Fixes in Progress (Patch 1.1.2)

Blackhorne · May 2014

Aeradon wrote: »

ZOS_JessicaFolsom wrote: »

We have also seen some confusion regarding the Death Recap info, and we are discussing ways to make it more clear. Currently, it is adding all damage from certain abilities, such as DoTs, into a single value. This makes it look as if some monster abilities are hitting for far greater in one hit than they actually are.

Shouldn't this be done before implementation? What have the PTS been doing?

*edit*
It's good that you provide info on the current issues. Just curious on why features are being pushed into the game without prior testing.

skeletorz_ESO wrote: »

The PTS testers should be banned from PTS. Get new ones that care about more than just getting into the new content and practicing before everyone else.

Edit: Or better yet, open the PTS to all subscribers.

Some of these issues were reported by PTS testers.
Some of these issues were not seen by the PTS testers because they are the result of hardware/software/network configurations not used by PTS testers.
Some of these issues were not seen by the PTS testers because they were introduced in patch 1.1.2, which was released direct to live.
Some of these issue were not seen by the PTS testers because they were not in the focus of the patch testing and there was simply not enough time to test everything.

Opening the PTS to all players (which is planned) and always releasing patches to PTS at least a week before the live release (which should have been done for 1.1.2) in future should keep most issues like these from ever appearing on the live servers.

Lord_Draevan · May 2014

ShintaiDK wrote: »

Riften, Taarengrav.

I think I lasted 3 seconds against a group of 3.

And a note, I am a gimped S&B in full heavy, epics and all.

I check every death recap, and they all have approximately the same damage values as the ones you show. Just to be clear, is it normal that I've been seeing those same damage value on nearly every enemy in Craglorn? Or is it normal there?

Edit: My character is fully equipped in Vet 10 Epic-quality heavy armor with health enchants.

Hridh · May 2014

What about players who lost their Home campaign Scourge, on both US and EU megaservers, with the closing too early by error? Will the campaign be re-opened? Or will be get a proper campaign closing with the rewards we worked for over many weeks?

LameoveR · May 2014

I doubt the need to provide access for all to PTS.
It's not a "sandbox" game, like EVE or so, where PTS is justified.
All ADD-ONs(not patches) got a new content with new experience, and i think it's not fair to give access to everyone.
PTS testers just need to test much better, or ZOS must "investigate" problems much faster. Fixing here ruining there. Butterfly-effect.

ZOS_JessicaFolsom · May 2014

Lord_Draevan wrote: »

I check every death recap, and they all have approximately the same damage values as the ones you show. Just to be clear, is it normal that I've been seeing those same damage value on nearly every enemy in Craglorn? Or is it normal there?

Edit: My character is fully equipped in Vet 10 Epic-quality heavy armor with health enchants.

The encounters in Craglorn are intended to be much more difficult than the other post-50 VR content. It is all intended for four-person groups.

ZOS_JessicaFolsom · May 2014

Hridh wrote: »

What about players who lost their Home campaign Scourge, on both US and EU megaservers, with the closing too early by error? Will the campaign be re-opened? Or will be get a proper campaign closing with the rewards we worked for over many weeks?

Those campaigns are not re-opening, no. We know it isn't ideal, but we recommend those who were playing in Scourge (or the European equivalent) hop into a new campaign.

JoeSchlock · May 2014

Mortannia wrote: »

Has anyone reported that from 5-10 min after logging in the Escape key stops working? Its pretty annoying

That seems to be an error with some addon - at least it went away, when I disabled all addons. Not sure which one, I enabled them in batches, when they updated and didn't record in what order.

brandon · May 2014

ZOS_JessicaFolsom wrote: »

Hridh wrote: »

What about players who lost their Home campaign Scourge, on both US and EU megaservers, with the closing too early by error? Will the campaign be re-opened? Or will be get a proper campaign closing with the rewards we worked for over many weeks?

Those campaigns are not re-opening, no. We know it isn't ideal, but we recommend those who were playing in Scourge (or the European equivalent) hop into a new campaign.

I'm not even in the scourge campaign and I find that answer ridiculous, oh sorry we deleted your server but find a new one. I also can not believe you are making people wait till tomorrow to fix the 301 login issue. It was reported 3 days ago it should have been fixed first, but no you fix two issues for the people who are already in the game while leaving the rest of us waiting. It should have been your top priority, so while your taking memorial day off instead of fixing your broken game everyone who paid to play THE GAME gets screwed by ZOS again. If you want to win points with your customers you could start by actually fixing the issue TODAY!
@ZOS_JessicaFolsom

Spiritreaver_ESO · May 2014

LameoveR wrote: »

I doubt the need to provide access for all to PTS.
It's not a "sandbox" game, like EVE or so, where PTS is justified.
All ADD-ONs(not patches) got a new content with new experience, and i think it's not fair to give access to everyone.
PTS testers just need to test much better, or ZOS must "investigate" problems much faster. Fixing here ruining there. Butterfly-effect.

That's just flat wrong. Sorry, no nicer way to say it. Its very basic statistics: more testers equals more chances to catch more problems. Will every issue be caught if the PTS is fully opened up-doubt it. But i think situations like the aftermath of Update 1.1.2 most likely would have been avoided.

The impression i have been getting from the bits of info that trickle here to the main forums is that there aren't enough on the PTS testing. And coming from a game that has a test server opened up to any subscriber, i can say it will work wonders. If nothing else it will start to bridge the very real disconnect i personally think is growing wider at an alarming rate.

Bromburak · May 2014

Dear Jessica,

thank you , your efforts and help is really appreciated.
But please continue with this kind of communication, thats all we asking for.

Because the official confirmation and announcement of known issues like mem leaks and Vet content found their way into the forums a full day after the patch and the EU server was patched with the knowledge of problems but until Friday night there was not one single line in the tracker or at least a confirmation regarding these problems in a global announcement.

Its not the bugs that make so many customers upset, its this kind of missing communication because players need to guess what is going on for days.

We know that you guys are working hard, but please start a global known issue thread on a daily basis or a short note in the tracker with a link to the current known issues as soon you can confirm a problem after patching a version.
It would really improve the communication and all of us wouldn't have to guess more then 24 hours what is going on.

bg22 · May 2014

Glad you're looking into letting everyone "PTS". The current testers seemingly haven't been doing their jobs, but rather finding things to use to their advantage in live perhaps?

Snowstrider · May 2014

Jessica,Will the server reboot tomorrow fix the log in problem? If not,whats the current states on that issue? It really should be top priority to fix when people cant log in.

Also i am glad for the communication you at ZoS provides

Dont stop with that

nerevarine1138 · May 2014

ShintaiDK wrote: »

ZOS_JessicaFolsom wrote: »

Which ones, specifically (can you give us names?) and where, please?

Riften, Taarengrav.

I think I lasted 3 seconds against a group of 3.

And a note, I am a gimped S&B in full heavy, epics and all.

In what way are those damage values abnormal? The bugged mobs were doing approx. 2k damage in one hit.

eobethb14_ESO · May 2014

Can we please talk about the change to the container loot distance?

Why was it necessary to make it such a pain, and in the case of shorter players, sometimes impossible, to do such a simple thing as looting a crate or cabinet?

Moonraker · May 2014

Aeradon wrote: »

ZOS_JessicaFolsom wrote: »

Aeradon wrote: »

Shouldn't this be done before implementation? What have the PTS been doing?

*edit*
It's good that you provide info on the current issues. Just curious on why features are being pushed into the game without prior testing.

The Death Recap thing isn't a bug, just not as clear as it could be.

I didn't say it was a bug. My point is that it's not well tested or as good as it's intended.

One reason is that as on live, in PTS there is no way to see damage values to tell if they are normal damage value or a crit or in fact it looks some combination of damage values. Unless the player installs an addon which may or may not report all damage correctly. In PTS you only saw the raw figures that you see in live.

grizzbi · May 2014

About the VR content. I think that the death recap could be a part of the problem. Anyway, people won't understand how a Damage over time can kill them so quickly. And even more when in the mean time, dots from player are barely noticeable on a monster health bar.

Now about the incoming damage from monsters attack. I think that people feel that there's no way to spec against that damage:

- Health, armor and spell resistance don't scale with the current state of the monsters attack.
- Stamina has a low soft cap which can't help enough players to spec into it to be able to tank or avoid the damage with block, sprint or dodge.
- Player damage is coming too much from their magicka pool and abilities. It forces them to spec into magicka and wear light armor, with a resulting low stamina.

My recommendation is:

A slight increase to the player stats from attributes.
A larger increase to the player stats from itemization.
An increase of the soft caps.
Maybe less diminishing returns when overcharging.
A rebalancing between magicka and stamina use from abilities.
Maybe more resources management abilities or mechanics.

The_Tip · May 2014

As I figured, they're fixing it and working as hard as they can.

Some of you people are unbelievably impatient.

Just my opinion, but if you've been locked out of your account, or can't play, I'm pretty sure they'll get to you asap, rather than risk losing a subscriber for the next year over 3 or 4 days of gametime? Submit your ticket, explain your problem clearly, and have some patience. If a cpl days of not being able to play makes you quit, good riddance, sometimes in life things happen you cant control....accept it and move on, or you're going to be angry ALL THE TIME. Not being able to log in is a huge problem, but memory leaks that could potentially fry your RAM are a much bigger issue. They can give you gametime as compensation for not being able to log in for a few days, however sending you sticks of ram or fixing your computer, I doubt they want to have or even would/could do that. I experienced random loading screens, memory leaks, pc freeze ups, and none of it was fun but ranting and raving to some forum moderators isn't going to fix anything and just makes you look like you don't appreciate anything that's being done.

As for the lost campaigns...that's a big blow and I hope they give you guys whatever rewards you had earned up to that point, cuz that's something they can't give you back all the time you already spent playing.

Customer support has been nothing short of amazing from my few experiences, timely responses, and help. It's so easy to spew all this hate and anger, but do you honestly think the people who made the game aren't just as upset and disappointed as you are? The game they just spent a good 10 years probably developing is having some major issues, and it happened to fall on a holiday weekend.

These people have lives just like any of you. Just because they don't respond to all your messages immediately doesn't mean you're being ignored, or they aren't acknowledging the problem, it probably means they are out trying to fix it, and not talk on the forums and waste time trying to explain things 90% of us wouldn't even understand.

NocteVirtus · May 2014

ZOS_JessicaFolsom wrote: »

Fixed
Loading Screen Infinite Tooltip Loop - Some people were encountering a loading screen issue where tooltips would rotate infiniately and the loading screen would not go away. We pushed a hotfix yesterday that fixed this issue.

Pretty sure this isn't fixed. I've been staring at the same loading screen (between login and character select) for about an hour and a half.

brandon · May 2014

The_Tip wrote: »

As I figured, they're fixing it and working as hard as they can.

Some of you people are unbelievably impatient.

Just my opinion, but if you've been locked out of your account, or can't play, I'm pretty sure they'll get to you asap, rather than risk losing a subscriber for the next year over 3 or 4 days of gametime? Submit your ticket, explain your problem clearly, and have some patience. And if a cpl days of not being able to play makes you quit, good riddance, sometimes in life things happen you cant control....accept it and move it, or you're going to be angry ALL THE TIME. I experienced random loading screens, memory leaks, pc freeze ups, and none of it was fun but ranting and raving to some forum moderators isn't going to fix anything and just makes you look like you don't appreciate anything that's being done.

As for the lost campaigns...that's a big blow and I hope they give you guys whatever rewards you had earned up to that point, cuz that's something they can't give you back all the time you already spent playing.

Customer support has been nothing short of amazing from my few experiences, timely responses, and help. It's so easy to spew all this hate and anger, but do you honestly think the people who made the game aren't just as upset and disappointed as you are? The game they just spent a good 10 years probably developing is having some major issues, and it happened to fall on a holiday weekend.

These people have lives just like any of you. Just because they don't respond to all your messages immediately doesn't mean you're being ignored, or they aren't acknowledging the problem, it probably means they are out trying to fix it, and not talk on the forums and waste time trying to explain things 90% of us wouldn't even understand.

You do realize that it is their job to work on these issues and make their customers happy right? If you or me didn't do our jobs right most likely we would be fired. We also paid money to be able to play the game.

The_Tip · May 2014

I do realize that, but you do realize they are human beings right? And alot of the issues have been fixed in days, on a holiday weekend. Im talking to the people complaining constantly, and not reporting anything useful for the mods and techs to utilize in their attempts to fix the problems.

And they'll never keep every single subscriber happy, it's impossible. My point is lighten up, Im the same paying subscriber all these people are, experienced alot of the same problems, and wanted to rage....but that doesn't fix anything.

Just because everything isnt fixed overnight doesn't mean they aren't doing there jobs either....I just wonder what the guys working on the fixes, who probably haven't slept in 2 days think about all the ungratefulness.

nerevarine1138 · May 2014

brandon wrote: »

The_Tip wrote: »

As I figured, they're fixing it and working as hard as they can.

Some of you people are unbelievably impatient.

Just my opinion, but if you've been locked out of your account, or can't play, I'm pretty sure they'll get to you asap, rather than risk losing a subscriber for the next year over 3 or 4 days of gametime? Submit your ticket, explain your problem clearly, and have some patience. And if a cpl days of not being able to play makes you quit, good riddance, sometimes in life things happen you cant control....accept it and move it, or you're going to be angry ALL THE TIME. I experienced random loading screens, memory leaks, pc freeze ups, and none of it was fun but ranting and raving to some forum moderators isn't going to fix anything and just makes you look like you don't appreciate anything that's being done.

As for the lost campaigns...that's a big blow and I hope they give you guys whatever rewards you had earned up to that point, cuz that's something they can't give you back all the time you already spent playing.

Customer support has been nothing short of amazing from my few experiences, timely responses, and help. It's so easy to spew all this hate and anger, but do you honestly think the people who made the game aren't just as upset and disappointed as you are? The game they just spent a good 10 years probably developing is having some major issues, and it happened to fall on a holiday weekend.

These people have lives just like any of you. Just because they don't respond to all your messages immediately doesn't mean you're being ignored, or they aren't acknowledging the problem, it probably means they are out trying to fix it, and not talk on the forums and waste time trying to explain things 90% of us wouldn't even understand.

You do realize that it is their job to work on these issues and make their customers happy right? If you or me didn't do our jobs right most likely we would be fired. We also paid money to be able to play the game.

It's their job to work on the game, not to put up with the instant rush of ignorant bashing that occurs any time they make an official post on these forums.

The_Tip · May 2014

"It's their job to work on the game, not to put up with the instant rush of ignorant bashing that occurs any time they make an official post on these forums"

ty

brandon · May 2014

The_Tip wrote: »

I do realize that, but you do realize they are human beings right? And alot of the issues have been fixed in days, on a holiday weekend. Im talking to the people complaining constantly, and not reporting anything useful for the mods and techs to utilize in their attempts to fix the problems.

And they'll never keep every single subscriber happy, it's impossible. My point is lighten up, Im the same paying subscriber all these people are, experienced alot of the same problems, and wanted to rage....but that doesn't fix anything.

Just because everything isnt fixed overnight doesn't mean they aren't doing there jobs either....I just wonder what the guys working on the fixes, who probably haven't slept in 2 days think about all the ungratefulness.

Well maybe they shouldn't have put this patch out so close to a holiday. The least they could have done was fix the login issue first seeing as that is a bigger problem right now. Also money doesn't grow on trees when people spend money on something they expect to be able to play it.
PS I only have an issue with not being able to play the game I can wait on the other problems.

Snowstrider · May 2014

@The_Tip‌
What makes you think i have not put up a ticket? alot of people have,And they have not fixed it,Been 3 days, Its a server issue,Nothing to do with your pc.people who have reported that problem have got all mixed "fixes" from the cs,They are still figuring it out. Hope it get fixed with the server reboot tomorrow. If thats the reason they are having the server reboot.

I mostly support ZoS,But then again,havent had a big problem until this.
I just post my feedback,Tell them what is happening,And hope that they wont make the same mistake with the next major update.

And they still need to convince people that the game deserves its sub fee.

The_Tip · May 2014

Im not saying you didnt put in a ticket, Im sure they've gotten millions of them. The log in issue is a big deal but you guys can easily be given the game time by ZOS to make up for it, they can't however personally mail people sticks of Ram that fried cuz of that memory leak (which is fixed now supposively).

It is disappointing people couldnt play this weekend, but this isn't the only thing in the world to do, I didn't even log on for most of this weekend, didn't wanna risk frying my computer since it locked up twice day one of the patch. You know what I did? Found other stuff to do...and I probably game more than most people on these forums so it wasn't so easy for me to just accept I couldn't play....but I did it.

Harakh · May 2014

Mortannia wrote: »

Has anyone reported that from 5-10 min after logging in the Escape key stops working? Its pretty annoying

The is cause by an addon

have you exterminatusgroupleader on?

Snowstrider · May 2014

I have accepted that i cant play x) i dont know if you are talking especially to me or everyone.

I have other things to do,But i look at the forums often to see how far they have come to solve the problem. Just wondered if the server reboot tomorrow will fix the log in thingy,if thats the reason behind the server reboot.

And by simply ignoring the problem wont help ZoS. Calm down

no need to be so defensive.

AetherPower · May 2014

Would you please take a look at 2 issues I have:
1 For a sorcerer, the lightning line spell Endless Fury isn't giving me magicka back on kill at all, not even the main target dies with this skill.

2 The Thief Mundus Stone bonus for spell crit is still bugged. I can see it working at the map I just got the Thief Mundus Stone buff, but after I change map it's lost. And I'm wearing full divines trait armor.

Thanks for taking a look at these.

nerevarine1138 · May 2014

AetherPower wrote: »

2 The Thief Mundus Stone bonus for spell crit is still bugged. I can see it working at the map I just got the Thief Mundus Stone buff, but after I change map it's lost. And I'm wearing full divines trait armor.

They already said that this was a display-only issue in another thread.

KiwiKutKu · May 2014

I'm not convinced the memory leak is entirely fixed.

It isn't as serious as it was as it no longer cripples my PC, but I do still see an increased usage of memory at times. Sometimes I check my task manager to make sure things like Hamachi are not running.

Couldn't help notice the 1mil memory usage from the 100kish it had started at.