Maintenance for the week of February 23:
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Compensation for login timeout / error 301
So, now after the maintenance I'm able to login again. Am I happy? No. Im furious.
I haven't been able to play for 8 DAYS! 8 whole days, and we are talking about a subscription-based game. The amount of time it took to find a fix or simply restart the server is absolutely ridiculous, but what makes me actually furious, is the fact that I haven't received any compensation. Don't ask me what form of compensation, because I do not know myself, but the fact that I was unable to utilize the product that I have paid for initially, and continue to pay on the monthly bases - for 8 days, which is 1/4 of my monthly subscription, and I haven't even received a simple apology, not even mentioning those 8 days on my account that I've lost,
Maybe I am missing something, and you can say that these things happen, but this isnt free-to-play! I cannot stress this point enough. 1 day is fine. 2 day is even acceptable. BUT 8 days! This is ridiculous.
Sorry for this outrage, but I feel like I'm supposed to receive some form of compensation.
Edited by coercer02neb18_ESO on May 30, 2014 1:41PM I haven't been able to play for 8 DAYS! 8 whole days, and we are talking about a subscription-based game. The amount of time it took to find a fix or simply restart the server is absolutely ridiculous, but what makes me actually furious, is the fact that I haven't received any compensation. Don't ask me what form of compensation, because I do not know myself, but the fact that I was unable to utilize the product that I have paid for initially, and continue to pay on the monthly bases - for 8 days, which is 1/4 of my monthly subscription, and I haven't even received a simple apology, not even mentioning those 8 days on my account that I've lost,
Maybe I am missing something, and you can say that these things happen, but this isnt free-to-play! I cannot stress this point enough. 1 day is fine. 2 day is even acceptable. BUT 8 days! This is ridiculous.
Sorry for this outrage, but I feel like I'm supposed to receive some form of compensation.
3
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GossiTheDog✭✭✭✭✭I don't believe Zenimax have admitted this was a server side issue (note: it WAS a server side issue) so I suspect they don't plan to compensate.0 -
Nutshotz✭✭✭✭i asked for compensation for my 3 days downtime, and got 3, 1 day time cards
Edited by Nutshotz on May 30, 2014 2:04PM0 -
seaef✭✭✭✭✭How about you read the ToS:
ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or geographic locations, at any given time, or that it will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law, ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content, for any reason.
ZeniMax may patch, update, or modify at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law, You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, User-Generated Content and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
"The Illuminati are very achievement focused. It's like Xbox - only everything is hardcore."
- Kirsten Geary0 -
Ashtaris✭✭✭✭✭
✭✭The TOS might cover them legally, but really what it comes down to is what is the right thing to do for those who have been seriously affected by the 301 error, like the OP? Although I've been lucky to have been able to avoid this problem, I do have empathy for those who are frustrated and not able to play. Hopefully ZOS will be able to 1st. - Fix the problem and 2nd. - Provide some kind of extra game time for those who submit a ticket.Edited by Ashtaris on May 30, 2014 3:56PM0 -
seaef✭✭✭✭✭The TOS might cover them legally, but really what it comes down to is what is the right thing to do for those who have been seriously affected by the 301 error, like the OP?
Seriously affected? Was there a loss of limbs? No one here has anything else to do with their lives during downtimes like these?
$4 have been wasted. That's your compensation. Actually there are 31 days in May. You can have $3.87.
*boggle*"The Illuminati are very achievement focused. It's like Xbox - only everything is hardcore."
- Kirsten Geary2 -
Ashtaris✭✭✭✭✭
✭✭Yes, we all have things we can do rather than play the game, that's for sure. But when you do want to play and all you get is a "Can't Login" error of some kind, then it gets annoying. Believe me, if I couldn't logon for 8 days or more, I would either unsubscribe or asking for some kind of compensation. Even the cable company will do that if you loose service. So what makes Zenimax any different?0 -
Niliu✭✭✭I agree with the OP, and shame on the zealots for waving the "TOS Flag" in every one's face like that makes violating ethical business practices acceptable.Gimme back my sweetroll or so help me1 -
Niliu✭✭✭@Azethoth good for you buddy, nice contribution...
Gimme back my sweetroll or so help me0 -
Azethoth✭Glad to help. I cannot log in myself currently due to always getting "login timeout" so I thought I would have a bit of fun.
Wish they would just restart the servers again.Edited by Azethoth on May 30, 2014 7:55PM0 -
Auric_ESO✭✭✭✭According to a post on one of the German forums zos said that they found the bug and it's in testing and will deployed soon. I hope that means next patch"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba1 -
Auric_ESO✭✭✭✭kinda cute aint it?"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0
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Auric_ESO✭✭✭✭ha! there is a downtime tomorrow! maybe that optimism was warranted?"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0
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Auric_ESO✭✭✭✭/peltwithsweetroll"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0
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FayaSDL✭✭Yea i join the ranks of time outs/error code and i only wanted to change chars to set crafting for the night ;/0
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BrierTOG✭✭✭well i got affected by it as well now so i can no longer play on the european server. Sorry, but what is standing by the 301 thingie just is not right as i can't sign a new agreement as i have been playing all this time. I probably signed it already so i can't log back into the game
.
I hope this will be solved soon.0 -
Hmm I was merely talking about the compensation, since it works fine now (after the maintenance).
Are you sure it still doesn't work for you? O.o0 -
seaef✭✭✭✭✭I agree with the OP, and shame on the zealots for waving the "TOS Flag" in every one's face like that makes violating ethical business practices acceptable.
Ethical. LOL. We got a live one. Next you'll be organizing an Occupy Tamriel movement.
If you didn't read the ToS then that's your own fault and the only flag you should be waving is the stupidity flag.
"The Illuminati are very achievement focused. It's like Xbox - only everything is hardcore."
- Kirsten Geary1 -
LaZRaiLSoul ShrivenI am having the same trouble right now. I can't even get to my character level. I started to get "login timeout" error. I don't know what to do. I contected support. Did as they said. Nothing happened. Everything is same. I don't know what would I do if I were you. But I think I ll be in the same situation like you. I just hope I wont...MagSorc Foreva!0
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LaZRaiLSoul Shrivennoooooooooo... do I have to wait for meintenance???????????? omg and it is not for sure that the problem will be fixed I think... MagSorc Foreva!0
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GossiTheDog✭✭✭✭✭Update: Zenimax are pushing out patch 1.1.3 on Monday on US megaserver and Tuesday on EU megaserver, which will fix error 301/login timeout.0
