This is kind of strange though isn't it. So e-mail support doesn't work (just because the responses are not constructive), phone service doesn't work (just because they don't think they can help us? that's pretty bad) , well then what is "customer support".

I would have expected them to at least shoot mails back and forth to actually try to get to the bottom of the problem. But instead, -I'm guessing- we'll be on hold until the maintenance.

Almost cancelled my subscription, but I guess I can wait one more day, and see if tomorrow's maintenance takes the issue away. Checking the patch notes though, I don't see anything that refers to fixing login issue, so fingers crossed..

Well I certainly don't mind sharing the experience!
Error 301 or connection timeout. Practically can't login.

This happened for no apparent reason. I closed the game one night, and opened it the next day and it wasn't working..


Tried a lot of things that I was advised, but none of them work. Anyone who has the same issue since the weekend, these don't get the job done..

* Was suggested to check TSA in account page. I logged into my account and navigated over the TSA, and there is nothing to approve. I guess this is because I had already approved the latest version.

* Rebooted my router (always love this one )

* Tried connecting with cable instead of wireless.

* Both ESO and Zenimax launcher are off the firewall.

* I tried msconfig, and unchecked the "load startup items" as well as disabling all the non-microsoft services. Restarted with & again with settings reverted back to original.

* While I'm at it, I updated my NVidia drivers.

* I tried some of the solutions advised on the forums, such as running the game in compatibility mode with XP or Vista with administrator privileges.

* Changed my DNS settings (tried a few as well as just auto receive).

* I used the repair function, which verified all the data but did not resolve the issue.

* I have already changed the EULA string to zero in usersettings.txt, and got the user agreement pop up after launching the game. This again did not resolve the issue.

* I deleted all my addons, tried again, and same result - doesn't resolve the issue.

* Changed my password (again, was based on a forum suggestion. Pretty pointless I think, but you never know). Didn't help.

* Also provided any log files I was asked, as well as the game consultant report to support teams.

Last resort, I tried the phone support and noone bothered to call me back. Even though the ticket said "an agent will call you shortly!"

I wonder what else I can try. I would have accepted a decent explanation (like we screwed up X/Y/Z), with game time compensation for the duration I am blocked from login. I doubt this is an issue on my end, but am definitely open to suggestions.

Customer Support in this situation is akin to being a waiter in a restaurant with a bad chef.

"Yes, I'm sorry there is a footprint in your steak, sir; we are looking into the issue, and hope to fix it as soon as possible. Thank you for your patience."

ZOS_GinaBruno wrote: »

Hey @Crixxz‌, would you mind trying something to see if it helps get you past Error 301? Try temporarily renaming your usersettings file, then log in and see if that works.

im having the same problem and i tried what u suggested, the ula came up again and i had to set the brightness but i cant log in

shawnglass1_ESO wrote: »

So I have to wait until the next server reset to have a chance to log in?

After spending an hour on the phone with CS the other day after a hotfix gave me the fun 301 error and resolving nothing other then restarting my computer (I suppose it needed a restart anyway, it had only been 15 minutes since I tried that myself), I decided to just spam the login server, after about 100 attempts it let me in, and I haven't had an issue since. The way I look at it, if everyone who has that error just spams logging in as fast as they can, ZOS will have to address the issue because you will basically be DDOSing the login server

ZOS_GinaBruno wrote: »

fancyleggs wrote: »

ZOS_GinaBruno wrote: »

Hey @Crixxz‌, would you mind trying something to see if it helps get you past Error 301? Try temporarily renaming your usersettings file, then log in and see if that works.

im having the same problem and i tried what u suggested, the ula came up again and i had to set the brightness but i cant log in

Ah ok, thanks for checking. Just to clarify, are you still receiving Error 301 when you're trying to log in?

Yes still getting error 301, im going to try getting on the eu server

Get with the CS that was helping you and see if they can move your character to your faction's main city...

Try one to start with - the last one you logged in with.

Jopoder wrote: »

This bug hit me aswell with recent update. Barely can login any of my characters

Sounds like you may have a different issue since many of us cannot log in at all (not barely haha). We never make it to the character select screen. From the login screen it either loads for a minute after entering your password then gives the "LOGIN ERROR Login timeout", or immediately gives the 301 error when entering your password. This happens over and over - for me the last 2 days, and apparently is fixed with a server reset.