minnowfaun wrote: »Like why? Why don't you have someone on call for just this kind of thing like every other software company in the world? I truly do not understand this business model.
minnowfaun wrote: »Like why? Why don't you have someone on call for just this kind of thing like every other software company in the world? I truly do not understand this business model.
I'm sure they're already working on solving the problem. But as usual, there's no communication—that's this company's biggest weakness. We have proof of that once again.
minnowfaun wrote: »Like why? Why don't you have someone on call for just this kind of thing like every other software company in the world? I truly do not understand this business model.
I'm sure they're already working on solving the problem. But as usual, there's no communication—that's this company's biggest weakness. We have proof of that once again.




Rishikesa108 wrote: »I have been talking to the AI about this issue. It told me that the European authentication gateway is frozen. Unfortunately, since players are constantly flooding the servers with data, the support team doesn't even notice. So, we are stuck playing the waiting game: someone will probably wake up and notice it tomorrow morning.
Rishikesa108 wrote: »This is unacceptable for a paid game. As European players, we pay the exact same amount as American players, yet we constantly receive a second-class service. This needs to be fixed now.
3 and a half hours downtime now.
I'm not surprised at all that no forum staff works sunday evening on independence day weekend, but the fact that there either is no emergency IT staff or they haven't noticed this for hours is kinda troubling.