The Elder Scrolls Online

Maintenance for the week of August 31:
• NA megaservers for maintenance – August 31, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers for maintenance – August 31, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• ESO Store and Account System for maintenance – August 31, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)

ESO purchase issue

Leave a Reply
rprice1819_ESO
rprice1819_ESO
✭✭✭
I accidently purchased plus on the wrong account and they refuse to transfer it or give a refufund.c21s3qwhly2d.png
<edited title for Misinformation>
Edited by ZOS_Hadeostry on May 2, 2026 7:08PM
  • SilverBride
    SilverBride
    ✭✭✭✭✭
    ✭✭✭✭✭
    They gave you links to Xbox and Microsoft to request their help. Click those links and ask if they are able to help.
    PCNA
  • Rohamad_Ali
    Rohamad_Ali
    ✭✭✭✭✭
    ✭✭✭✭✭
    First, your accident does not constitute anyone's theft. Second, they have sent you links to fix this issue.
  • LootAllTheStuff
    LootAllTheStuff
    ✭✭✭✭✭
    If you purchased through the XBox store, it's MS who took your payment and have the record of your transaction and you really need to talk to them. ZOS would only be the first point of contact if you'd bought through the ESO store.
  • valenwood_vegan
    valenwood_vegan
    ✭✭✭✭✭
    ✭✭✭✭✭
    It's unfortunate and I'm sure very frustrating that this happened, but a transaction made by mistake is not a theft. Regardless, this issue is not going to be fixed on the forum so I'd suggest trying to follow up via the links provided and/or by continuing to contact support for further information.

    The ability to get a refund likely depends on the terms of the transaction and the policies of the actual party to the transaction (for example, Steam clearly labels ESO Plus as a non-refundable purchase). As others mentioned, if the purchase was made through a third party platform, they are the ones who actually took the payment and have the necessary information. If xbox/ms are unable to help either, it might be worth following up with zos support to see if there's anything they can offer to help make it right.
    Edited by valenwood_vegan on May 2, 2026 5:45PM
  • rprice1819_ESO
    rprice1819_ESO
    ✭✭✭
    Duh, I tried the links. And the purchase was made on the ESO website.
  • rprice1819_ESO
    rprice1819_ESO
    ✭✭✭
    Solved. If you lie to the AI agent you can get to talk to a human that can so a refund. I hate lying but this is the world we live in now.
  • ZOS_Hadeostry
    ZOS_Hadeostry
    mod
    Greetings,

    We have closed this thread due to the original issue has been resolved. I feel the need to clear up any misinformation that can be caused by the previous statement. We do not use AI Agents for customer support. Every support ticket is answered by a human.
    Staff Post
This discussion has been closed.