The Elder Scrolls Online

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Error When Redeeming My TESO Game Code

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StateBMartin
StateBMartin
Soul Shriven
I purchased The Elder Scrolls Online physical copy. I opened it up and typed the code in section under "Redeem Code" in "My Account" and I get an error that says:
"This product requires The Elder Scrolls Online"

I thought that the physical copy of The Elder Scrolls online was the game, The Elder Scrolls Online. What are the steps to fix this?

Currently I have had so many issues with this online game trying to just get an account setup (I tried paying for it online and they charged my card over 5 times and wouldn't let me play or cancel the payments) I don't know if it's even worth it.
"I am the lucid dream... The monster in your nightmares... The fiend of a thousand faces... Cower before my true form, bow down before the God of Death!" - Yogg-Saron

  • Arsenic_Touch
    Arsenic_Touch
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    Are you trying to enter the explorer pack code? that's the only reason why you'd get that error. Adding the other code would prompt you to set up a subscription to access your 30 days, which you can bypass by having customer support add it manually.
    Edited by Arsenic_Touch on May 16, 2014 7:44AM
    ☠ Is it better to out-monster the monster or to be quietly devoured? ☠

    ╔═════════════ ೋღ☃ღೋ ══════════════╗
    "Hope can drown lost in thunderous sound."
    "Fear can claim what little faith remains."
    "Death will take those who fight alone."
    "But united we can break a fate once set in stone."
    ╚═════════════ ೋღ☃ღೋ ══════════════╝

    NA // Ebonheart Pact // Leader of CORE Legion // Namira Beta Tester // VR11 NB
  • Gwarok
    Gwarok
    ✭✭✭
    Arsenic_Touch wrote: »
    Are you trying to enter the explorer pack code? that's the only reason why you'd get that error. Adding the other code would prompt you to set up a subscription to access your 30 days, which you can bypass by having customer support add it manually.
    +1 Insightful

    I made a similar error and didn't realize that the actual Registration Code was on the back of a black "two page" insert. (inside is the game play control diagram, the code is under the Warranty Information on the back page)
    Edited by Gwarok on May 16, 2014 7:51AM
    "Strive for balance of all things. When the scales tip to one side or the other, someone or somethings gets short-changed. When someone gets short-changed, unpredictability and strife unbalance the world around us...To achieve freedom from greed, from want, and from strife, all parties in any exchange MUST find balance." -House Hlaalu's Philosophy of Trade

    "I am ALWAYS very busy, so I KNOW what's best. You need to stay away from the waterfall. TRUST ME, you're better off keeping busy than playing in the stream....Do you know how to swim, Little Scrib?"

    "I am but a simple farmer". -Rags'nar LodesBroke

    #SKOOMA!

    (Juliet):
    ...it is nor hand, nor foot,
    Nor arm, nor face, nor any other part
    Belonging to a man.
    O, be some other name!
    What's in a name?
    That which we call a rose?
    By any other name would smell as sweet.
    Retain that dear perfection to which he owes...
    (Act II, Scene II -William Shakespeare's: Romeo & Juliet -1595 A.D.)



  • StateBMartin
    StateBMartin
    Soul Shriven
    Gwarok wrote: »
    Arsenic_Touch wrote: »
    Are you trying to enter the explorer pack code? that's the only reason why you'd get that error. Adding the other code would prompt you to set up a subscription to access your 30 days, which you can bypass by having customer support add it manually.
    +1 Insightful

    I made a similar error and didn't realize that the actual Registration Code was on the back of a black "two page" insert. (inside is the game play control diagram, the code is under the Warranty Information on the back page)


    This was it, thank you!

    I guess I'm just used to special editions that have everything in one code.
    "I am the lucid dream... The monster in your nightmares... The fiend of a thousand faces... Cower before my true form, bow down before the God of Death!" - Yogg-Saron

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