Hi Bobby! Zenimax is having some glitches with their billing right now, it could be an authorization that's not quite working like they meant it to. It's a known problem and it will get sorted out.
If you haven't submitted a ticket yet, you should do that here:
https://help.elderscrollsonline.com/
I've heard the callback option has worked fairly well for most people.
If you've already submitted a ticket, stay on top of it and get back to them if they don't respond fairly soon.
Sometimes the forum moderators will also flag your account to be looked at in these cases, so hopefully one will see your post soon.
ron.spark79_ESO wrote: »Hi Bobby! Zenimax is having some glitches with their billing right now, it could be an authorization that's not quite working like they meant it to. It's a known problem and it will get sorted out.
If you haven't submitted a ticket yet, you should do that here:
https://help.elderscrollsonline.com/
I've heard the callback option has worked fairly well for most people.
If you've already submitted a ticket, stay on top of it and get back to them if they don't respond fairly soon.
Sometimes the forum moderators will also flag your account to be looked at in these cases, so hopefully one will see your post soon.
dude glitches is an understatement.