Maintenance for the week of September 8:
• [IN PROGRESS] PC/Mac: EU megaserver for maintenance – September 9, 22:00 UTC (6:00PM EDT) - September 10, 16:00 UTC (12:00PM EDT)
• [IN PROGRESS] PC/Mac: EU megaserver for maintenance – September 9, 22:00 UTC (6:00PM EDT) - September 10, 16:00 UTC (12:00PM EDT)
Fixes in Progress (Patch 1.1.2)
ZOS_JessicaFolsom
Community Manager
For the main issues below, we are working around the clock to get them fixed as soon as possible. (Please note, this post does not address every issue we are looking at and working on, only the critical ones.)
Error 301 - We are researching the root cause of the error 301 issues, and will provide updates as we have them.
Fixed
Loading Screen Infinite Tooltip Loop - Some people were encountering a loading screen issue where tooltips would rotate infiniately and the loading screen would not go away. We pushed a hotfix yesterday that fixed this issue.
Memory Leak - We have confirmed that the hotfix we pushed yesterday for the memory leak issues has fixed most reported memory leaks. If you encounter others, please let us know.
Veteran Rank Monsters (not Craglorn) - On Friday, we pushed a hotfix to correct Veteran Rank monster values. Testing has confirmed the hotfix did work, though there may be some monsters who have not respawned since the hotfix who still have old, higher values. If you encounter a monster that has been killed and respawned and you believe it still has the older, higher values, please let us know which one and where it is, and we'll take a look.
Septima Tharn - Contrary to some rumors, Septima Tharn does not have a twin. We are working on a temporary fix for the quest To Walk on Far Shores. The hotfix for this issue was pushed on Monday.
Rollbacks - On Wednesday morning, we rolled out a hotfix that should resolve the rollbacks that some of you are experiencing. Please let us know if you still experience frequent rollbacks, what your UserID is, and what zone you experienced them in.
We have also seen some confusion regarding the Death Recap info, and we are discussing ways to make it more clear. Currently, it is adding all damage from certain abilities, such as DoTs, into a single value. This makes it look as if some monster abilities are hitting for far greater in one hit than they actually are.
Error 301 - We are researching the root cause of the error 301 issues, and will provide updates as we have them.
Fixed
Loading Screen Infinite Tooltip Loop - Some people were encountering a loading screen issue where tooltips would rotate infiniately and the loading screen would not go away. We pushed a hotfix yesterday that fixed this issue.
Memory Leak - We have confirmed that the hotfix we pushed yesterday for the memory leak issues has fixed most reported memory leaks. If you encounter others, please let us know.
Veteran Rank Monsters (not Craglorn) - On Friday, we pushed a hotfix to correct Veteran Rank monster values. Testing has confirmed the hotfix did work, though there may be some monsters who have not respawned since the hotfix who still have old, higher values. If you encounter a monster that has been killed and respawned and you believe it still has the older, higher values, please let us know which one and where it is, and we'll take a look.
Septima Tharn - Contrary to some rumors, Septima Tharn does not have a twin. We are working on a temporary fix for the quest To Walk on Far Shores. The hotfix for this issue was pushed on Monday.
Rollbacks - On Wednesday morning, we rolled out a hotfix that should resolve the rollbacks that some of you are experiencing. Please let us know if you still experience frequent rollbacks, what your UserID is, and what zone you experienced them in.
We have also seen some confusion regarding the Death Recap info, and we are discussing ways to make it more clear. Currently, it is adding all damage from certain abilities, such as DoTs, into a single value. This makes it look as if some monster abilities are hitting for far greater in one hit than they actually are.
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Aeradon✭✭✭✭✭
Shouldn't this be done before implementation? What have the PTS been doing?ZOS_JessicaFolsom wrote: »We have also seen some confusion regarding the Death Recap info, and we are discussing ways to make it more clear. Currently, it is adding all damage from certain abilities, such as DoTs, into a single value. This makes it look as if some monster abilities are hitting for far greater in one hit than they actually are.
*edit*
It's good that you provide info on the current issues. Just curious on why features are being pushed into the game without prior testing.Edited by Aeradon on May 25, 2014 5:10PMPeople keep telling me they're gonna buy me an ale. They never do.
There are only two things I can't stand in this world. People who are intolerant of other people's culture. And the Elves.
Help make this compilation complete!
Compilation of Ideas and Suggestions6 -
grizzbi✭✭✭Thanks for this update. I just had the time to verify the memory leak fix. And as far as I can see, there's no memory leak anymore... It should help many players. Good news
Edited by grizzbi on May 25, 2014 5:10PM1 -
ZOS_JessicaFolsomCommunity ManagerShouldn't this be done before implementation? What have the PTS been doing?
*edit*
It's good that you provide info on the current issues. Just curious on why features are being pushed into the game without prior testing.
The Death Recap thing isn't a bug, just not as clear as it could be.
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Aeradon✭✭✭✭✭
I didn't say it was a bug. My point is that it's not well tested or as good as it's intended.ZOS_JessicaFolsom wrote: »Shouldn't this be done before implementation? What have the PTS been doing?
*edit*
It's good that you provide info on the current issues. Just curious on why features are being pushed into the game without prior testing.
The Death Recap thing isn't a bug, just not as clear as it could be.
People keep telling me they're gonna buy me an ale. They never do.
There are only two things I can't stand in this world. People who are intolerant of other people's culture. And the Elves.
Help make this compilation complete!
Compilation of Ideas and Suggestions9 -
Snowstrider✭✭✭✭✭Thanks for the update,But.. Still not any info about the log in problem? What have you guys found out so far about it? Will it take long to fix it?0 -
Kayvee✭✭ZOS_JessicaFolsom wrote: »Shouldn't this be done before implementation? What have the PTS been doing?
*edit*
It's good that you provide info on the current issues. Just curious on why features are being pushed into the game without prior testing.
The Death Recap thing isn't a bug, just not as clear as it could be.
I don't think they were insinuating that it was a bug, merely wondering why nobody thought that, "adding all damage from certain abilities, such as DoTs, into a single value," would result in some confusion when the feature was being developed and subsequently tested.VR Dragonknight Mitigation Healer and Ardent Flame DPS
Altmer for the Ebonheart Pact
Wabbajack since Early Access0 -
skeletorz_ESO✭✭✭The PTS testers should be banned from PTS. Get new ones that care about more than just getting into the new content and practicing before everyone else.
Edit: Or better yet, open the PTS to all subscribers.Edited by skeletorz_ESO on May 25, 2014 5:31PM“If you would be a real seeker after truth, it is necessary that at least once in your life you doubt, as far as possible, all things.” -- René Descartes26 -
Lazarus_Long✭✭✭skeletorz_ESO wrote: »The PTS testers should be banned from PTS. Get new ones that care about more than just getting into the new content and practicing before everyone else.
Edit: Or better yet, open the PTS to all subscribers.
I have heard (but do not know for sure) that people on the PTS are told what to test.
The List For Living - A guide for new or troubled players
Hey Jute, get in my bag
Take a lag spike and make it better
Remember to let research play its part
Then you can start to make a sweater
The Bohemian Auction House0 -
ZOS_JessicaFolsomCommunity ManagerVR mobs still respawns way beyond what they was prepatch. Specially damage wise.
Which ones, specifically (can you give us names?) and where, please?1 -
its good to know the people that can't patch aren't a priority fix.... Guess its just time to cancel my account0
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KORJ✭✭After this patch there is no longer strength to play.
+1 year bugfixing
"One step forward - two steps back."Edited by KORJ on May 25, 2014 5:45PMFROM RUSSIA WITH LOVE1 -
ZOS_JessicaFolsomCommunity Managerwolfe26ub17_ESO wrote: »its good to know the people that can't patch aren't a priority fix.... Guess its just time to cancel my account
@wolfe26ub17_ESO - That is the error 301 issue we're looking at.Edited by ZOS_JessicaFolsom on May 25, 2014 5:46PM2 -
okay then. you can understand my confusion when I don't see now error and just get a feeze at 24% that practically kills my machine and does kill me internet connection0
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ZOS_JessicaFolsomCommunity Managerwolfe26ub17_ESO wrote: »okay then. you can understand my confusion when I don't see now error and just get a feeze at 24% that practically kills my machine and does kill me internet connection
That sounds different than error 301, actually.
Did you already submit a technical support help request? 0 -
PriosSoul ShrivenMaybe just add a little "(Damage over Time)" label to the appropriate abilities, or even better, use "(over X seconds)" instead if feasible (where X is however many seconds the effect actually lasted before it was cured by death).1 -
yes I submitted it to technical support all I got was we are aware of your issue and are working on a patch for it. Please submit you consultant report... and after the consultant report. 'it will be fixed very soon'
incident 140523-0174010 -
ShintaiDK✭✭✭ZOS_JessicaFolsom wrote: »Which ones, specifically (can you give us names?) and where, please?
Riften, Taarengrav.
I think I lasted 3 seconds against a group of 3.
And a note, I am a gimped S&B in full heavy, epics and all.Edited by ShintaiDK on May 25, 2014 6:00PM8 -
Baphomet✭✭✭✭✭
✭We have also seen some confusion regarding the Death Recap info, and we are discussing ways to make it more clear. Currently, it is adding all damage from certain abilities, such as DoTs, into a single value. This makes it look as if some monster abilities are hitting for far greater in one hit than they actually are.
That would explain quite a few things. Some of us have been getting some pretty unbelievable readings.- The Psijic Order
- TKO
- Dominant Dominion
- The Noore0 -
Kingslayer✭✭✭Honestly let the PTS be used by everyone saves a lot of these problems. nobody would care about the 6 to 8 week timeline if you fixed things before they went live.3
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ZOS_JessicaFolsomCommunity ManagerKingslayer wrote: »Honestly let the PTS be used by everyone saves a lot of these problems. nobody would care about the 6 to 8 week timeline if you fixed things before they went live.
That is the future plan. We hope to make that happen fairly soon.23 -
MortanniaSoul ShrivenHas anyone reported that from 5-10 min after logging in the Escape key stops working? Its pretty annoying7
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Rebeka7h✭I'm no longer getting error 301, just getting a login timeout now. Used to get both but now only the login timeout. Not sure if that is still the same thing or not?
But glad to see that you are trying to fix the issue.
140524-004359Edited by Rebeka7h on May 25, 2014 6:17PM0 -
DemaniakSoul ShrivenSo can anyone tell us when will be able to log in to our accounts?? This is hilarious, i am waiting 3 days to log in to the subscription game!!!
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brandon✭✭✭✭What are you doing about the people who can't login
login timeout
error 301
login timeout
error 3010 -
xherics✭✭✭ZOS_JessicaFolsom wrote: »For the main issues below, we are working around the clock to get them fixed as soon as possible. (Please note, this post does not address every issue we are looking at and working on, only the critical ones.)
Error 301 - We are researching the root cause of the error 301 issues, and will provide updates as we have them.
As you have them? For xxx players it is now 3+ days, for xxx player 2+ and for XXX people 1+ day that we can not log in - and again, it happened for a weekend and holiday, when people are at home and have a time to play and enjoy the Elders Scrolls. These bugs are not acceptable for your customers...
How many days can it takes to fix this log in error? What will you offer now as compensation because of outage?
Edit: just saw, maintenance again during the day. From 09AM CEST till 10 AM, but as we know, it will be not only 1 hour... And sorry for my style, but I am extremely frustrated and angry, cause this is paid game, and we can not play...Edited by xherics on May 25, 2014 6:25PMGuild: HODOR - EU - Ebonheart Pact
Char: Leliana fxn (Sorc) and Nuria fxn (DK)
World first Sanctum Ophidia Time trial achievement unlock with my Sorcerer (v1.5.7)
World second Sanctum Ophidia Hard Mode achievement unlock with my Sorcerer (v1.5.8)
Pre-nerf Dragonstar Arena Hard Mode Conqueror with my Sorcerer
"Sorcerer is for me a definition of the highest level of magician, what does not mean pets, but pure magic, pure spells.
Pure magic from the heart, through the blood, to the last hairbreadth...
Sorcerer means the highest magic killer with pure magic, not the weakest grandmamma's pet farm."
11.02.2015 - Magicka Sorcerer RIP - What? Sorcerer and not using spells/magicka?
19.02.2015 - Sorcerers, we have a new hope!1 -
jazon1972_ESO✭✭✭@ ZOS_JessicaFolsom
thanks for at least officially listing the 301 error as a known problem..been waiting 3 days for that to happen lol. now if it would just get fixed so i could get some play time in before the long weekend was over...
its been confirmed by many people myself included that this issue is server side...most of us got this problem after the game crashed from the memory leak/other and im assuming your server thinks we are still logged in or something on those lines..couldn't you guys just restart the servers or something in hopes that some of us might be able to log in again until the problem is found and resolved?0
