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no response on my open ticket

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yNiriel
yNiriel
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I have an open ticket about a ban for no reason and I haven't received a response to this day.
What should I do?
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Do you have a ticket number available? We can check in with customer service.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • yNiriel
    yNiriel
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    ZOS_Kevin wrote: »
    Do you have a ticket number available? We can check in with customer service.
    Hello ty for your response
    The ticket number is 250430-001356
    Edited by yNiriel on May 2, 2025 9:42PM
  • Stridig
    Stridig
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    ZOS_Kevin wrote: »
    Do you have a ticket number available? We can check in with customer service.

    Can you also check on
    250502-003729
    Unable to load skin
    Can't even get the launcher installed to get the game installed. No files to delete and reinstall because I can't get that far.
    Enemy to many
    Friend to all
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @yNiriel

    I sent you a PM regarding your ticket.

    @Stridig

    I have contacted you via PM regarding your ticket.
    Staff Post
  • Stridig
    Stridig
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    ZOS_Phoenix wrote: »
    @yNiriel

    I sent you a PM regarding your ticket.

    @Stridig

    I have contacted you via PM regarding your ticket.

    Thanks. I'm all good now. I actually had to change my power option in the control panel to power saver mode to get things working. It's dumb, but it worked.
    Enemy to many
    Friend to all
  • yNiriel
    yNiriel
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    ZOS_Phoenix wrote: »
    @yNiriel

    I sent you a PM regarding your ticket.

    @Stridig

    I have contacted you via PM regarding your ticket.

    Ty! I'm still waiting and very sad to lose all the event stuff...
    Edited by yNiriel on May 3, 2025 3:05PM
  • D14_Diabolos
    D14_Diabolos
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    Can someone actually have a look at my characters that are stuck (ticket 250622-000532). I contacted support and instead of fixing my characters and moving them to another area that works, they insultingly posted troubleshooting template about connection problems rather than reading a single word from my ticket?
  • JanTanhide
    JanTanhide
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    D14_Diabolos wrote: »
    Can someone actually have a look at my characters that are stuck (ticket 250622-000532). I contacted support and instead of fixing my characters and moving them to another area that works, they insultingly posted troubleshooting template about connection problems rather than reading a single word from my ticket?

    I had the exact same response for a Nightblade that was stuck in the ground. I made a video of my character stuck in the ground and posted it on youtube and linked it in my response. It worked and they fixed it. Shouldn't have to do that if they would actually read what we wrote to them the first time.
  • D14_Diabolos
    D14_Diabolos
    ✭✭✭
    Update: support has moved my characters to zones which do work. Now just have to avoid those zones like a plague
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