The Elder Scrolls Online

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Absolutely Unacceptable Credit Card Practices

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  • Iago
    Iago
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    TryynityB wrote: »
    This has happened to both our accounts in our household, with a total of 4 debits (2 to each account) Mine because I was subbed but I could not log on once my freeplay had ceased. Thinking I had to authorise it I went to my account and resubmitted all my info. I was told the payment processed. Looking at my account there are two pending, so the first one was my subscription coming out (pending) but the account not being shown as being paid. The second charge was my manual payment (which did work).

    The two days later my son's freeplay expired and it didnt renew like mine and so he did what I did and re-entered his details and was told it was successful but then he could not log in and he got a message in his email saying the payment had failed. So he tried another card and same thing.

    We spoke to ESO they said:
    "The bank is holding up the payments."
    We spoke to our bank and they said:
    "Pending means the bank has made money available to the company and their end is not receiving/taking funds."

    I used to work in a bank and the bank is correct, there is a problem with their billing systems.

    Eventually we will get the funds back (7 days) meanwhile our money has been in limbo.

    At least ESO did give my son 3days pass while they tried to find out what the problem was, that has expired now and we are still waiting to hear from them.

    :'(

    I am on day 12 and no funds available yet. Prepare yourself for a potentially long wait
    That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.

    -Thomas Pain

  • stefaan.de.wasch1b16_ESO
    stefaan.de.wasch1b16_ESO
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    I can feel it coming... the "lawyers" threat can't be far behind... Those usualy follow shortly after "DEMAND" and "NOW" and "OR ELSE"

    Haven't had a problem with paying... so could be your bank...
    Edited by stefaan.de.wasch1b16_ESO on May 23, 2014 7:26AM
    The statement "if you put enough monkeys behind enough typewriters... sooner or later one will produce the works of Shakespeare" has sadly been proven utterly wrong by the internet...
  • Jim_McMasterub17_ESO
    Jim_McMasterub17_ESO
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    stefaan.de.wasch1b16_ESO wrote: »
    I can feel it coming... the "lawyers" threat can't be far behind... Those usualy follow shortly after "DEMAND" and "NOW" and "OR ELSE"

    Haven't had a problem with paying... so could be your bank...


    That's priceless. I love it when someone, comes onto a thread & doesn't read through the list of people having the same problem or the fact ZoE has responded that the error is on their side...

    & then says for good measure; "Haven't had a problem with paying... so could be your bank..."

    You sir, should go into politics.
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