Do you think my account demonstrates minimal gaming?

Jlopguk · June 25

I have 16,000 achievements. The main story and Cadwall quests are completed. Several locations have been completed for quests. I have a level 10 Archaeology, a level 10 Mage's Guild, and almost the entire collection of Shalidor's books. I have a level 10 military rank. I have completed several dungeons. I have completed several trials. I have researched all the traits. My mounts have all the stats for speed, weight, and stamina. There are fully assembled characters, Tank, DD, and Heal.

Why am I asking this question? The support team writes to me differently every time, and they initially required me to have: "Your account must demonstrate consistent gaming activity and/or be active in the ESO in-game community before submitting your application for eligibility in the ESO Gift Program."
After that, I was told that I wasn't an active enough player. How is that possible?.

SilverBride · June 25

They stated in the first reply that the account has to display consistent game play activity. Have you taken breaks for periods of time where you weren't playing at all for awhile?

Jlopguk · June 25

SilverBride wrote: »

They stated in the first reply that the account has to display consistent game play activity. Have you taken breaks for periods of time where you weren't playing at all for awhile?

I started playing in December 2024, and I didn't play much during that period. In March and April, I started playing more actively, but I didn't play much in May. In late May, I submitted a request for gifts, and then I started getting "you're inactive" messages. I've been playing actively throughout June.

Jlopguk · June 25

SilverBride wrote: »

They stated in the first reply that the account has to display consistent game play activity. Have you taken breaks for periods of time where you weren't playing at all for awhile?

I had previously created a request on the forum about gifts. I was told that I should not create many requests to the support team, as they do not like this. Kevin, the community manager, wrote to me. He asked me to provide the request number. Later, I received the following response: " This account does not meet the minimum requirements for ESO Gifting access. I’ve also discussed this issue with ZOS_Kevin. "

JustLovely · June 25

Gifting should be automatically enabled. How ZOS handles this situation is corporal punishment- we all suffer because a few figured out a way to abuse the system.

My solution is to not deal with the crown system at all. Don't buy crowns and just ignore the crown store. Not gonna jump through a bunch of hoops that ZOS won't even tell us what they are. If they want to make it this hard I just won't try.

jaws343 · June 25

Jlopguk wrote: »

SilverBride wrote: »

They stated in the first reply that the account has to display consistent game play activity. Have you taken breaks for periods of time where you weren't playing at all for awhile?

I started playing in December 2024, and I didn't play much during that period. In March and April, I started playing more actively, but I didn't play much in May. In late May, I submitted a request for gifts, and then I started getting "you're inactive" messages. I've been playing actively throughout June.

I mean, out of 7 months of the game, 3-5 of those months it seems you barely played, and it was intermittent. This is probably what they are seeing when they say you aren't displaying consistent activity.

HatchetHaro · June 25

Level 10 Scrying and Mages Guild aren't that big of a deal, and Level 10 Alliance War even less so; each can be reached in a few hours. "Several dungeons" is also less than noteworthy.

That being said, since you said that your mounts have "all the stats", I'm assuming you've completed all of your mount training on one character, which most likely puts your account over 180 days old. Same case for "researched all the traits". In which case, perhaps they're looking for more active gameplay in dungeons, trials, and PvP.

I'd start with doing more dungeons. Get higher CP, do your pledges, and try to clear all of the base-game dungeons on at least just Veteran.

TheDutchChef · June 25

Hahahaha don't get me started on that....
Over the past 2 weeks i got almost 140+ hours in the game, almost never take a break (Longer then a few days) from the game.
And even then they still refused me with the same excuse they gave to you ^^
Even after proofing with screenshots the gameplay time + activity in 1 of the biggest ESO guild community in ESO they stay by their "decisission"
What is just 4,531 hours since April 12, 2024 right? :+)
So yea it is just being lucky i guess that they accept your request :')

Jlopguk · June 25

HatchetHaro wrote: »

Level 10 Scrying and Mages Guild aren't that big of a deal, and Level 10 Alliance War even less so; each can be reached in a few hours. "Several dungeons" is also less than noteworthy.

That being said, since you said that your mounts have "all the stats", I'm assuming you've completed all of your mount training on one character, which most likely puts your account over 180 days old. Same case for "researched all the traits". In which case, perhaps they're looking for more active gameplay in dungeons, trials, and PvP.

I'd start with doing more dungeons. Get higher CP, do your pledges, and try to clear all of the base-game dungeons on at least just Veteran.

1600CP I have the Hm of veteran dungeons closed. vDSR, vAS+2, vCR+2, vSS, and other difficult trials. I probably need to pass all the tests? get the 50th level of military skills. complete all the tasks that are in the game. and then I will approve to give gifts?. But for this I need to quit my job, buy 10 boxes of beer, earn hemorrhoids and sciatica

Four_Fingers · June 25

You didn't mention much guild activity, I think that is what they also look for.
One my accounts that play with guild mates gifting got enabled, the accounts I haven't played with guild mates got denied.

freespirit · June 25

Iirc one of the things they have said is a requirement is the account must be over 180days old, if you started in December 2024 you have only just passed that requirement.

You admit to not playing actively for part of that time so even the basic requirement is probably considered not to have been met.

Jlopguk · June 25

Four_Fingers wrote: »

You didn't mention much guild activity, I think that is what they also look for.

in what sense? guild activities? I communicate with my guildmates in discord and go to trials and dungeons with them

SilverBride · June 25

Even though you've done a lot when you were actively playing there have been periods of inactivity. That may not be consistent enough.

Four_Fingers · June 25

In reality, I don't think the monitoring system they have in place for gifting works very well and the agents are too lazy to really research accounts and just deny.

Jlopguk · June 25

TheDutchChef wrote: »

Hahahaha don't get me started on that....
Over the past 2 weeks i got almost 140+ hours in the game, almost never take a break (Longer then a few days) from the game.
And even then they still refused me with the same excuse they gave to you ^^
Even after proofing with screenshots the gameplay time + activity in 1 of the biggest ESO guild community in ESO they stay by their "decisission"
What is just 4,531 hours since April 12, 2024 right? :+)
So yea it is just being lucky i guess that they accept your request :')

this is absurd. how can you refuse a "veteran" of the game? in 2024, online games became less popular due to events that provided all kinds of resources. and now they still refuse to give gifts to those who play regularly) and then people ask: "Why is there no online in the game, where have the people gone?" haha

SilverBride · June 25

Jlopguk wrote: »

...they still refuse to give gifts to those who play regularly...

They may not consider taking multiple breaks without playing at all to be regular and consistent gameplay.

HatchetHaro · June 25

Jlopguk wrote: »

HatchetHaro wrote: »

Level 10 Scrying and Mages Guild aren't that big of a deal, and Level 10 Alliance War even less so; each can be reached in a few hours. "Several dungeons" is also less than noteworthy.

That being said, since you said that your mounts have "all the stats", I'm assuming you've completed all of your mount training on one character, which most likely puts your account over 180 days old. Same case for "researched all the traits". In which case, perhaps they're looking for more active gameplay in dungeons, trials, and PvP.

I'd start with doing more dungeons. Get higher CP, do your pledges, and try to clear all of the base-game dungeons on at least just Veteran.

1600CP I have the Hm of veteran dungeons closed. vDSR, vAS+2, vCR+2, vSS, and other difficult trials. I probably need to pass all the tests? get the 50th level of military skills. complete all the tasks that are in the game. and then I will approve to give gifts?. But for this I need to quit my job, buy 10 boxes of beer, earn hemorrhoids and sciatica

I mean, that list seems fine to me, as long as you're past the 180-day active play requirement you should be good to go, so the fact that they're denying you the ability to gift Crown items is wild. I think the whole system is dumb, but I guess it's a way to curb illegal activity (like using stolen credit cards to buy Crowns then gift them).

Don't fall down the slippery slope of getting to Alliance War Level 50. If you gotta grind PvP to give your active-play thing more legitimacy, I'd say you should just aim for AR 18 (Lieutenant). Honestly, though, I think just logging in each day should be more than enough for "activity".

Beer, yes. Quit job, maybe, depends on whether you like your job or not. Hemorrhoids, no.

TheDutchChef · June 25

Jlopguk wrote: »

TheDutchChef wrote: »

Hahahaha don't get me started on that....
Over the past 2 weeks i got almost 140+ hours in the game, almost never take a break (Longer then a few days) from the game.
And even then they still refused me with the same excuse they gave to you ^^
Even after proofing with screenshots the gameplay time + activity in 1 of the biggest ESO guild community in ESO they stay by their "decisission"
What is just 4,531 hours since April 12, 2024 right? :+)
So yea it is just being lucky i guess that they accept your request :')

this is absurd. how can you refuse a "veteran" of the game? in 2024, online games became less popular due to events that provided all kinds of resources. and now they still refuse to give gifts to those who play regularly) and then people ask: "Why is there no online in the game, where have the people gone?" haha

Yea i still don't understand but sure if they don't want to make money its up to them in the end. Had some big plans to make a friend of me really happy with gifts but yea as long as zos is holding up the red flag i am not gonna spend a dime on the game

Even if they would gift me now the option to "gift crown store items" i still wouldnt buy at this current point crowns due to how they handle the situation.
In the end it is a loss on their end and not mine

Desiato · June 25

Four_Fingers wrote: »

In reality, I don't think the monitoring system they have in place for gifting works very well and the agents are too lazy to really research accounts and just deny.

It's rarely a matter of laziness for a corporation. It's about profit and efficiency. The person dictating the policy isn't doing the vetting themselves. They're not even paying them out of their own pocket. But they're responsible for running the business responsibly and answer to the stakeholders. In this case, ultimately, Microsoft shareholders.

They want to sell as many Crowns as possible, so of course ZOS would love gifting to be as convenient as possible.

However, pretty much every business has to deal with fraud, especially when you're talking about electronic transactions for intangible products like Crowns and Crown Store items.

I have some perspective for this. I sold intangible goods for years through my online store and the fraud attempts were unbelievable. Even though Crowns don't cost anything to manufacture, chargeback fees are expensive and if a merchant doesn't perform due diligence payment processors punish them.

My customers wanted the product ASAP, but I eventually had to implement a policy of validating all new customers and setting purchase limits that I would ease up over time. That took a lot of effort on my part and frustrated many new customers.

Plus I had something like 60k customers which is a lot for a one man show, so the policies couldn't be individualized in any way. They were entirely algorithmic. The policies had to be easily understood and "readable". They also had to be adaptive because the raptors were always testing the fence for weaknesses. ZOS isn't a one man show, but they have millions of customers!

People tend imagine sketchy "hackers" doing this, but it was mostly friendly fraud -- people using the credit cards of friends and family members without permission -- or saying that's what happened. It is the most common kind of credit card fraud and the banks will always side with the card holder without definitive proof which isn't worth the cost to obtain.

Now I was highly agile because I was the coder, the sysadmin, front line customer service, management and accounting. It's much more difficult for a large business to do these things when everything has to pass through many hands.

So they have to find the best balance possible between allowing gifting and mitigating fraud. This is what it is currently.

GloatingSwine · June 25

Four_Fingers wrote: »

You didn't mention much guild activity, I think that is what they also look for.
One my accounts that play with guild mates gifting got enabled, the accounts I haven't played with guild mates got denied.

Yeah, I think this is more significant than most people realise.

They're looking for a pattern of social activity that indicates you're involved with other players regularly beyond pug groups. Not just being a member of guilds but being active in them and playing with guildies.

Jlopguk · June 25

GloatingSwine wrote: »

Four_Fingers wrote: »

You didn't mention much guild activity, I think that is what they also look for.
One my accounts that play with guild mates gifting got enabled, the accounts I haven't played with guild mates got denied.

Yeah, I think this is more significant than most people realise.

They're looking for a pattern of social activity that indicates you're involved with other players regularly beyond pug groups. Not just being a member of guilds but being active in them and playing with guildies.

There are a lot of players who don't communicate at all. They play in the evenings, do something, and don't care about others. Then they meet a girl in the game and chat with her on Discord. He is want to give her something. But wait, he is not socially outgoing people, so him need to change their nature and become more active in communication.) Ahahahahah

Jlopguk · June 25

SilverBride wrote: »

Jlopguk wrote: »

...they still refuse to give gifts to those who play regularly...

They may not consider taking multiple breaks without playing at all to be regular and consistent gameplay.

it feels like they're looking at 1) achievements 2) the number of messages in the group and guild 3) the activity of all characters 4) the activity on the forum 5) how much real money was spent on purchasing boxes 6) whether a subscription was purchased 7) whether there are any violations 8) whether you have criticized their company or not .
there may be a number of other factors. and their program shows all of this. Because they responded to me with Kevin, "You don't even have the minimum requirements."
That is, it's not a human looks and analyzes. It's a curve program that looks at the fulfillment of requirements.

And as we know, they introduced this feature to remove scammers. And I agree that it was necessary. However, ordinary players are suffering

SilverBride · June 25

I highly suspect that one of the biggest factors preventing gifting being granted may be that there have been a lot of breaks from the game and not playing at all during those times.

Pevey · June 25

SilverBride wrote: »

Jlopguk wrote: »

SilverBride wrote: »

Jlopguk wrote: »

...they still refuse to give gifts to those who play regularly...

They may not consider taking multiple breaks without playing at all to be regular and consistent gameplay.

it feels like they're looking at 1) achievements 2) the number of messages in the group and guild 3) the activity of all characters 4) the activity on the forum 5) how much real money was spent on purchasing boxes 6) whether a subscription was purchased 7) whether there are any violations 8) whether you have criticized their company or not .
there may be a number of other factors. and their program shows all of this. Because they responded to me with Kevin, "You don't even have the minimum requirements."
That is, it's not a human looks and analyzes. It's a curve program that looks at the fulfillment of requirements.

I was given the ability to gift and I never applied for it, not will I ever use it. I do not do some of the things listed but was approved.

1) I do have a lot of achievements because I've played for years without taking a break.
2) I am in a trade guild and sell regularly. I rarely group with guildies or others, and rarely speak in guild chat.
3) I play some characters more than others, and some I only do daily writs on.
4) I do post on the forums.
5) I never buy crates ever and very rarely have purchased crowns at all.
6) I do subscribe because I find the perks invaluable.
7) Moderation has happened.
8) I have spoken against more than a few decisions and changes.

I highly suspect that one of the biggest factors preventing gifting being granted may be that there have been a lot of breaks from the game and not playing at all during those times.

This is pure speculation. Have played since beta, took many breaks (sometimes for years). Requested to have gifting enabled, and it was granted.

Jlopguk · June 25

SilverBride wrote: »

Jlopguk wrote: »

SilverBride wrote: »

Jlopguk wrote: »

...they still refuse to give gifts to those who play regularly...

They may not consider taking multiple breaks without playing at all to be regular and consistent gameplay.

it feels like they're looking at 1) achievements 2) the number of messages in the group and guild 3) the activity of all characters 4) the activity on the forum 5) how much real money was spent on purchasing boxes 6) whether a subscription was purchased 7) whether there are any violations 8) whether you have criticized their company or not .
there may be a number of other factors. and their program shows all of this. Because they responded to me with Kevin, "You don't even have the minimum requirements."
That is, it's not a human looks and analyzes. It's a curve program that looks at the fulfillment of requirements.

I was given the ability to gift and I never applied for it, not will I ever use it. I do not do some of the things listed but was approved.

1) I do have a lot of achievements because I've played for years without taking a break.
2) I am in a trade guild and sell regularly. I rarely group with guildies or others, and rarely speak in guild chat.
3) I play some characters more than others, and some I only do daily writs on.
4) I do post on the forums.
5) I never buy crates ever and very rarely have purchased crowns at all.
6) I do subscribe because I find the perks invaluable.
7) Moderation has happened.
8) I have spoken against more than a few decisions and changes.

I highly suspect that one of the biggest factors preventing gifting being granted may be that there have been a lot of breaks from the game and not playing at all during those times.

They used to have a different policy for the gift feature. They changed it in November of 2024, I think. And since then, it's been strict

freespirit · June 25

SilverBride wrote: »

Jlopguk wrote: »

SilverBride wrote: »

Jlopguk wrote: »

...they still refuse to give gifts to those who play regularly...

They may not consider taking multiple breaks without playing at all to be regular and consistent gameplay.

it feels like they're looking at 1) achievements 2) the number of messages in the group and guild 3) the activity of all characters 4) the activity on the forum 5) how much real money was spent on purchasing boxes 6) whether a subscription was purchased 7) whether there are any violations 8) whether you have criticized their company or not .
there may be a number of other factors. and their program shows all of this. Because they responded to me with Kevin, "You don't even have the minimum requirements."
That is, it's not a human looks and analyzes. It's a curve program that looks at the fulfillment of requirements.

I was given the ability to gift and I never applied for it, not will I ever use it. I do not do some of the things listed but was approved.

1) I do have a lot of achievements because I've played for years without taking a break.
2) I am in a trade guild and sell regularly. I rarely group with guildies or others, and rarely speak in guild chat.
3) I play some characters more than others, and some I only do daily writs on.
4) I do post on the forums.
5) I never buy crates ever and very rarely have purchased crowns at all.
6) I do subscribe because I find the perks invaluable.
7) Moderation has happened.
8) I have spoken against more than a few decisions and changes.

I highly suspect that one of the biggest factors preventing gifting being granted may be that there have been a lot of breaks from the game and not playing at all during those times.

My main account was also automatically given the ability to gift when the changes first came about, most of the above points are also correct or fairly similar for me.

My second account I have never asked for gifting to be activated on, my third account, I have asked but just once and again that was back when the new criteria were introduced, it was refused BUT I am pretty sure that was because it was at the time a fairly new account.

I keep meaning to re-apply but keep forgetting, I do sub on that account too and tbh the crowns are building up and my main would like some gifts, it's just not top of my priorities atm.

SilverBride · June 25

Pevey wrote: »

This is pure speculation. Have played since beta, took many breaks (sometimes for years). Requested to have gifting enabled, and it was granted.

Yes it is speculation and I said that I suspect this may be the issue. But looking at what they said in the letters about the OP needing to show consistent gameplay, and the OP having a fairly new account and having taken a few breaks where they weren't playing at all, it appears that this may be one of the factors preventing gifting being granted at this time.

RebornV3x · June 25

From my own process you have to play/login for at least 180 days straight is a big factor in order to be allowed to gift crowns if you take a week off or aren't consistently on then you will be denied.

Jlopguk · June 25

RebornV3x wrote: »

From my own process you have to play/login for at least 180 days straight is a big factor in order to be allowed to gift crowns if you take a week off or aren't consistently on then you will be denied.

Is this crazy?))) You can't play for 180 days continuously. It's impossible because you might have barbecues, birthdays, or other holidays. In addition to holidays, you might break a leg and end up in the hospital.

SilverBride · June 25

Jlopguk wrote: »

RebornV3x wrote: »

From my own process you have to play/login for at least 180 days straight is a big factor in order to be allowed to gift crowns if you take a week off or aren't consistently on then you will be denied.

Is this crazy?))) You can't play for 180 days continuously. It's impossible because you might have barbecues, birthdays, or other holidays. In addition to holidays, you might break a leg and end up in the hospital.

Maybe try to log on more often.

redlink1979 · June 25

It matters how old the account is.
And as said before, you seem to played only 3.5 months in a 6 month old account.

PSA
/played on commad line will let you know how many hours you have played with the char