Update 49 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of February 2:
• PC/Mac: No maintenance – February 2
• ESO Store and Account System for maintenance – February 3, 6:00AM EDT (11:00 UTC) - 4:00PM EDT (21:00 UTC)
• PC/Mac: No maintenance – February 2
• ESO Store and Account System for maintenance – February 3, 6:00AM EDT (11:00 UTC) - 4:00PM EDT (21:00 UTC)
Unable to Access Game for Nearly a Month — Tier 3 Ticket, Requesting Update
Fireflies_and_Stars
Soul Shriven
@Kevin — I’m hoping you can help or provide an update on my open support ticket.
I’ve been unable to access the game for nearly a month due to a login issue. I opened a technical support ticket, followed all troubleshooting steps requested, and the ticket was escalated to Tier 3. However, I have not received any update in over two weeks, and there has been no estimated timeframe for resolution.
I currently have ESO Plus, so I am paying for game time that I have not been able to use at all during this period. I want to play — I just can’t, due to this unresolved technical issue.
I understand complex issues can take time, but I would really appreciate any update on the status of the ticket or guidance on next steps.
Thank you for your time and any assistance you can provide.
I’ve been unable to access the game for nearly a month due to a login issue. I opened a technical support ticket, followed all troubleshooting steps requested, and the ticket was escalated to Tier 3. However, I have not received any update in over two weeks, and there has been no estimated timeframe for resolution.
I currently have ESO Plus, so I am paying for game time that I have not been able to use at all during this period. I want to play — I just can’t, due to this unresolved technical issue.
I understand complex issues can take time, but I would really appreciate any update on the status of the ticket or guidance on next steps.
Thank you for your time and any assistance you can provide.
0
-
Kappachi✭✭✭✭✭bruh, kevin is some random guy who made a forum account and visited the day after and then never returned in 2013.0 -
LootAllTheStuff✭✭✭✭✭@Fireflies_and_Stars - you'll need to post your ticket number if you want one of the staff to check on your ticket for you.1 -
Fireflies_and_StarsSoul ShrivenThanks everyone for the heads up on getting this to the intended person.
@ZOS_Kevin — I’m hoping you can help or provide an update on my open support ticket.
I’ve been unable to access the game for nearly a month due to a login issue. I opened a technical support ticket, followed all troubleshooting steps requested, and the ticket was escalated to Tier 3. However, I have not received any update in over two weeks, and there has been no estimated timeframe for resolution.
I currently have ESO Plus, so I am paying for game time that I have not been able to use at all during this period. I want to play — I just can’t, due to this unresolved technical issue.
I understand complex issues can take time, but I would really appreciate any update on the status of the ticket or guidance on next steps.
Thank you for your time and any assistance you can provide.0 -
Fireflies_and_StarsSoul Shriven@ZOS_Kraken Absolutely. I would have posted it with the message but everything says don't post it unless asked.
The ticket number is 251231-000499
Thank you very much for any assistance you can give.0
