Ticket goes unanswered for almost a week

Moonspawn · January 6

What to do when ticket goes unanswered?

FieryPhoenix · January 6

You can post the ticket number here and tag one of the moderators asking them to please look into it for you.

Tandor · January 6

Bear in mind it's been the holiday season during which staff will have been off, and a backlog of tickets will have built up. Speed of response will in any event depend on the importance of the issue.

Make sure you respond to every response, however automated and irrelevant, and don't whatever you do submit additional tickets as they will slow things down and put you to the back of the queue.

ZOS_Icy · January 6

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

The Elder Scrolls Online Team

Moonspawn · January 8

It's been more than a week. Ticket now says ''answer provided'', but there's been no answer whatsoever.

Moonspawn · January 8

FieryPhoenix wrote: »

You can post the ticket number here and tag one of the moderators asking them to please look into it for you.

I'll give it a try. Thanks.

Ticket number 251231-002006 @ZOS_Kevin Please help.

Moonspawn · January 15

More than two weeks have gone by. @ZOS_CouchTato can you please take a look?

Moonspawn · January 21

It’s been three full weeks without a response. @ZOS_Hadeostry is this normal?