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Account "Proactively Deactivated" on April Fool's Day?
Calans
✭✭
Hello ESO.
On April Fool's day, (April 1) I received an email saying my account may have been compromised so it was proactively deactivated. Thanks, I guess. It's 14 years old so I sure do want to keep it safe. Here's the timeline:
April 1: received the email saying it had been deactivated and to reply to that email with my info to verify it's mine. Original ticket # [260401-002027]
April 1: Replied immediately with all requested information.
April 6: Received several different emails saying to make the request using the online support request, even though the email specifically said to reply to it. Now more ticket #s.
[260406-001895] Elder Scrolls Online Support Ticket
[260401-002691] Elder Scrolls Online Support Ticket
[260406-001273] Elder Scrolls Online Support Ticket
[260401-002027] Elder Scrolls Online Support Ticket
[260401-002691] Elder Scrolls Online Support Ticket
(I realize there's a bunch of these, but I have emails telling me to respond directly to the email and emails telling me to make the request as an online support ticket)
Immediately went online and filled out the online support request... although my account is deactivated so I can't log in or check its status. Also replied to the email saying "I was told to reply to the email" Repeated all requested information both on the online support and in the verified ESO email: ESO_Help@helpmail.elderscrollsonline.com
April 9: Received a new email from support saying to reply to that email directly with additional inf
April 9: Replied immediately.
Now guy, getting an email on April Fool's day saying my 14 year old account has been "proactively deactivated" was, after first thought, a really bad joke.
But here we are, almost 2 weeks later and I've received nothing.
Stated resolution for tickets or replies is 2-4 days. This has exceeded them all.
Why, if ESO thinks my account may have been compromised and cares enough to help me out by proactively deactivating it, why doesn't ESO respond to emails/support tickets/ or follow up?
This was done the day before the Jubilee event as well as one of the most eagerly anticipated changes to ESO in years with the seasons addition.
What do I need to do to have someone reactivate the account? I've changed all passwords, scanned for viruses,
Thanks.
On April Fool's day, (April 1) I received an email saying my account may have been compromised so it was proactively deactivated. Thanks, I guess. It's 14 years old so I sure do want to keep it safe. Here's the timeline:
April 1: received the email saying it had been deactivated and to reply to that email with my info to verify it's mine. Original ticket # [260401-002027]
April 1: Replied immediately with all requested information.
April 6: Received several different emails saying to make the request using the online support request, even though the email specifically said to reply to it. Now more ticket #s.
[260406-001895] Elder Scrolls Online Support Ticket
[260401-002691] Elder Scrolls Online Support Ticket
[260406-001273] Elder Scrolls Online Support Ticket
[260401-002027] Elder Scrolls Online Support Ticket
[260401-002691] Elder Scrolls Online Support Ticket
(I realize there's a bunch of these, but I have emails telling me to respond directly to the email and emails telling me to make the request as an online support ticket)
Immediately went online and filled out the online support request... although my account is deactivated so I can't log in or check its status. Also replied to the email saying "I was told to reply to the email" Repeated all requested information both on the online support and in the verified ESO email: ESO_Help@helpmail.elderscrollsonline.com
April 9: Received a new email from support saying to reply to that email directly with additional inf
April 9: Replied immediately.
Now guy, getting an email on April Fool's day saying my 14 year old account has been "proactively deactivated" was, after first thought, a really bad joke.
But here we are, almost 2 weeks later and I've received nothing.
Stated resolution for tickets or replies is 2-4 days. This has exceeded them all.
Why, if ESO thinks my account may have been compromised and cares enough to help me out by proactively deactivating it, why doesn't ESO respond to emails/support tickets/ or follow up?
This was done the day before the Jubilee event as well as one of the most eagerly anticipated changes to ESO in years with the seasons addition.
What do I need to do to have someone reactivate the account? I've changed all passwords, scanned for viruses,
Thanks.
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Attorneyatlawl✭✭✭✭✭
✭✭✭Spamming new tickets puts you at the back of the line, each time a new one is opened, just FYI.-First-Wave Closed Beta Tester of the Psijic Order, aka the 0.016 percent.
Exploits suck. Don't blame just the game, blame the players abusing them!
-Playing since July 2013, back when we had a killspam channel in Cyrodiil and the lands of Tamriel were roamed by dinosaurs.
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-In-game mains abound with "Nerf" in their name. As I am asked occasionally, I do not play on anything but the PC NA Megaserver at this time.0 -
Calans✭✭You are probably correct in that's how ESO operates, yet here you are incorrect in your understanding. As mentioned in my previous post, I received several emails from ESO after replying to their initial email, each with different ticket numbers. Those emails said to submit tickets. Once I submitted a ticket online I received a new email with a new ticket saying to reply to that email.
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