If we Uninstall then Reinstall do we need to redo all our Settings?

SilverBride · November 25

I've had an issue for awhile now where one of my characters shows 8 custom keybinds when she really only has 7. I put in a ticket and tried all the fixes presented, such as resetting all keybinds to default etc., but nothing gets rid of that phantom custom keybind. Even after resetting it still shows 1 keybind.

Customer Support suggested that I uninstall then reinstall but if this removes my settings I don't want to do that. Will the settings be removed and need to be redone?

Gabriel_H · November 25

SilverBride wrote: »

I've had an issue for awhile now where one of my characters shows 8 custom keybinds when she really only has 7. I put in a ticket and tried all the fixes presented, such as resetting all keybinds to default etc., but nothing gets rid of that phantom custom keybind. Even after resetting it still shows 1 keybind.

Customer Support suggested that I uninstall them reinstall but if this removes my settings I don't want to do that. Will they be removed and need to be redone?

STOP

Edit: Sorry just wanted to get that out there quickly. Keybinds are server side. So uninstalling won't change them. I know the keybind code well, as I have my own custom addons that utilize the keybind code, even to the point of being able to create or destroy them on the fly without the need to reload or even show on the keybind menu.

If you provide some more detail I might be able to help solve your problem.

So a couple of questions:

1) Are you referrring to the number in the bottom right of the keybind menu?
2) Have you ever had an addon installed?

SilverBride · November 25

I use the add-on Synced Account Settings and have it set my keybinds, too. Only one of my 7 characters shows 8 keybinds and the rest show 7, which is the correct number. If I remove all her custom keybinds she still shows 1/100.

The keybinds I have set to a custom key, or removed the bound keys are these:

Toggle walk/run
Roll Dodge
Inventory second bind (I unbound this)
UI on/off
Cycle left (I unbound this)
Cycle right (I unbound this)
Organize

I do have a few other add-ons but I even moved the add-on folder completely out of the ESO files but it still says 1/100 at the bottom right.

Gabriel_H · November 25

SilverBride wrote: »

I use the add-on Synced Account Settings and have it set my keybinds, too. Only one of my 7 characters shows 8 keybinds and the rest show 7, which is the correct number. If I remove all her custom keybinds she still shows 1/100.

The keybinds I have set to a custom key, or removed the bound keys are these:
Toggle walk/run

Roll Dodge

Inventory second bind (I unbound this)

UI on/off

Cycle left (I unbound this)

Cycle right (I unbound this)

Organize

Do you have Synced Account Settings bound on just the character showing 8 or on the others too?

SilverBride · November 25

Gabriel_H wrote: »

Do you have Synced Account Settings bound on just the character showing 8 or on the others too?

It's on all of my characters.

SilverBride · November 25

This is after resetting all the keyboard and gamepad (which I don't use) to default.

Gabriel_H · November 25

SilverBride wrote: »

Gabriel_H wrote: »

Do you have Synced Account Settings bound on just the character showing 8 or on the others too?

It's on all of my characters.

It sounds like you have a keybind from an old addon on one of your toons that SAS isn't picking up. Otherwise you'd see it on all your characters.

As I said, Keybinds are saved server side. So if you removed the addon, it may have remembered the keybind existed but it won't show in the menu without the associated xml code from the addon.

I'd need to give you some code to cycle your keybinds and produce list of what their names are. That could show it easily, or you's need to run it for one of the toons with 7 and compare the two. Edit: Having looked at the SAS code it does the same cycle but excludes any keybinds that are hidden.

Some keys can be bound multiple times depending on what area of the UI they are affecting so even just going through all the combinations (which are an absolute ton) may not solve it.

SilverBride · November 25

I have deleted a few add-ons over the years and don't remember what they all were. If I reinstalled some I do remember then deleted them again might that delete it?

It's not affecting my game play at all. It's just really annoying me that I can't figure it out.

Gabriel_H · November 25

SilverBride wrote: »

I have deleted a few add-ons over the years and don't remember what they all were. If I reinstalled some I do remember then deleted them again might that delete it?

It's not affecting my game play at all. It's just really annoying me that I can't figure it out.

If you go to the AddOn menu - having logged in on the character, there is an option to remove Unused Keybinds - this will reset the keybinds of any addons not currently loaded.

Edit: Typos

SilverBride · November 25

Gabriel_H wrote: »

If you got to the AddOn menu - having logged in on the character, there is an option to remove Unused Keybinds - this will reset the keybinds of any addons not currently loaded.

I've done that multiple times. Not just on this character but on others, too.

Gabriel_H · November 25

SilverBride wrote: »

Gabriel_H wrote: »

If you got to the AddOn menu - having logged in on the character, there is an option to remove Unused Keybinds - this will reset the keybinds of any addons not currently loaded.

I've done that multiple times. Not just on this character but on others, too.

Hmmm. How comfortable would you be doing a little LUA edit? - you just need a text editor like Wordpad.

SilverBride · November 25

Gabriel_H wrote: »

Hmmm. How comfortable would you be doing a little LUA edit? - you just need a text editor like Wordpad.

Maybe, but I just made a discovery I never noticed before. If I only load the Gamepad defaults it takes it down to 7/100. So maybe this is a gamepad keybind? But I've never used a Gamepad ever.

But when I reload the UI it goes back to 8/100.

Gabriel_H · November 25

SilverBride wrote: »

Gabriel_H wrote: »

Hmmm. How comfortable would you be doing a little LUA edit? - you just need a text editor like Wordpad.

Maybe, but I just made a discovery I never noticed before. If I only load the Gamepad defaults it takes it down to 7/100. So maybe this is a gamepad keybind? But I've never used a Gamepad ever.

How about if you then reset the keyboard defaults? Does it stay at 7?

SilverBride · November 25

Gabriel_H wrote: »

How about if you then reset the keyboard defaults? Does it stay at 7?

Then it goes to 1 and when I reload it goes back up to 8.

SilverBride · November 25

I can remove the custom keybinds from the character I have my settings sync to, then log on the one with the extra keybind and see if it removes it from her when I log her back on.

That didn't work. She still shows 1.

Gabriel_H · November 25

SilverBride wrote: »

Gabriel_H wrote: »

How about if you then reset the keyboard defaults? Does it stay at 7?

Then it goes to 1 and when I reload it goes back up to 8.

It sounds like the keybind is hidden (doesn't show on the keybind menu) and would explain why SAS isn't picking it up as it filters out hidden binds.

If you feel comfortable doing it. You can make a copy of your current SAS saved settings, then delete the original, and then alter the SAS filtering (literally a one word edit) and create new settings. In those new saved settings you should see 44 hidden binds if nothing is wrong, the 45th (not necessarily in order) would be the offender. Happy to give you the stages you need to do it.

SilverBride · November 25

One more thing, this was showing the extra keybind before I started using the Synced Account Settings add-on.

Also, if creating new saved settings means I would have to redo all my settings then I really don't want to have to do that.

SilverBride · November 25

I really appreciate all your help and I can't thank you enough for clarifying that I should NOT uninstall and reinstall as Customer Service actually recommended I do.

Gabriel_H · November 25

SilverBride wrote: »

One more thing, this was showing the extra keybind before I started using the Synced Account Settings add-on.

Yeah, I don't think SAS is causing the issue, it's just highlighting it because of how it saves keybinds.

Make a copy of the saved variables found in: C:\Users\Your Username\Documents\Elder Scrolls Online\live\SavedVariables\AccountSettings.lua
Delete that file
Open with a text editor the file found in: C:\Users\Your Username\Documents\Elder Scrolls Online\live\AddOns\AccountSettings\AccountSettings.lua

Find the first (there are two) line:

if (not isHidden) and isRebindable then

Remove the "not" so it reads:
```
if (isHidden) and isRebindable then
```
then save it
Login with the character with 8 keybinds
Go to SAS setting in addons and "Save Character Settings" - not the "ALL" settings option
Logout
Open with a text editor the file found in: C:\Users\Your Username\Documents\Elder Scrolls Online\live\\SavedVariables\AccountSettings.lua
Find the line:
```
["bindings"] =
```
This is the start of a numbered table. It should go up to 44 (see below)
If there is a 45th entry then one of the entries is the one causing the problem

Saved Variables file:

SilverBride · November 25

I am very sleepy and will look at this tomorrow after I'm rested. I can't thank you enough for all your help.

As I mentioned earlier, this isn't affecting my character or disrupting my play. It's just annoying. But it would be nice to get it fixed, so I hope this does it!

Gabriel_H · November 25

SilverBride wrote: »

I am very sleepy and will look at this tomorrow after I'm rested. I can't thank you enough for all your help.

As I mentioned earlier, this isn't affecting my character or disrupting my play. It's just annoying. But it would be nice to get it fixed, so I hope this does it!

As someone who has severe OCD this would be driving me nuts. So happy to help. My second ZOS code mystery of the week too.

Edit: If it is a hidden one, and we can identify it. It's an easy fix with one line of code that you can just run throught the /script command in the chat window.

Gabriel_H · November 25

@SilverBride I had a spare 5 mins. Decided to save you some hassle. This is still pending approval atm (may even be approved by the time you read this):

https://esoui.com/downloads/info4306-GabrielsHiddenKeybindFinder.html

If you download and install that, it will output any hidden keybind info to the chat window. It excludes the 11 hidden ones that are part of the system. So hopefully will show you the offending 8th keybind you have.

Edit: If it does output something can you provide a screenshot please. I can then give you the /script line you need to remove it. I don't want to just give it with instructions as using it on the wrong binding could break something.

SilverBride · November 25

@Gabriel_H

Thank you so much! I will watch for this to be ready and take a screenshot when I've used it!

Gabriel_H · November 25

SilverBride wrote: »

@Gabriel_H

Thank you so much! I will watch for this to be ready and take a screenshot when I've used it!

Should be able to download it now. Not sure you'll be able to do it on Minion, but you can manually download, unzip and copy the folder in to your Addon one. Probably be a double folder given how ZIP sometimes works. So just make sure you copy the folder that is one step back from the .txt and .lua files.

SilverBride · November 25

Gabriel_H wrote: »

Should be able to download it now. Not sure you'll be able to do it on Minion, but you can manually download, unzip and copy the folder in to your Addon one. Probably be a double folder given how ZIP sometimes works. So just make sure you copy the folder that is one step back from the .txt and .lua files.

I couldn't find it on Minion, so I downloaded it, but I don't understand where I am supposed to extract it to. Do I just extract it to the addon folder? I'm not sure what is meant by copying the folder that is one step back.

Gabriel_H · November 25

SilverBride wrote: »

Gabriel_H wrote: »

Should be able to download it now. Not sure you'll be able to do it on Minion, but you can manually download, unzip and copy the folder in to your Addon one. Probably be a double folder given how ZIP sometimes works. So just make sure you copy the folder that is one step back from the .txt and .lua files.

I couldn't find it on Minion, so I downloaded it, but I don't understand where I am supposed to extract it to. Do I just extract it to the addon folder? I'm not sure what is meant by copying the folder that is one step back.

Yeah. Extract it. Then check the folder structure is:

GabrielsKB\ -- then the .txt and .lua files

rather than GabrielsKB\GabrielsKB\ -- then the .txt and .lua files

Also make sure the folder is "GabrielsKB" - and doesn't have a number or anything in the folder name and just copy it into: C:\Users\Your Username\Documents\Elder Scrolls Online\live\AddOns\

SilverBride · November 25

I will try this again.

Gabriel_H · November 25

SilverBride wrote: »

I will try this again.

Just to clarify. Folder path should look like this:

C:\Users\Your Username\Documents\Elder Scrolls Online\live\AddOns\GabrielsKB\

With two files in it: GabrielsKB.lua & GabrielsKB.text

SilverBride · November 25

"C:\Users\Username\Documents\Elder Scrolls Online\live\AddOns\GabrielsKB" is the path and those files are in it. It also shows up on my list of installed addons. But nothing happens when I log in.

Gabriel_H · November 25

SilverBride wrote: »

"C:\Users\Username\Documents\Elder Scrolls Online\live\AddOns\GabrielsKB" is the path and those files are in it. It also shows up on my list of installed addons. But nothing happens when I log in.

Hmmm ... Given that SAS saves keybinds that are not hidden and are re-bindable and they don't show up in your other characters, then logically my addon which shows only hidden keybinds should show the offender UNLESS it is also marked as not re-bindable - those are system reserved so it is very odd that it's been overwritten (and should be impossible).

As you are not seeing any output into the chat window to show hidden binds, the only conclusion I can draw is that it is also flagged as not-rebindable.

Give me a few mins to look at what is and isn't included in that.

Just for clarity. I was expected you to see something like this in the chat window:

SilverBride · November 25

Gabriel_H wrote: »

Give me a few mins to look at what is and isn't included in that.

You have been so very generous doing these things and I appreciate it very much, but I feel bad that I am taking up so much of your time. Please don't feel like you have to spend so much time on this.

I saw nothing in the chat window.