Hello,

I am hoping someone can confirm that my support ticket (260709-002578) is in the correct queue and awaiting review, and let me know if there is any kind of estimate on when I can anticipate a resolution.

I play on PC NA and have really enjoyed the game over the past decade of playing. On Monday July 6th 2026, I noticed a social restriction on my account. When I logged in, I noticed something was happening because I could not access my guild bank and guild store. The day prior when I was online, I did not have any limitations on any social or in-game functions. Since then, I have been unable to:

Send in-game mail
Trade with other players
Access guild banks
Use guild traders
Have my messages appear to others in public chat, group chat, or whispers.

I am still able to use the activity finder and join groups if invited. Guild chat still functions normally and I can receive incoming in-game mail. I can also receive whispers from others and see public and group chats from other players. When I send a message, I can see it as normal, but no one else is able to see my messages, according to folks I've attempted to communicate with in game.

I submitted an Account support ticket on July 9, and it has shown "Waiting on agent" since the night I submitted it. That status appeared on the ticket almost instantly upon submission. I have not received any response or explanation, and I do not see any notices or enforcement messages on my ESO account page.

If possible, I would like to get confirmation that my ticket is in the appropriate queue and when I can anticipate it will be reviewed, as it has now been pending for some time and the limitation on social functions has really impacted the enjoyment I get from playing.

Thank you for your time and consideration.