Does the same thing happen if someone tries to send a whisper to your character (rather than directing the whisper at your userID)? It's possible if you have a special character in your userID (an apostrophe, for example), that others in-game will have trouble sending you a whisper.

I think what she is also asking is if that person has tried whispering your character name instead of your account name as a test.

For example:
/whisper @thomas'thomas (account)
/whisper Casper, (character name)

Notice the comma after a character name. This is due to some characters having a space in their name. The comma is important.

Example:
/whisper Casper the Gasper,

Then again if you have whispered someone else's character name and they used:

/r

or

/reply

then it should have worked if it was character name based.

Just my thoughts and suggestions. Good luck.

Thank you for the heads up ZOS_AmeliaR I will give them a call.....its a shame that in game tickets go unsolved and yet I post it once here and it get resolved.....thank u

Kingslayer I never really thought about that...but would it say account doesn't exist? Cause other guildies are telling me that's what it says

ZOS_AmeliaR wrote: »

Does the same thing happen if someone tries to send a whisper to your character (rather than directing the whisper at your userID)? It's possible if you have a special character in your userID (an apostrophe, for example), that others in-game will have trouble sending you a whisper.

FYI, I have this issue as well. My User ID has an apostrophe in it, no one can /whisper it. My character name ALSO has an apostrophe in it, and that works fine.

The apostrophe bug seems to only be a problem in the user ID, not in the character name.

Not sure if a bump is allowed but any updates on this "feature?"

as said it's a known issue
http://forums.elderscrollsonline.com/discussion/comment/702466/

Still bugged. Can someone from ZOS pm me about a name change. It's annoying that something so simple seems to still be a problem.

ZOS_AmeliaR wrote: »

thefrnchs10ub17_ESO1 wrote: »

Yes my account name does have an apostrophe in it....any resolution to this problem?

It's a known issue we're looking into. Right now, the quickest resolution would be to ask a member of our support team to change your userID, noting specifically the issues your current name is causing.

So was this ever fixed?

And yes, this is an old thread. I decided to ask here rather than start a new one just to show how old this problem is, and emphasize how much it needs to be fixed. Either that, or remove "you can use one apostrophe in your user ID!" option altogether if nothing is going to be done about it.

No, I want this actually fixed. Either in the code or in the text when creating a userID.

"/bug"ging to get your name changed does not fix the problem. Why the HELL is it even an option, let alone a CONFIRMED OPTION when creating a name? It expressly states that using an apostrophe is perfectly fine and acceptable. If the code can't handle it, it SHOULDN'T BE AN OPTION, let alone one expressly stated as one.

So I ask again: Has this "known issue" that's been "looking into" (though "ignored" seems to be a more apt descriptor) since 2014 been addressed? I'm not interested in what the peanut gallery has to say. I want something official on the topic.