@ZOS_Phoenix Hi I appreciate you responding to this as it’s really disheartening to return and not have access to anything. The solution you mentioned I’ve tried but also does not apply because my account that I’m trying to access does not appear to be in existence anymore. I sent in tickets with no response. I’ve had to communicate through this account my PlayStation account instead of my PC account. It’s as though someone deleted my account.

@ZOS_Icy Hello ICY, what now? I’m not hearing from anyone regarding my ticket or information on my vanished account. Please advise.

@Zos_kevin Please forgive me in a panic I opened like 4 tickets because my stuff vanished. On this account I submitted a ticket but used the wrong email. The email associated with the missing account is not the one if this account. I will update the ticket but the open ticket is [250602-004403]

@ZOS_Kevin , @ZOS_Icy , @ZOS_Phoenix

Hello again Devs, mods, and team.

I thought this would be a pretty clear case of a mistake and I would have my account back by now or at least have an explanation for why things are they way they are currently. It’s been days and after guidance from the forum and speaking to two employees on customer support I feel as though I’m not getting answers or adequate assistance in this matter. So maybe I’ll just show you and the community.

The following videos are me playing on my account last year as I previously stated before I stopped playing. My USERID is clearly stated. Keep that in mind when a ZoS employee tells me my information is wrong.

(Me on my nightblade Crippling Depression)
https://youtu.be/0KPRFchGGIU?si=m0DT7GVFp-
YvkW_O

( Me on my Sorcs Frag-Out and Curse-You)
https://youtu.be/JTLwFHJrito?si=VlqDHR3jAfWauOsW

(Me on my Necro Bone Thug N Harmony)
https://youtu.be/-tuabgeYnDk?si=P30UgZJ1H-g0hm1F

(Me on my warden Scorched Earth)
https://youtu.be/kEkLN4DMAMQ?si=vTBGb_HPCF9tRs8v

(Me on my Arcanist Green beam casserole)
https://youtu.be/KRjl8xNWeQw?si=_suSbV9GVKQcPkQa

(Me on my templar. I can’t remember its name)
https://youtu.be/tC7lrfqUoi8?si=07jCHG0TAiQXE2z4

So YouTube videos showing me playing on MY account last year as I stated is the last time I was actively playing. For good measure my first video on YouTube I’ve been playing for a while so if there’s any value in keeping long time players, subscribers, customers, etc I’m not feeling the sense of urgency to keep them or get things fixed sooner as I’d have to spend more money on the new content available which is what I intended to do.

So we have videos of my playing with my User D visible.

This message was sent to me in February of this year when I was absent from ESO for quite sometime. It looks like a lot of people were affected. The message was sent to me on the email I use for the account and shows I HAVE AN ACCOUNT at this time linked to the email and the only UserID I have. Message below.

Image
Question Reference # 250205-005419

Date Created: 02/05/2025 06:15 PM
Date Last Updated: 02/05/2025 06:15 PM

Status: Read Answer Provided
The Elder Scrolls Online Team response on 02/05/2025 06:15 PM
Greetings,

We are writing to inform you of an issue we recently discovered and resolved regarding the auto-renewal of ESO Plus memberships.

We found that some players' memberships were not auto-renewing as expected. While we have resolved this issue, your account was affected. Although this did not impact the actual benefits or length of your membership at the time, your membership was not automatically renewed.

Since this error has been resolved, any new recurring ESO Plus membership will renew as desired.

We apologize for any inconvenience this may have caused and thank you for your understanding.

If you have any questions or need further assistance, please do not hesitate to contact us.

Kind regards,
The Elder Scrolls Online Team
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!


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So My user Id is visible I have an account and access to the email account associated with the account. June 2nd 2025, none of it exists. It’s all gone. I get a request from a ZOS employee asking for my user id character names, and platform. When provided with that information I get from them

Image
Thank you for contacting
The Elder Scrolls Online Support Team



Question Reference # 250602-004458

Date Created: 06/02/2025 10:22 PM
Date Last Updated: 06/05/2025 01:43 PM

Status: Customer Response Required
The Elder Scrolls Online Team response on 06/05/2025 01:43 PM
Greetings!

Thank you for contacting The Elder Scrolls Online Team. My name is Nathaniel and I would be more than happy to assist you today.

I understand that you are running into an issue accessing your account.

We were unable to verify account ownership based on the information you provided to us. For this reason, we will be unable to make the changes you requested.

We apologize for any inconvenience this may cause. Account security is of the utmost importance to us.

If you find additional information that could help us with our investigation, please reply back and we will continue to assist you with your request.

Regards,
Nathaniel
The Elder Scrolls Online Team

Keep an eye on our official Facebook, Twitter, and website for upcoming news about The Elder Scrolls Online, including release-date info:
https://www.facebook.com/ElderScrollsOnline
http://twitter.com/TESOnline
http://elderscrollsonline.com
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!


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If your going to tell me the information to MY account is wrong then clearly my account was compromised, if that’s not the case and it was banned or terminated how is that possible between September of 24 and June of 25 when I wasn’t playing and I have proof I had an active account from ZOS in February of 25? How has my account been hacked and all my information changed without a single email from ZOS about things changing? Why was I not informed of any action I might have been banned for? Why am I not on any of my friends friends list?

I am not feeling the customer appreciation or support from someone’s who’s been here since the beginning.

Ticket number 250602-004458

18 days later and I am still waiting on an explanation as to what happened to my account. I have not heard from customer support in over a week. I know there has to be hundreds maybe more tickets submitted each day and I understand manpower and availability but where is the service? 18 days multiple employees now a specialized team working on it ,that hasn’t updated me in over a week, and I’m just as confused now as I was in the beginning. Just looking for more customer support is all so it can be resolved quicker and I can get back in game and off these forums.