuff. EVEN suggestions have been taken and made real here!

I do not care what people think of me when they have no base at all in their insults.....which I get quite a lot here.

I still post my view, based on my gaming experience and even try to see others views which I dont share or seen.

So far i have found 2 reasons for most what I call whiners.

1. They dont know what type of game ESO is. Everything must be like wow or it sucks....eh? No.
2. People seams to not know or forget, that every single MMO thats been running for more then 1 year, ALWAYS have bugs, mistakes, balancing problems or what not. No matter how long you beta test.

After 6 months, we can see how ESO is doing. And also, every patch, the bigger it is, WILL have something that goes wrong. And gets fixed. Every real MMO players knows this, and sadly I dont think those players visit these forums. OR if they did, it wouldnt take many posts to read that....eh.....there are just whiners here.

My most funny comment from people so far is "ESO sucks, I am going back to WoW or play Wildstar". LOL!!!! If you like those games...WHAT on earth are you doing in an MMO that requires time and learning personal skill to play?

So your that old and still drinking the cool aid?

No one saying they want a WoW clone..we want basic customer service, we want intelligent work around for complete failures by their development team..

Is it to much to ask to have a GM actually assist customers in the game instead of sitting at their computers with their thumbs up their butts?

Its not difficult for a GM to push a player past progress blocking quests.

when patches break more then they fix and fail to fix what they state what do you expect the paying customer base to do? I guess you like bending over but most people dont.

Gwarok · June 2014

renaud.moyneb16_ESO wrote: »

Gwarok wrote: »

Some of you so called "gamer's" are really negatively PATHETIC!!!

Zeni did bait us... now we are trolling back. What's so pathetic about it ?

Bees vs. Flies vs. Vinegar vs. Honey = One very messed up situation.

harmen_hulsb16_ESO · June 2014

The bugs I encounter ingame I can handle, they are normal in new MMO's, that several things in the game can be improved I can also handle.

But what is getting me frustrated is that I'm not being able to play for 11 days now, because of login errors and latency issues since patch 1.1.2 came out. Another thing which adds up to this frustration is that I'm also not getting any support after my ticket was escalated 8 days ago (no 140526-014107 if any GM is reading this).

If I got any clue that Zenimax is working actively on the problem and are knowing what causes the issue that would ease the pain. But all I am is left in uncertainty. This uncertainty is what frustrates me probably the most of all, when I know my problems are solved within 2 weeks I really am willing to wait this time out. When I know it gets fixed after 1 month I start playing another game in the meantime and come back after one month, because I like ESO and some friends are playing it. But since I have no clue and not getting any idea that Zenimax takes my problem serious I get frustrated and angry and getting to the point I'm going to quit and never return.