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https://forums.elderscrollsonline.com/en/discussion/696147/playstation-5-patch-error-issue

An Update from the ESO Team

  • DTLight
    DTLight
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    Awful news, so many well loved people from the dev team, gone for no good bloody reason .I hope they know that their time, effort, and care with the community and franchise has meant everything to us. I hope that they land on their feet in something that makes them truly happy after going through all of this.
    PC EU - @Ender_Tender
    Gallaf ddarllen ychydig o Gymraeg
  • Chiaroscuro
    Chiaroscuro
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    I am so so sorry to hear about this, I am dumbfounded at what M$ is thinking here. It's pure greed fueling this and I hope everyone who got cut finds their feet ok, y'all are in my thoughts.

    You can't make games without developers. CEOs don't do the work, y'all do. Smdh over all of this.
  • CameraBeardThePirate
    CameraBeardThePirate
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    spartaxoxo wrote: »
    A "loss of 64 cents for every dollar" spent is certainly a way to say you made a 36% return on investment.

    That's not what that means lol. A 36% return would be making 1.36 for every dollar they spent.

    1 dollar - 1 dollar spent + 1.36 made = 36% return.

    Xbox was losing money. For every dollar they spent, they only made back 36 cents. That means they were losing 64 cents, not gaining 36 cents.

    1 dollar - 1 dollar spent + 36 cents made = 64% loss.

    Part of that was spending 75 billion on Activision. Another was not giving enough time for the new games to come out. Like with Zeni, they didn't have Project Blackbird release. ES6 not out. Etc.

    Sure I mean I'm not saying why they were losing the money (although I believe Xbox's comment on that was specifically in regards to GamePass), I'm just replying to a comment that insinuated that losing 64 cents for every dollar spent was a good thing.
  • Uthermaerklos
    Wow, crazy news on layoffs. Very sad for all being let go. My thoughts, this is profit/loss motivated and probably linked to AI. I guess we will see what happens. Very shocked and saddened.
  • WinifredWillow
    WinifredWillow
    Soul Shriven
    I am truly sorry to hear of the devastating layoffs. Please know we appreciate you and the team and all that you have done. I will continue to support you and pray that something positive will come out of this.
    I have no kind words for the party that is responsible for what has transpired, I hope karma comes around and bites them good.
  • Arthtur
    Arthtur
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    Well... It sucks that it happend but ZOS was bleeding players for a few years already, so its not really that suprising. Only this year some players started coming back with refreshes of classes and other stuff incoming. A little bit too late unfortunately.

    I really dont want to be too negative but when i look at the past 5 years... so much ignored feedback, "knee jerk reactions", keeping the ppl who should be let go, overinvestment in some features while ignoring others... and so much more. It really hard to say that ZOS did nothing wrong.

    Combat team for years was pulling everyone else down and nothing was done about that. Like what did they do between U35 and U50? Whole years with no balancing, build diversity is probably all time low, most of the sets are just trash... and im just getting irritated thinking how basic issues with combat are left unadressed for years, even tho there are such simple solutions (at least in my opinion).
    Only this years all that mess started being fixed when head of the studio changed...
    I really feel like Content team took a loss because of the combat team...

    Writing team also didnt pull its weight. Year after year the same story about end of the world. At least side quest were good. Sigh....

    I quess i will stop at that. I really dont feel like adding more in this situation.
    As the recent changes started making game fun for me again, i really hope that ZOS will be able to pull through this. I know it will be hard and i believe some changes in managmnet are very needed, nonetheless i have hope. Sad the layoffs hit devs instead of managment.

    Good Luck ZOS.
    PC/EU @Arthtur

    Toxic Tank for the win :x
  • ectoplasmicninja
    ectoplasmicninja
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    That's not what that means lol. A 36% return would be making 1.36 for every dollar they spent.

    That will teach me to attempt brain usage while on prescription painkillers. Or possibly not, lol.

    I do wonder why Microsoft bought all these gaming companies for vast sums only to be surprised that their massive expenditure outstripped the short-term earnings and then turn around and divest themselves of them to focus on AI. Since games take years to make, gaming is obviously a long-term investment where gains take some time to be realized (other than live-service games with subscriptions, cash shops, etc). That cannot be a surprise to a CEO.
    PC NA, CP2600+. Character creation is the true endgame.
  • Destai
    Destai
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    Looking at the cuts does make me think that they are suggesting the direction the game will continue in (or limp along, as the case may be). For example, cutting Gina as Creator Engagement manager makes me think the Creator Program/Stream Team will be sunset. Cutting Finn and most of the Encounters team suggests they’re done with Dungeons and Trials. Cutting most of the writers suggests that we’re not likely to see large stories anymore, but we do still have a handful (and the loremaster) for tooltips or small sidequests. Most of the Combat team staying might suggest that the remaining Class Refreshes may be the big new things going forward.

    Preface: I'm not suggesting that anyone should've lost their job here, but just trying to understand what happened.

    From an overall business perspective, I can see why the creator programs and stream team initiatives would be sunsetted. Even without layoffs in the picture.

    Outside looking in, it doesn't seem like the best use of resources, especially if money's thin. The streaming space for ESO has never really been as vibrant as other games, even older games. Regardless, the community will carry on. Streamers can still stream, without ZOS oversight. I'd argue it'd even be better for them, just given some of the history.

    With story content, it's hard to guess Microsoft's reasoning. The story writing quality had its issues, yes, but I don't see how pruning that team gets us to a better place. People want stories, and even with the criticisms of the writing, there's still people who found joy in them. That's important. And that's what helps a lot of people fall in love with the game, and stay in love with it.

    The biggest blow for me is Finn. Him and the other content team cuts are the most head scratching for me. They made amazing content. The dungeons especially were some of the most creative, focused offerings in the game. Same thing with IA and other arenas. Without net new content in that space, I feel like people will run out of things to do. I for sure will. People will tire of busy work and that will impact the bottom line.

    I just can't see the rationale. Unless the overall engagement in dungeons and trials was so low that it seemed like it wasn't worth the investment. Still stings, and honestly, that's the biggest confidence shaker for me.

    It's an odd decision to put their focus on combat, if that's truly the play. Especially given the game's very rocky history with combat balance decisions. I do want the reworks to proceed, I am excited about them. But if there's nothing new to fight, the reworks are just going to sit there. Just feel like there's no winning for ZOS at this point.
    I’d want to know what the plan is for ESO going forward with so many losses. It can’t continue as it did after the second round of devastating cuts in as many years, and I’m sure everyone who survived only feels like it’s a matter of time.

    I can accept there isn't a plan right now. I don't need one personally. I'll shelve the game for the time being and come back when there's something new to do. If things like Sages Vault and the High Seas event still happen, I'll be in game for those. Outside of that though, I wasn't feeling much desire to play anyways.
    Edited by Destai on July 7, 2026 4:07PM
  • TheValkyn
    TheValkyn
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    Can we get refunds? This is a classic bait and switch.
  • Midni
    Midni
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    There's so much appreciation expressed right now for the ESO devs and my heart sings for being a part of this community. You are amazing for having created a world where it feels so natural to belong and where we learn, laugh, and share awesome adventures. I'm daring to dream that this blunder somehow will be reversed. Meanwhile, I wish for all directly affected by this incredible lack of foresight to find a place where they will be as valued as they are here, and I hope we'll continue to adventure together in Tamriel. You truly are MVPs.
  • Marronsuisse
    Marronsuisse
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    I'm so sorry to all the people who lost their jobs. I hope everyone can find work under employers who can balance an interest in making a profit with an interest in, like... actually publishing games and valuing their amazing and talented employees. Why did Microsoft even acquire all these studios in the first place? Crazy.

    I'm sure the remaining devs are all very capable and talented as well but I don't see how such a diminished team size can continue with ESO in the way we've known it. I just hope we don't get into a scenario where half the original team is expected to produce the same amount of work as before.
    Edited by Marronsuisse on July 7, 2026 5:05PM
  • Kadester00
    Kadester00
    Soul Shriven
    Ive always loved the ESO team! So sorry that you all are dealing with this! Keeping you all in my thoughts!
  • duagloth
    duagloth
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    As we get ready to launch Season One this week, we wanted to reaffirm our commitment to The Elder Scrolls Online. 

    ...

    This game is nothing without you, our community. Thank you for sticking with us, and for everything you bring to Tamriel.

    - The ESO Team

    Hours of downtime for the EU server last night, and still no word of acknowledgement of it. That's some reaffirming.

    Talk about disrespectful and Toxic. How about some respect for those who just got kicked out for no good reason, Your downtime is irrelevant in comparison.

    Thought OP said this game is nothing without us? Who are you too decide whats irrelevant?
  • SeaGtGruff
    SeaGtGruff
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    It is not a good time for ZOS and the other game companies who were gutted, and I hope the individuals affected will be able to find something else.

    To anyone who is saying they've cancelled their subscription, or now plan to not buy the Premium or Premium+ version of the Season One update as a way of showing their displeasure with this, I can only ask why you think that taking your anger out on ZOS as a way of trying to get back at Asha Sharman/XBOX/Microsoft is a good idea? It seems to me more like refusing to aid a victim of violence in order to punish the thug who attacked them. Giving aid to the victim does not show that you support the perpetrator; quite the contrary.
    I've fought mudcrabs more fearsome than me!
  • Cin_Vhetin
    Cin_Vhetin
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    So so sorry.
    I really hope everyone who was laid off got a severance package to help them out.
    Prayers for better jobs for all of them!


    Edited by Cin_Vhetin on July 8, 2026 11:25PM
    Better a warrior in the garden than a gardener at war. - Japanese proverb

    You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing things with logic. True power is restraint. If words control you that means everyone else can control you. Breathe and allow things to pass. - Warren Buffet
  • LalMirchi
    LalMirchi
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    Very sad logging in today. Teared up a few times before being able to proceed.

    Sorry but I quit after a few minutes as I could not bear to continue playing....

    So much loss.
  • shadoza
    shadoza
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    SeaGtGruff wrote: »
    It is not a good time for ZOS and the other game companies who were gutted, and I hope the individuals affected will be able to find something else.

    To anyone who is saying they've cancelled their subscription, or now plan to not buy the Premium or Premium+ version of the Season One update as a way of showing their displeasure with this, I can only ask why you think that taking your anger out on ZOS as a way of trying to get back at Asha Sharman/XBOX/Microsoft is a good idea? It seems to me more like refusing to aid a victim of violence in order to punish the thug who attacked them. Giving aid to the victim does not show that you support the perpetrator; quite the contrary.

    I didn't cancel my sub, but chose not to renew it because I do not support the direction the game is moving with guild this and group that. I am not seeing my decision as a way to punish or aid anyone but rather I am making better use of my entertainment budget by spending those funds on something that I enjoy.

    Side Note: If one wants to give aid to a victim, they hand them the cash not pay it to the thug who attacked them in hopes the thug stops their bad behavior.
  • Vonnegut2506
    Vonnegut2506
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    SeaGtGruff wrote: »
    It is not a good time for ZOS and the other game companies who were gutted, and I hope the individuals affected will be able to find something else.

    To anyone who is saying they've cancelled their subscription, or now plan to not buy the Premium or Premium+ version of the Season One update as a way of showing their displeasure with this, I can only ask why you think that taking your anger out on ZOS as a way of trying to get back at Asha Sharman/XBOX/Microsoft is a good idea? It seems to me more like refusing to aid a victim of violence in order to punish the thug who attacked them. Giving aid to the victim does not show that you support the perpetrator; quite the contrary.

    So we should continue to pay for a product with an unclear future just because you say we should? That makes sense in your world I suppose, much like your analogy about not paying for a product being similar to not helping a victim of physical assault.
  • wolfie1.0.
    wolfie1.0.
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    SeaGtGruff wrote: »
    It is not a good time for ZOS and the other game companies who were gutted, and I hope the individuals affected will be able to find something else.

    To anyone who is saying they've cancelled their subscription, or now plan to not buy the Premium or Premium+ version of the Season One update as a way of showing their displeasure with this, I can only ask why you think that taking your anger out on ZOS as a way of trying to get back at Asha Sharman/XBOX/Microsoft is a good idea? It seems to me more like refusing to aid a victim of violence in order to punish the thug who attacked them. Giving aid to the victim does not show that you support the perpetrator; quite the contrary.

    So we should continue to pay for a product with an unclear future just because you say we should? That makes sense in your world I suppose, much like your analogy about not paying for a product being similar to not helping a victim of physical assault.

    I wont say that if you dont like a product that you should buy it. That is a personal choice and one should not chase after something if you dont want it, regardless of that reason.

    But please understand me when I say that a mass cancelation of subs and premium wont help make positive changes to the game. If Microsoft and Xbox ceo see ESO as a losing endeavor right at this moment and want to start sunsetting it, then a mass cancelation will provide confirmation bias, and they will accelerate those plans.

    Honestly the best thing to do as a player is to wait... wait and see what is said, what timelines are changed, and how fast we get there. That will tell us more about the condition of the game than anything else.

  • goldenarcher1
    goldenarcher1
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    ✭✭
    Another kick in the guts from Microsoft.

    I don't play ESO anymore,but was very saddened to hear about these latest lay-offs,it must be very unpleasant for all concerned.

    Hoping the remaining members of the team,and those that have lost their jobs can find a way through this.
  • SeaGtGruff
    SeaGtGruff
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    SeaGtGruff wrote: »
    It is not a good time for ZOS and the other game companies who were gutted, and I hope the individuals affected will be able to find something else.

    To anyone who is saying they've cancelled their subscription, or now plan to not buy the Premium or Premium+ version of the Season One update as a way of showing their displeasure with this, I can only ask why you think that taking your anger out on ZOS as a way of trying to get back at Asha Sharman/XBOX/Microsoft is a good idea? It seems to me more like refusing to aid a victim of violence in order to punish the thug who attacked them. Giving aid to the victim does not show that you support the perpetrator; quite the contrary.

    So we should continue to pay for a product with an unclear future just because you say we should? That makes sense in your world I suppose, much like your analogy about not paying for a product being similar to not helping a victim of physical assault.

    Twist my meaning all you want, but my meaning was clear-- I was talking about people who say "they've cancelled their subscription, or now plan to not buy the Premium or Premium+ version of the Season One update as a way of showing their displeasure with this" massive gutting of ZOS and other game companies.

    Can you point me to a product whose future is not uncertain? I can list for you many products that I bought and loved, only to have them be dropped. So are you thinking that I should never have bought those products in the first place, since there was always a possibility that they would get taken off the market? Should we stop supporting everything we like, just because one day it might fail, go out of business, be taken off the market, get cancelled, etc.?

    As long as I continue to enjoy playing this game for hours at a time every single day, I choose to support it financially to help keep the servers running and the employees employed. That's my choice. I don't really care what you choose to do-- that's your business-- but if you choose to announce that you're cancelling your sub as a way of protesting this and to send some kind of message to Microsoft, then that's just woefully misguided reasoning in my opinion.
    I've fought mudcrabs more fearsome than me!
  • radogamer
    radogamer
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    I have been in the game since 1st beta and have always appreciated what the team has done for the players of this most amazing game! When Microhard took possession I knew that sooner or later they would tear in to what's good about ESO.

    Being a webmaster and having run my own online radio station for several years I know what it takes to keep Data Bases running smoothly. I also have know that what ever Microsoft touches it seems to always kill what's good about it.

    Once again, over the years I have always had great respect for the team and their constant effort to keep this game running at it's best and creating some of the best stories I've ever seen in a game.

    Much appreciation
    Rado aka John

  • Maxxermax
    Maxxermax
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    The problem is: If there are hardly any employees left to handle server maintenance—at any time of day or night, not to mention organizing events—then the game will die.

    Do one really want to spend up to $139.99 or more on a game that has the potential to be shut down at any time? (See Anthem)

    The worst part is that the game and the software studio could be financially self-sustaining —if they actually were independent. ( *************.)

    *******************************************************************************************************************.

    ... as I said, ESO probably can't be saved in the long run—or even the short run—anyway ...

    ... ********************************************************************************************************************************************************************************************************************************************************.

    P. S. One can also forget about the overhaul of the other classes and zones, too.

    * Parts of this comment have been removed. *
    Edited by Maxxermax on July 8, 2026 12:20AM
  • virtus753
    virtus753
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    Maxxermax wrote: »
    The problem is: If there are hardly any employees left to handle server maintenance—at any time of day or night, not to mention during events—then the game will die.

    Even AGS has enough people left to keep New World technically running (including several updates even, to push a mostly-done new weapon, improve QoL, and grant players achievements no longer possible or feasible). That game was outright cancelled 8 months ago with a firm EOL date when AGS Irvine and San Diego were closed.

    ZOS still has employees (at least half their staff, per reports), and Xbox was very clear they have not cancelled any publicly announced games, including this one. Someone is going to be able to do maintenance.

    Jessica also already mentioned on Reddit that “the class refresh work is still planned,” so it seems that ZOS at least doesn’t see this at even maintenance mode yet.
  • SugaComa
    SugaComa
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    I feel like this all some shady dream and it will all be over soon, sadly that's not the reality .

    The team deserve better, the community deserves better.

    It's a shame Zos can't afford to go independent and build this game into a Microsoft destroying MMO

  • Maxxermax
    Maxxermax
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    virtus753 wrote: »
    Maxxermax wrote: »
    The problem is: If there are hardly any employees left to handle server maintenance—at any time of day or night, not to mention during events—then the game will die.

    Even AGS has enough people left to keep New World technically running (including several updates even, to push a mostly-done new weapon, improve QoL, and grant players achievements no longer possible or feasible). That game was outright cancelled 8 months ago with a firm EOL date when AGS Irvine and San Diego were closed.

    ZOS still has employees (at least half their staff, per reports), and Xbox was very clear they have not cancelled any publicly announced games, including this one. Someone is going to be able to do maintenance.

    Jessica also already mentioned on Reddit that “the class refresh work is still planned,” so it seems that ZOS at least doesn’t see this at even maintenance mode yet.

    New World: remain until January 31, 2027

    "ZOS still has employees": However, I wouldn't stay with a company if my position were that insecure.

    Jessica has to say that to smooth things over.

    ... and ... there is no climate change.
    Edited by Maxxermax on July 7, 2026 10:20PM
  • StackonClown
    StackonClown
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    All fired by some kid who played an XBOX for the first time a few months ago?
  • ellmarie
    ellmarie
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    So sorry to hear about this for you all.
    Xbox X- NA
  • nwilliams2107b16_ESO
    nwilliams2107b16_ESO
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    Gutted, that is all!
  • Imperial_Archmage
    Imperial_Archmage
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    wolfie1.0. wrote: »
    SeaGtGruff wrote: »
    It is not a good time for ZOS and the other game companies who were gutted, and I hope the individuals affected will be able to find something else.

    To anyone who is saying they've cancelled their subscription, or now plan to not buy the Premium or Premium+ version of the Season One update as a way of showing their displeasure with this, I can only ask why you think that taking your anger out on ZOS as a way of trying to get back at Asha Sharman/XBOX/Microsoft is a good idea? It seems to me more like refusing to aid a victim of violence in order to punish the thug who attacked them. Giving aid to the victim does not show that you support the perpetrator; quite the contrary.

    So we should continue to pay for a product with an unclear future just because you say we should? That makes sense in your world I suppose, much like your analogy about not paying for a product being similar to not helping a victim of physical assault.

    I wont say that if you dont like a product that you should buy it. That is a personal choice and one should not chase after something if you dont want it, regardless of that reason.

    But please understand me when I say that a mass cancelation of subs and premium wont help make positive changes to the game. If Microsoft and Xbox ceo see ESO as a losing endeavor right at this moment and want to start sunsetting it, then a mass cancelation will provide confirmation bias, and they will accelerate those plans.

    Honestly the best thing to do as a player is to wait... wait and see what is said, what timelines are changed, and how fast we get there. That will tell us more about the condition of the game than anything else.

    So what do you suggest? That we continue to reward them with our money when they’ve just reduced their work force by half which will inevitably lead to us not getting any meaningful updates to the game in the foreseeable future. What kind of signal does that send!? You talk about “confirmation bias” but these CEOs already believe they know what’s best so if they don’t see a dip in revenue that proves them wrong they will not act or deviate from their current course of action.
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