Help support for a friend

Digielf · June 24

Hello,

I hope this message is appropriate to post here.

I am writing on behalf of a friend who is currently unable to access the official forums, as a result, he cannot log in to post himself.

He recently received a permanent account deactivation notice and has submitted support tickets to appeal the decision and request a review of his case.

For reference, the ticket numbers are:

* Question Reference #260622-001005
* Support Ticket #260623-001897

We understand from reading previous discussions on these forums that the Support Team is often very busy and that tickets are generally handled in the order they are received.

We are not asking for preferential treatment or for the forum staff to bypass the normal support process. We simply wanted to respectfully bring attention to the case in the event that a Community Manager or Support representative could confirm that the tickets are properly in the queue and awaiting review.

My friend is understandably concerned because he has invested many years into his account and sincerely believes there may have been a misunderstanding or issue that deserves a closer look.

Thank you for your time and for all the work the Support Team does for the community.

Kind regards.

https://www.reddit.com/r/elderscrollsonline/comments/1ucvjyk/comment/otji7ge/?context=1&screen_view_count=2

Digielf · June 28

Hello,

Thank you all for your support. The support team responded thoughtfully and carefully to this case directly.

Have a wonderful rest of your weekend, everyone!

Digielf · July 2

260622-001154

Digielf · July 2

260622-001154

Digielf · July 7

Hello again,

I hope it is appropriate to post this small update on behalf of my friend.

First of all, I would like to sincerely thank the ZOS Player Safety Team. My friend has now received a response from the Player Safety Team, and they have begun the account ownership verification process by requesting detailed security information.

He was genuinely relieved to finally receive a reply after waiting for more than two weeks. After reading several discussions on these forums, we understand that the Support Team has been extremely busy recently. Considering yesterday’s news about the studio, it is even easier to understand why response times may have been longer than usual. We truly appreciate the time and effort the team continues to dedicate to helping players.

My friend has now provided all the requested information, screenshots, and supporting documents. The case is now in the hands of the Support Team, and he is patiently waiting for the next step.

I also wanted to explain why recovering this account means so much to him.

Over the past few days, he has shared some memories with the community, including screenshots of several of his character fashions and one of his proudest achievements: earning his very first Godslayer title (13/01/2022).

These are not attempts to prove anything. They are simply memories from almost ten years spent in Tamriel with friends, guildmates, and the ESO community.

Like many long-time players, he invested thousands of hours into his characters, housing, achievements, collections, and friendships. Losing the account would mean losing a very meaningful part of that journey.

We fully respect whatever decision the Player Safety Team ultimately reaches. We simply hope that, after reviewing all of the information provided, they will carefully examine the case and determine whether any misunderstanding may have occurred.

Thank you once again to everyone who has offered encouragement, and thank you to the ZOS Support Team for continuing to review his case.

Kind regards.

https://www.reddit.com/r/TESOfashion/comments/1uo0nzw/some_of_my_characters_on_pceu/

Digielf · July 8

Good morning,

I hope this message finds you well.

I hope the Support Team will have the opportunity to review my friend’s case when possible.

While reading Reddit, we came across another ESO player who received a response just two days after providing the requested account ownership information and supporting evidence.

My friend, on the other hand, submitted all of the requested information and proof about 10 days ago, and it has now been more than 16 days since he first received the account ban notification.

We completely understand that every case is different and that the Support Team may currently be handling a very high volume of requests, especially given the recent events affecting the studio.

We are not asking for special treatment. We simply hope that his case remains in the review queue and will be examined when the team has the opportunity.

Thank you very much for your time and for all the work the Support Team continues to do for the ESO community.

Kind regards.

https://www.reddit.com/r/elderscrollsonline/comments/1ucvjyk/comment/owc0lyn/.

Myyxomop · July 8

Good evening. I'm sorry to interrupt your thread. I'm facing a similar issue on my console. Unfortunately, it's been 18 days since I provided all the necessary information, and no one has responded or provided a reason for the account's suspension. The number of similar threads on the forum is starting to worry me. People are leaving the game en masse, and those who remain are being banned without explanation.

Digielf · July 8

hi sorry, it's difficult to have no answer i know that support team are busy but it's really strange that after a couple of day no answer, i wish you all the best to retrieve your account,