Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

Fixes in Progress (Patch 1.1.2)

  • Hamfast
    Hamfast
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    I had to go back to the patch notes to check, but there it was...
    • Crafting hireling mails no longer contain a loot box. Instead, they contain the random assortment of items which the box would have contained when you opened it. The items you receive in the mail are determined by the character for which the mail was intended.
      • As a result of this change, the issue where hireling containers were sometimes empty has also been fixed.
    I got my first "Empty" package today... so glad this was fixed :-)

    Yes, I opened a ticket, it seems my level 3 clothing hireling took the day off... said something about going to see some tower tomorrow...
    Of all the things I have lost, I miss my mind the most...
  • DewiMorgan
    DewiMorgan
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    I suspect that the fix there was for an "if you open a hireling box with a character that has no hireling, you'll get nothing" bug, not the "sometimes the random generator can generate nothing" bug.
  • zoetaz1616
    zoetaz1616
    ✭✭
    I was getting the 301 and unexplained error crashes and was unable to play. I tried all the fixes and contacted support about the issue. Turning off the add-ons solved the problem. One of which was esohead.
  • fyrefenix
    fyrefenix
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    LOL fix templars and nightblade
    Natjur ✭✭✭
    4:24PM
    There is currently only two classes in this game, DK and Sorcs.
    Templar's and NB are just 'extras' that have not been removed yet.
  • kingmat75
    kingmat75
    Soul Shriven
    i dont see any fix to Cyrodiil lag
    and when the EU server move to the region for what we are paying a Subscription?

    i know there are many thing to fixes, but pvp lag is absolutely a priority.
  • BadVolt
    BadVolt
    Soul Shriven
    We have just found another bug... NPC's on Cyrodil Dolmains are 10-15 lvl, not 5vet for sure. It shows 5 ver, but HP and trying to charge soulstone from them tells us they really don't.
  • glitchmaster999
    glitchmaster999
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    Update: We rolled out a hotfix this morning that should have fixed the rollback issues that some people were experiencing. If you still encounter frequent rollbacks from this point forward please let us know what your UserID is, and what zone you're experiencing them in.

    We are still working on tracking down the cause of the 301 error. (@RomedyMC, your note above about the ESOhead addon is interesting--if anyone else finds a positive correlation, let us know?)

    I disabled addons before the server reset and it fixed my problem, did the same thing after the reset and nada. It also doesnt work on other computers, even ones without mods.
  • Cha0sdragon
    Why are we still getting Infinite Loading screens. when i logged on this morning it took for ever and when i finally loaded a Character the lagg was horrible. When the game finally crashed on me i tried to log back in and ever since i get an unending loading screen. i heard these issues were suppose to have been fixed days ago
  • Sihnfahl
    Sihnfahl
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    We are still working on tracking down the cause of the 301 error.
    Given that I'm capable of logging into the EU Megaserver without issue, I would hazard a guess it's a US Megaserver-side issue for me. (I've already done a complete wipe of ESO and a full reinstall. No addons, no ESOHead).

  • Nylan
    Nylan
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    Thanks for the update, my hope is that you will continue to keep the community informed as to fixes in progress, as well as looking further down the road as to what you have planned for us. It would be nice to have a place for these updates other then in the general forum.
  • DewiMorgan
    DewiMorgan
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    No idea if it's helpful to those with infinite load screens, but I've experienced these when I get a disconnect during the load screen. There seems no detection of a dropped connection, or any attempt to reconnect.

    This can also happen if you disconnect *before* the load screen: so when my router disconnected last night, for instance, I could walk around the bank area I was in, but could not activate any of the NPCs, containers or doors. When, 20 minutes later, the router came back up, I was still in the game, but it did not reconnect, so I still couldn't activate anything. I had to log out, but logging out gave me with a permanent load screen.

    This implies that the only possible workaround for this is to close the app and reopen if a load screen lasts longer than a couple minutes.

    A code fix would be for load-screens (and the game in general) to detect a lack of responses from the server, and try to connect again transparently. If the reconnect fails for more than a couple minutes, then bounce you back to the login screen so you at least know what's happening.
  • Mortosk
    Mortosk
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    For the main issues below, we are working around the clock to get them fixed as soon as possible. (Please note, this post does not address every issue we are looking at and working on, only the critical ones.)

    Fixed

    Rollbacks - On Wednesday morning, we rolled out a hotfix that should resolve the rollbacks that some of you are experiencing. Please let us know if you still experience frequent rollbacks, what your UserID is, and what zone you experienced them in.

    Thanks, but you made it worse. Now we are not only getting rolled back, but booted out of the game and unable to get past the "Requesting Character Load" screen to get back in.

    Personally, I'd prefer just being rolled back. Change it back please.

    "Now I stand, the lion before the lambs and they do not fear. They can not fear." --Arthas Menethil (aka, The Lich King)
  • DewiMorgan
    DewiMorgan
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    No idea if it's helpful to those with infinite load screens, but I've experienced these when I get a disconnect during the load screen. There seems no detection of a dropped connection, or any attempt to reconnect.

    This can also happen if you disconnect *before* the load screen: so when my router disconnected last night, for instance, I could walk around the bank area I was in, but could not activate any of the NPCs, containers or doors. When, 20 minutes later, the router came back up, I was still in the game, but it did not reconnect, so I still couldn't activate anything. I had to log out, but logging out gave me with a permanent load screen.

    This implies that the only possible workaround for this is to close the app and reopen if a load screen lasts longer than a couple minutes.

    Steps to reproduce should be easy enough: log in, play game, unplug router cable, wait long enough for disconnection, reinsert router cable.

    I suspect a code fix would require the game to detect a lack of responses from the server, and try to connect again transparently. If the reconnect fails for more than a couple minutes, then bounce you back to the login screen so you at least know what's happening.

    this is assuming that disconnection/timeouts during loading are the only cause, that is. But it seems likelyish: some people are particularly prone to them, which suggests that certain ISPs or routers have a problem with the blob of data being sent at zone-change time. We have a similar issue at my job, where bursty traffic tends to drop for some people during the bursts, not during the lulls.
  • Hostel_Striker
    Right now I cant even get past the character load screen. It says "requesting character load" and never loads........
  • williambbechtoldub17_ESO
    The Rift crashed and I cannot log in past the character select screen.
  • Hostel_Striker
    Character load screen for everyone.............. ...... ..... .. .
  • MercyKilling
    MercyKilling
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    fyrefenix wrote: »
    when 2 beetles are just too much for a nerfed templar

    You forgot the rest of that quote.

    "you're relying too much on one skill."
    I am not spending a single penny on the game until changes are made to the game that I want to see.
    1) Remove having to be in a guild to sell items to other players at a kiosk.
    2) Cosmetic modding for armor and clothing.
    3) Difficulty slider.
    4) Fully customizable player housing that isn't tied to anything in the game other than having the correct resources and enough gold to build. Don't tie it to PvP, guild membership, or anything at all. Oh, make it instanced so as not to take up world map space, too. Zeni screwed this one up already.
    Any /one/ of these things implemented would get me spending again, maybe even subbing.
  • FrauPerchta
    FrauPerchta
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    New problem as of this AM. I have been getting stuck zoning through doors, a few jumps and I get free.....till today. Now after a few jumps I fall through through the world
  • Druzinn
    Druzinn
    Still blocked from login by 301 error. This morning's hotfix changed nothing for me.
    I tried deleting addons and just about every other solution offered in the various threads about this. I think the only things I haven't tried are unsubbing (which has been said to allow some back in....if they were not just trolling, maybe something to do with the TOS acceptance) and "logging out" (seriously - even for a copy past response why is the first troubleshooting step to "I can't log in" a comment along the lines of "have you tried logging out?").
    At this point even the friendly CS folks have given up and not responded to email in over 24 hours since my last response to their troubleshooting ideas (sent various log files they requested). The CS folks seem to be trying and were responding relatively fast up until the recent silence. I think they truly want to help, but they need someone on the code side of the fence to figure out how first....
    Maybe those of us with login issues are a small minority, but it is still customers lost if a solution is found pretty soon.
  • seaef
    seaef
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    Has anyone noticed that the number in parenthesis after the 301 error is eerily similar to the client version? Except they are slightly different? Version mismatch perhaps?

    Just grabbing at straws here...
    "The Illuminati are very achievement focused. It's like Xbox - only everything is hardcore."
    - Kirsten Geary
  • fyrefenix
    fyrefenix
    ✭✭✭
    [Moderator Note: Edited per our rules on Spamming]
    Edited by ZOS_SilviaS on May 29, 2014 10:41PM
    Natjur ✭✭✭
    4:24PM
    There is currently only two classes in this game, DK and Sorcs.
    Templar's and NB are just 'extras' that have not been removed yet.
  • Sihnfahl
    Sihnfahl
    ✭✭✭✭
    cfurlin wrote: »
    Just grabbing at straws here...
    Nice straw, but I did a complete uninstall and directory clean. Fresh DL and patch, both US and EU Megaservers.

    I don't get the 301 on the EU Megaserver; it lets me right in. US Megaserver has two stages: unable to connect, then the 301.
  • Attorneyatlawl
    Attorneyatlawl
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    ✭✭✭
    Since this last update, no one will group with me. They keep saying it is because I am a Templar and I suck at DPS and Sorcs are better healers too and DKs are better tanks. The only people I can find to group with are Nightblades and I don't want to group with them because they are really bad lol, worse than me.

    So I guess my question is, when are you going to let Templars and NBs change their classes to DK or Sorc? I am VR10, but maybe that can be a VR12 quest. Or are you just planning on breaking Templars and NBs until they all delete their characters?

    Also, are you going to add new classes after all the Templars an NBs are gone, or is the plan just to have DKs and Sorcs?

    Lol at anyone saying a sorc is a better raid healer than a Templar. Who cares about zone chat anyway? And yes I have cleared the archive in the 2nd dc group to do so, working on helra now.
    -First-Wave Closed Beta Tester of the Psijic Order, aka the 0.016 percent.
    Exploits suck. Don't blame just the game, blame the players abusing them!

    -Playing since July 2013, back when we had a killspam channel in Cyrodiil and the lands of Tamriel were roamed by dinosaurs.
    ________________
    -In-game mains abound with "Nerf" in their name. As I am asked occasionally, I do not play on anything but the PC NA Megaserver at this time.
  • wolfe26ub17_ESO
    RomedyMC wrote: »
    And for the record, I fixed the 301 error by deleting my add-ons. This allowed me to get into the game. I then reinstalled them in bunches and discovered that ESOhead was the culprit.

    For the record this wasn't a 301 Error... but problem was like you the customer service person assumed it was rather than reading the issue I nicely stated to them which was the patch would only make it 24% and freeze.

    and yes I'm quite familiar with solving the problems myself and trying common trouble shooting, as well uninstalling and re installing multiple times. In then end it turns out the problem was the uninstaller leaves a large number of files behind when you uninstall.
  • Kosar
    Kosar
    ✭✭✭
    regarding the 301 error, because i literally see no one else mentioning this after reading about 100 threads on it...

    if you put in the incorrect password, the loading screen pings the servers almost immediately to tell you your password is wrong. so its not that the client isn't connecting imo, its something else. i don't know what that can do to help the tech guys figure it out, but maybe its something else to go on.

    this information is probably useless to the us, the users, but imo it denotes something is in fact actually wrong client side like the CSRs are saying (as much as most of us don't want to believe that--i too have test pinged the server and seen nothing happen but it would really confuse me why the password is only checked client side--seems like a ridiculous way to devise security to me). maybe not, idk for sure. but i still think in times like these, all information helps to have.
  • Fyrakin
    Fyrakin
    ✭✭✭
    When I experience odd connection problems (such as abrupt disconnects, login issues, etc) I use VPN pass through connection with alternate ISP to fix them. I suspect some sort of selective packet filtering in place, but can't be sure.
    NA Megaserver (810) - Fyrakin, Loremaster Fyrakin, Cartographer Fyrakin, Taskmaster Tobin, Zergas, Texa, Furnacius, Hextex
    EU Megaserver (167) - Fyrakin
    MiniMap author
  • Chief
    Chief
    Your rollbacks are getting worse. Three times today with most of my leveling wiped out each time.

    The lag in PvP is unplayable at times and that is with an ever dwindling amount of PvPers. Disconnects and rollbacks here too.

    Love your game...not in love with it getting steadily worse. Good luck!
  • tino.antoninieb17_ESO
    310 here running for couple of days.Prior to 301 only different thing than any other day i did is that tried to check my web account from another location. My home server is EU . Since i am receiving 301 tried literally every possible solution mentioned on this login problem threads. I have no luck with EU but i can connect and play without any problem on NA server. Dont know what is the core of the problem but for sure if i am zos i would try to migrate chars to other mega server and back to see will that solve issue in case if char is stuck in limb.
  • Septimus
    Septimus
    Patch 1.1.2 absolutely ruined Imperial Style armour. Before it all looked good. Now it ALL looks crappy, even voidsteel.
  • Agrippa_Invisus
    Agrippa_Invisus
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    ✭✭✭
    Septimus wrote: »
    Patch 1.1.2 absolutely ruined Imperial Style armour. Before it all looked good. Now it ALL looks crappy, even voidsteel.

    I only don't like the dark blue trim on the legendary VR12. The epic VR12 with the navy blue and grey trim looks darn good, IMO.
    Agrippa Invisus / Indominus / Inprimis / Inviolatus
    DragonKnight / Templar / Warden / Sorcerer - Vagabond
    Once a General, now a Citizen
    Former Emperor of Bloodthorn and Vivec
    For Sweetrolls! FOR FIMIAN!
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